On being present, not perfect | Elaine Meyer | TEDxLongwood
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0:19 - 0:21I'd like to start with a story.
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0:22 - 0:25Addison was an eight-year-old little boy.
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0:25 - 0:28He was as blond as could be,
-
0:28 - 0:31he had a quirky sense of humor,
-
0:31 - 0:35he loved to build, he loved Legos.
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0:35 - 0:38The other thing he loved was Spider-Man,
-
0:39 - 0:41he loved all things Spider-Man.
-
0:42 - 0:47Addison also was a very thin little boy,
-
0:48 - 0:54he was pale, and he had a cough
that literally wrecked his body. -
0:55 - 0:59I had never seen or heard
anything like it in my life. -
0:59 - 1:01You see, Addison had cystic fibrosis,
-
1:02 - 1:07and I was his brand-new,
newly minted nursing student. -
1:07 - 1:09It was all new to me.
-
1:10 - 1:14Addison had had a good day -
I was so grateful for that - -
1:14 - 1:17he actually made it to the playroom,
-
1:17 - 1:20he was able to build
some battleships with Legos. -
1:20 - 1:25He also had all of his treatments
for his lungs, for his respiratory system, -
1:25 - 1:28and he also was able to make it through
-
1:28 - 1:31what I considered
a mini-mountain of medication. -
1:32 - 1:36And he was able to take that
with this special applesauce, -
1:36 - 1:39with a lot of extra cinnamon,
that his mother had made for him. -
1:40 - 1:44And together, his mother and I
helped him get through the day. -
1:45 - 1:47He had had a lot of activity that day,
-
1:48 - 1:52and he was getting tired,
so he needed to rest. -
1:52 - 1:54So he climbed into his bed,
-
1:55 - 1:58we tucked him in with, of course,
the Spider-Man comforter, -
1:58 - 2:02and he went off to sleep,
drifted off to sleep. -
2:02 - 2:04And I thought to myself,
-
2:04 - 2:07I was so happy for him,
he had had a good day, -
2:08 - 2:10Addison had had a great day.
-
2:10 - 2:13Of course, as the new
nursing student, I thought, -
2:13 - 2:15"He had a good day: I had a good day!"
-
2:16 - 2:17I breathed a sigh of relief.
-
2:18 - 2:23That was, until his mother
asked me the question. -
2:24 - 2:29She simply said to me
and asked me, "Can we talk?" -
2:31 - 2:34Well, I have to tell you,
my first thought was, "About what?" -
2:34 - 2:37I kept thinking to myself,
-
2:37 - 2:39"There are a lot of people
in this hospital -
2:39 - 2:41who know a lot more than I do."
-
2:41 - 2:43I felt so unprepared.
-
2:44 - 2:47I was trained as a "doer," you see.
-
2:47 - 2:51I did not feel particularly
comfortable or capable -
2:51 - 2:53when it came to these kinds
of conversations. -
2:54 - 2:55But I have to tell you,
-
2:55 - 3:01I had the good sense that day to sit down,
and I basically listened. -
3:02 - 3:06And Addison's mother went on to tell me
some wonderful stories about her son; -
3:06 - 3:08I felt so privileged to hear them.
-
3:09 - 3:12She told me what she was worried about:
-
3:12 - 3:16She was worried that the medications
weren't as effective anymore, -
3:16 - 3:19that it took him longer and longer
in the hospital to get better. -
3:20 - 3:23But she also shared with me her hopes.
-
3:23 - 3:26Of course she hoped for a cure
for cystic fibrosis, -
3:26 - 3:29and the thing she was most hopeful for
-
3:29 - 3:33was that Addison's third-grade friends
would always stick by him, -
3:34 - 3:37that they would always
include him to birthday parties -
3:37 - 3:39and never leave him out.
-
3:39 - 3:41That was what she hoped for the most.
-
3:42 - 3:46That day I learned
some very important lessons. -
3:46 - 3:51I learned, first of all,
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3:51 - 3:54how important it is to tell your stories,
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3:54 - 3:57to be listened to, and to be known.
