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Fixing browser-related problems on your PC

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Most browser problems can be fixed by
clearing browser cookies and cache, and/or by updating your browser

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Updating your browser is covered at the end of this video

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Clear the cookies and cache

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We'll start with clearing cookies and cache in Chrome, Firefox and Internet Explorer

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Then we'll show you how in Safari, 
which is a little different

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Tip: Clearing cookies and cache also deletes saved website passwords, automatic sign-ins, and site-specific preferences stored in browsers

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Clear cookies and cache in Chrome, Firefox, and Internet Explorer

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Open your browser

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Simultaneously press the Ctrl + Shift + Delete keys

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Select the appropriate options for your browser

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In Chrome, select "The beginning of time,"
"Cookies and other site and plug-in data," and
"Cached images and files"

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Click the "Clear browsing data" button

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In Firefox, select "Everything," "Cookies," 
"Cache," and "Active Logins"

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Click the "Clear Now" button

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In Internet Explorer, select "Temporary Internet files and website files" and "Cookies and website data"

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Click the "Delete" button

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Close and reopen your browser

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Check whether the problem is fixed

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Go to the Yahoo product where you had the problem to test if it still happens

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If the problem still occurs, try updating your browser as described later in this video

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Clear cookies and cache in Safari

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Open your browser

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Go to the settings menu

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Click the settings icon

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Select "Reset Safari"

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Select "Clear history" and "Remove all website data"

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Click the Reset button

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Close and reopen Safari

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Check whether the problem is fixed

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Go to the Yahoo product where you had the problem to test if it still happens

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If the problem still occurs, try updating your browser as described next

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Update your browser

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If that didn't fix it, the next thing to try is updating your browser

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Download and install the latest browser from one of these web addresses

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Chrome: www.google.com/chrome
Firefox: www.mozilla.org

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Safari: http://support.apple.com/downloads/#safari
Internet Explorer: www.microsoft.com/ie

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Tip: If you get the option, ask to receive automatic browser updates

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