Fixing browser-related problems on your PC

Fixing browser-related problems on your PC

Most browser problems can be fixed by
clearing browser cookies and cache, and/or by updating your browser

Updating your browser is covered at the end of this video

Clear the cookies and cache

We'll start with clearing cookies and cache in Chrome, Firefox and Internet Explorer

Then we'll show you how in Safari,
which is a little different

Tip: Clearing cookies and cache also deletes saved website passwords, automatic sign-ins, and site-specific preferences stored in browsers

Clear cookies and cache in Chrome, Firefox, and Internet Explorer

Open your browser

Simultaneously press the Ctrl + Shift + Delete keys

Select the appropriate options for your browser

In Chrome, select "The beginning of time,"
"Cookies and other site and plug-in data," and
"Cached images and files"

Click the "Clear browsing data" button

In Firefox, select "Everything," "Cookies,"
"Cache," and "Active Logins"

Click the "Clear Now" button

In Internet Explorer, select "Temporary Internet files and website files" and "Cookies and website data"

Click the "Delete" button

Close and reopen your browser

Check whether the problem is fixed

Go to the Yahoo product where you had the problem to test if it still happens

If the problem still occurs, try updating your browser as described later in this video

Clear cookies and cache in Safari

Open your browser

Go to the settings menu

Click the settings icon

Select "Reset Safari"

Select "Clear history" and "Remove all website data"

Click the Reset button

Close and reopen Safari

Check whether the problem is fixed

Go to the Yahoo product where you had the problem to test if it still happens

If the problem still occurs, try updating your browser as described next

Update your browser

If that didn't fix it, the next thing to try is updating your browser

Download and install the latest browser from one of these web addresses

Chrome: www.google.com/chrome
Firefox: www.mozilla.org

Safari: http://support.apple.com/downloads/#safari
Internet Explorer: www.microsoft.com/ie

Tip: If you get the option, ask to receive automatic browser updates