-
3:58 - 4:01I didn't really think that I was
maybe the best person -
4:01 - 4:04to be doing this conversation
or listening, -
4:04 - 4:06but I was called upon that day.
-
4:06 - 4:12I learned that that day I was called upon
to be present, not perfect. -
4:14 - 4:17Addison and his mother
set me on a path that day -
4:17 - 4:20that really has been my entire career,
-
4:20 - 4:23and that is to help foster
these kinds of conversations -
4:23 - 4:26across what people feel is a divide,
where we have to be perfect, -
4:27 - 4:29and to help healthcare people
-
4:29 - 4:33to feel more confident and comfortable
in these conversations. -
4:33 - 4:36So that is what I've dedicated myself to.
-
4:37 - 4:40What I'd like to do now
is to fast-forward a little bit -
4:40 - 4:44and share with you a time in my life
when I was a patient. -
4:45 - 4:47And I want to invite
every single one of you -
4:47 - 4:51here in the audience to think of a time
when you were a patient -
4:51 - 4:56or someone in your life was a patient,
and to go there with me. -
4:58 - 4:59It was a happy time in my life,
-
4:59 - 5:02I was pregnant for the third time
-
5:02 - 5:05and my husband and I
were very, very hopeful -
5:05 - 5:07that this pregnancy was going to take.
-
5:08 - 5:11You see, we had suffered
two miscarriages before this, -
5:12 - 5:17but we still were hopeful that this one -
"Yes! We're going to have a baby!" -
5:17 - 5:20So, with this news,
I went to the clinician -
5:20 - 5:23and I'm hoping that I'm going to hear
the baby's heartbeat. -
5:24 - 5:26It was very early and the clinician said,
-
5:26 - 5:29"Look, it's OK, don't worry about it,
it's really early. -
5:29 - 5:31We'll try again next week."
-
5:31 - 5:33So, we tried again next week.
-
5:33 - 5:36Now, this time,
I didn't quite understand it, -
5:36 - 5:39but there was something wrong
with the battery and the Doppler machine, -
5:39 - 5:42so they couldn't really hear
the baby's heartbeat. -
5:42 - 5:45Again, I leave the office
thinking, "uh-oh!" -
5:45 - 5:48and the fear is starting
to creep up on me. -
5:49 - 5:53I go for the third the next week,
for the third visit now, -
5:53 - 5:57and again, now I'm really getting myself
kind of worked up and I'm worrying, -
5:57 - 6:01"Uh-oh, is this going to happen again
to me, to my husband?" -
6:03 - 6:05I explained this to the clinician, I said,
-
6:05 - 6:08"I'm worried. I really feel like I need
to hear the baby's heartbeat," -
6:08 - 6:10we didn't hear it that time.
-
6:10 - 6:13I said, "I really think
I need an ultrasound, I'm worried." -
6:13 - 6:15And she said, "Well, I'm not worried."
-
6:15 - 6:17And I said, "But I am!"
-
6:17 - 6:20And I said, "Please, I think I need this."
-
6:20 - 6:23And she said, "Well, OK, we'll order up
an ultrasound for you, -
6:23 - 6:26but I'm just going to put down
'because of maternal anxiety.'" -
6:26 - 6:28(Laughter)
-
6:29 - 6:31I couldn't believe what I was hearing,
-
6:31 - 6:34I thought, "Really?
You really can't understand -
6:34 - 6:36why I would be nervous,
why I would be anxious?" -
6:36 - 6:39But I said, "whatever,"
I just wanted the ultrasound. -
6:40 - 6:45So I find myself within a couple of hours
in the ultrasound suite in that position, -
6:45 - 6:47you know, in the hospital gown,
flat on my back, -
6:47 - 6:52and I am watching this radiology
technician's face like a hawk. -
6:52 - 6:53(Laughter)
-
6:53 - 6:56Right? You guys,
you've been there, some of you. -
6:56 - 7:00And it's absolutely expressionless,
I can't tell: good news, bad news? -
7:01 - 7:04But I have to tell you,
the longer I'm not getting any good news, -
7:04 - 7:06just by virtue that I'm
not getting good news, -
7:06 - 7:08I'm starting to think the worst.
-
7:09 - 7:12So I say to her, I broke the silence,
I said, "Can you tell me anything? -
7:12 - 7:16Can you see my baby's heartbeat?
Is my baby OK?" -
7:17 - 7:19I'm kind of expecting,
"Yeah, there's the heartbeat, -
7:19 - 7:21there's a little arm,
there's a little leg," -
7:21 - 7:23and there was none of that.
-
7:23 - 7:25And then she said those fateful words,
-
7:25 - 7:29she said, "Well, the doctor
will call you with the results." -
7:32 - 7:35She said, "But there is
one thing I can tell you." -
7:36 - 7:39I said, "Really? What? Anything!"
-
7:39 - 7:42And she said to me, "I want you to know
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7:42 - 7:46that you did a really great job
filling up your bladder for the test." -
7:46 - 7:48(Laughter)
-
7:48 - 7:53And I thought to myself, "Really?
Is this good news or bad news?" -
7:53 - 7:57And of course, honestly,
I knew it was bad news. -
7:58 - 8:01Because I thought, "If the best thing
that is happening about today -
8:01 - 8:04is that I could fill up my bladder,
this is not good news." -
8:05 - 8:09And in fact, over the telephone,
from a doctor who I didn't know, -
8:09 - 8:12I found out that I had had
my third miscarriage. -
8:12 - 8:17Of course, I was heartbroken.
I felt like a failure. -
8:18 - 8:21The next morning I found myself
in an operating room. -
8:22 - 8:24"Now we're going to have the procedure."
-
8:25 - 8:30I was very nervous
about this, very fearful. -
8:31 - 8:37On the operating table, I see
a semicircle of surgeons and nurses, -
8:37 - 8:41all in their surgical
scrubs suits and their caps, -
8:41 - 8:47and I saw the clinician -
the "maternal anxiety" clinician - -
8:48 - 8:50and I so had hoped
that she would come over to me -
8:50 - 8:55and talk to me, maybe comfort me,
tell me what to expect, -
8:56 - 8:59tell me maybe she was sorry
for what I was going through. -
8:59 - 9:00But that didn't happen.
-
9:01 - 9:06And I just felt at such a loss
that I didn't have that opportunity -
9:06 - 9:10and I thought, "How sad for her
that she wasn't able to do that, either." -
9:11 - 9:13And again, it was a "note to self"
-
9:13 - 9:15about how important
these conversations are. -
9:16 - 9:17But I have to tell you,
-
9:17 - 9:22I had an anesthesiologist
who was behind me, -
9:22 - 9:26I never did see the man's face,
but he put his hand on my shoulder, -
9:26 - 9:30he squeezed my shoulder
and he talked to me in this left ear, -
9:30 - 9:34and he said to me,
"I will be with you the whole time. -
9:35 - 9:37I will watch over you."
-
9:39 - 9:41And he said, "We'll get you through this."
-
9:43 - 9:46Those words sustained me,
I have to tell you. -
9:47 - 9:50The next thing I knew,
I'm strapped down like this. -
9:50 - 9:52And I would say, "Hey, wait a second!
-
9:52 - 9:54Wait until the patient is sedated
before you do that!" -
9:54 - 9:58It was really scary.
I felt very fearful. -
9:59 - 10:01There was a nurse
on the left-hand side of me -
10:02 - 10:04who said, "Give me your hand."
-
10:05 - 10:08You bet your life I took that hand
and I squeezed it. -
10:09 - 10:11It was a little strange
because she had a glove on, -
10:11 - 10:14you know, it felt a little plastic.
(Laughter) -
10:14 - 10:17But you know, it was a human hand
and it was warm. -
10:17 - 10:19That was the other thing I remember,
-
10:19 - 10:22it was warm, and she squeezed it
as hard as I was squeezing her. -
10:22 - 10:26And the next thing I knew,
as soon as the medications did their work, -
10:26 - 10:32I drifted off and here I am,
talking to you. -
10:33 - 10:35Those experiences really stayed with me.
-
10:36 - 10:40What I'd like to do now,
with that as backdrop, -
10:41 - 10:46is to talk to you about a philosophy
that I have come to with my colleagues. -
10:47 - 10:49I like to think of it
as the "one-room schoolhouse." -
10:50 - 10:54And in this one-room schoolhouse,
we bring together physicians, nurses, -
10:54 - 10:59social workers, psychologists,
chaplains, medical interpreters. -
10:59 - 11:03We bring them together with patients
and with family members. -
11:03 - 11:06We leave our badges at the door,
and we learn together -
11:06 - 11:09about these kinds
of conversations, what matters. -
11:10 - 11:12I've learned from the families
that, years later, -
11:12 - 11:17it isn't the medications or the surgeries,
the treatments that they remember. -
11:17 - 11:20What they really remember is
the words that we said to them, -
11:21 - 11:25our kindness that we extended,
how we made them feel, -
11:25 - 11:27and the way we treated them.
-
11:27 - 11:31That's what stays with people,
the crucible of the whole experience. -
11:32 - 11:35So this is what we learn
in the one-room schoolhouse. -
11:35 - 11:38I have learned through my own training,
-
11:38 - 11:40as not only a nurse,
but as a clinical psychologist. -
11:41 - 11:43I mentioned a lot of "doing,"
-
11:43 - 11:46and so much of our experience
and our training -
11:46 - 11:51is focused on the technical
aspects of care, the clinical excellence - -
11:51 - 11:55which absolutely we all need,
we all want, we expect that - -
11:55 - 12:00but the one-room schoolhouse is about
the other half of the medical equation, -
12:00 - 12:03it's about the emotional standard of care.
-
12:03 - 12:07I want to show you what happens
inside this one-room schoolhouse. -
12:08 - 12:13On your right, my left,
is one of our physicians, -
12:13 - 12:17one of our learners, and she is
actually with two of our actors. -
12:18 - 12:21We work with actors;
they are really coached -
12:21 - 12:24by our family members and our patients.
-
12:24 - 12:28She is getting the opportunity,
in a way, to try this on for size. -
12:29 - 12:30How to introduce herself.
-
12:30 - 12:33A lot of times in the hospital,
people would say, "Hi, I'm G.I.," -
12:33 - 12:36"I'm renal.,"
"I'm cardiac." -
12:37 - 12:39You have to start
with where they're at, you know. -
12:39 - 12:41Not really. You may be:
-
12:41 - 12:44"I'm Dr. Elaine Meyer,
I'm a clinical psychologist, -
12:44 - 12:47I work here in the pediatric
intensive care unit." -
12:47 - 12:49You start with wherever the person is at.
-
12:49 - 12:51The way you introduce yourself,
-
12:51 - 12:52sitting down -
-
12:52 - 12:55When you sit down,
even if you only have five minutes, -
12:55 - 12:59it seems so much better;
it's of higher quality. -
12:59 - 13:02This doesn't have to be
about a healthcare conversation. -
13:02 - 13:05This is a conversation in life
that's important, right? -
13:05 - 13:07Just sit down. Lean into it.
-
13:07 - 13:09As you can see,
she's touching this person. -
13:10 - 13:13There's something happening here.
-
13:13 - 13:16This could be any kind
of a difficult conversation: -
13:16 - 13:18it could be about a new diagnosis;
-
13:18 - 13:21it could be that maybe
they're hearing about a miscarriage; -
13:22 - 13:24they could be hearing
about a medical error, -
13:25 - 13:29where this clinician might be apologizing
to them or talking to them -
13:29 - 13:32about we're going to do
to make this right, -
13:32 - 13:35to help make the situation whole again.
-
13:35 - 13:39So this is the kind of thing that happens
inside of the one-room schoolhouse. -
13:39 - 13:41The other thing
in the one-room schoolhouse, -
13:41 - 13:45is that practice makes better,
practice doesn't make perfect, -
13:45 - 13:48especially in this art form
of conversation like this. -
13:49 - 13:52Again, being called upon
to be present, not perfect. -
13:54 - 13:56You all know these guys, right?
-
13:56 - 14:01This is one of the best mnemonics
because everybody knows The Wizard of Oz. -
14:01 - 14:04What are the ingredients of these kinds
of difficult conversations? -
14:04 - 14:09What I'd like to do is share with you
a way that I like to think about that. -
14:09 - 14:12Remember the lion? He was after courage.
-
14:12 - 14:14So, what I would say to you is,
-
14:14 - 14:18"Never, ever underestimate
the power of your courage, -
14:18 - 14:21your leadership,
your willingness to go there -
14:21 - 14:24with a patient, with a loved one."
-
14:24 - 14:28This is not just about healthcare
conversations, this is in life. -
14:29 - 14:31Carl Rogers, the great psychotherapist,
-
14:31 - 14:35teaches us that one anxious person
in the room is enough. -
14:36 - 14:37Do you know what that means?
-
14:37 - 14:43That you have to be that calm,
non-anxious person, or try to be. -
14:44 - 14:46Again, just as I did
with Addison's mother, -
14:46 - 14:49I sat down and I listened,
I did the best I could. -
14:51 - 14:53What about Scarecrow? What was he after?
-
14:53 - 14:56Remember what he wanted? Brains.
-
14:56 - 15:00This would be the information
that you have to share, the knowledge, -
15:00 - 15:02your clinical experience, your wisdom.
-
15:03 - 15:04Very important.
-
15:04 - 15:08If you were newly diagnosed
with prostate cancer or diabetes, -
15:08 - 15:10you certainly would want
a clinician in front of you -
15:10 - 15:14who could explain what was happening,
in terms that you could understand it, -
15:14 - 15:16that wouldn't scare or frighten you,
-
15:16 - 15:17that would help you feel like,
-
15:17 - 15:20"I can get through this,
we can get through this." -
15:20 - 15:23Just a little example:
I work with a lot of kids -
15:23 - 15:27and sometimes we may say things like,
"We're going to put you on a stretcher." -
15:28 - 15:32Well, the kid may say, "Ouch! Stretch?
I don't want to be stretched!" -
15:33 - 15:37This is the Scarecrow part
that we learn about: our word choice. -
15:38 - 15:41Instead of saying to that child
"I'm going to put you on a stretcher," -
15:42 - 15:43I may say something like,
-
15:43 - 15:46"We're going to put you
on a little bed that has wheels, -
15:46 - 15:48and then we'll be able to take you
where you need to go." -
15:49 - 15:52So, that's the brains, the word choice.
-
15:52 - 15:56And what about Tin Man?
Remember what he went to Oz for? -
15:57 - 16:02Heart. The heart is the little kindnesses
that we can extend every day, -
16:02 - 16:05the compassion, the mercy
that we can show people, -
16:05 - 16:09especially people who are hurting,
or suffering, or ill. -
16:10 - 16:16Maya Angelou, the great American poet,
teaches us that in order to survive, -
16:16 - 16:19a human being needs to live
in a home furnished with hope. -
16:20 - 16:23So many of these conversations
are about hope. -
16:23 - 16:27They're about learning to ask questions
like, "What's on your mind? -
16:27 - 16:33What's worrying you? How can I be helpful?
What are you hoping for?" -
16:34 - 16:35You get the idea.
-
16:36 - 16:40What I'd like to do is share with you
just a really brief story -
16:40 - 16:42about how this all came together
for what I would call -
16:42 - 16:45"a very reluctant learner"
to the one-room schoolhouse. -
16:45 - 16:49This was a clinician who didn't want
to have these conversations at all. -
16:50 - 16:53He had joined the
Emergency Medical Transport Team, -
16:53 - 16:57so he just thought, "I'm going to bypass
having these conversations altogether. -
16:57 - 16:59I'm not with people very long."
-
16:59 - 17:03Well, it was a good plan,
but it didn't quite work that way. -
17:03 - 17:07After he had spent some time with us
in the one-room schoolhouse, -
17:07 - 17:10he was called on an emergency transport
-
17:10 - 17:14to an emergency room
with a 14-day-old baby girl. -
17:14 - 17:17The rest of the team
rushed over to the baby girl, -
17:17 - 17:18and out of the corner of his eye
-
17:18 - 17:21he saw the father
at the foot of the baby's bed, -
17:21 - 17:25and he was saying, "Come on,
little lady. Come on, little lady." -
17:25 - 17:29The mother was in the corner
of the room, crying, alone. -
17:30 - 17:34Effortlessly, he found himself
walking in that direction. -
17:34 - 17:37He said, "I just couldn't believe
that I felt like I could do this." -
17:38 - 17:39And then the next thing he did was,
-
17:39 - 17:43he knelt down next to the mother
and took her hand. -
17:43 - 17:46He didn't sit. He didn't stoop. He knelt.
-
17:46 - 17:48He realized that this was sacred space,
-
17:48 - 17:52and he went on to explain to that family
what was happening to their baby girl, -
17:53 - 17:57who, unfortunately, had severe dehydration
and was having a cardiac arrest. -
17:58 - 18:00It was extremely scary.
-
18:00 - 18:03That family thanked him
and the team afterwards, -
18:03 - 18:06and he said, "Well, I didn't do anything.
The team did everything." -
18:06 - 18:09And they said, "Oh no,
you helped us through this." -
18:09 - 18:14So many times people naturally devalue
the conversations that we have -
18:14 - 18:17and think it's all about
the procedures and the actions, -
18:18 - 18:23and he learned that day that it was really
about being present, not perfect, -
18:23 - 18:25and to going there with the patient.
-
18:26 - 18:29So, coming full circle here,
what I'd like to do -
18:29 - 18:33is to share with you
a piece of my inspiration: -
18:33 - 18:37that's a lot younger me
and that's my little boy, -
18:37 - 18:40and all I have to do is think about him
-
18:40 - 18:43and all the people who helped
bring him into the world, -
18:43 - 18:47and I've got my inspiration
to know why these conversations matter -
18:47 - 18:50and to keep having them
in my world, in my work. -
18:50 - 18:52And I encourage every single one of you
-
18:52 - 18:55who's sitting in these seats today
or listening to this -
18:56 - 19:00to dig deep, find your taproot,
find your inspiration, -
19:00 - 19:02so that you, too, can have
these kinds of conversations -
19:02 - 19:06with people you're taking care of
and that you love. -
19:06 - 19:10And I'd like to give and close
with this last message for you: -
19:11 - 19:15"Once upon a time,
you wanted to change the world." -
19:16 - 19:20And I want to tell you that you still can,
one conversation at a time. -
19:21 - 19:22Thank you.
-
19:22 - 19:24(Applause)
- Title:
- On being present, not perfect | Elaine Meyer | TEDxLongwood
- Description:
-
Elaine Meyer is on a mission to change the world... one conversation at a time. In her intimate talk, Meyer draws on both professional and personal experience to illustrate the profound gaps in healthcare communication and how to close them.
Dr. Elaine C. Meyer is the co-founder and director of the Institute for Professionalism and Ethical Practice (www.ipepweb.org) at Boston Children's Hospital and Associate Professor of Psychology in the Department of Psychiatry at Harvard Medical School. The first of its kind, IPEP has trained thousands of health care practitioners across the Harvard teaching hospitals and the globe in the relational and communication competencies essential to conducting challenging conversations.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
- Video Language:
- English
- Team:
- closed TED
- Project:
- TEDxTalks
- Duration:
- 19:30
Peter van de Ven edited English subtitles for On being present, not perfect | Elaine Meyer | TEDxLongwood | ||
Peter van de Ven edited English subtitles for On being present, not perfect | Elaine Meyer | TEDxLongwood | ||
Peter van de Ven edited English subtitles for On being present, not perfect | Elaine Meyer | TEDxLongwood | ||
Leandro Martínez Tosar edited English subtitles for On being present, not perfect | Elaine Meyer | TEDxLongwood | ||
Laura Pasquale edited English subtitles for On being present, not perfect | Elaine Meyer | TEDxLongwood | ||
Laura Pasquale edited English subtitles for On being present, not perfect | Elaine Meyer | TEDxLongwood | ||
Laura Pasquale edited English subtitles for On being present, not perfect | Elaine Meyer | TEDxLongwood | ||
Laura Pasquale edited English subtitles for On being present, not perfect | Elaine Meyer | TEDxLongwood |