Fixing browser-related problems on your PC
Most browser problems can be fixed by clearing browser cookies and cache, and/or by updating your browser
Updating your browser is covered at the end of this video
Clear the cookies and cache
We'll start with clearing cookies and cache in Chrome, Firefox and Internet Explorer
Then we'll show you how in Safari, which is a little different
Tip: Clearing cookies and cache also deletes saved website passwords, automatic sign-ins, and site-specific preferences stored in browsers
Clear cookies and cache in Chrome, Firefox, and Internet Explorer
Open your browser
Simultaneously press the Ctrl + Shift + Delete keys
Select the appropriate options for your browser
In Chrome, select "The beginning of time," "Cookies and other site and plug-in data," and "Cached images and files"
Click the "Clear browsing data" button
In Firefox, select "Everything," "Cookies," "Cache," and "Active Logins"
Click the "Clear Now" button
In Internet Explorer, select "Temporary Internet files and website files" and "Cookies and website data"
Click the "Delete" button
Close and reopen your browser
Check whether the problem is fixed
Go to the Yahoo product where you had the problem to test if it still happens
If the problem still occurs, try updating your browser as described later in this video
Clear cookies and cache in Safari
Open your browser
Go to the settings menu
Click the settings icon
Select "Reset Safari"
Select "Clear history" and "Remove all website data"
Click the Reset button
Close and reopen Safari
Check whether the problem is fixed
Go to the Yahoo product where you had the problem to test if it still happens
If the problem still occurs, try updating your browser as described next
Update your browser
If that didn't fix it, the next thing to try is updating your browser
Download and install the latest browser from one of these web addresses
Chrome: www.google.com/chrome Firefox: www.mozilla.org
Safari: http://support.apple.com/downloads/#safari Internet Explorer: www.microsoft.com/ie
Tip: If you get the option, ask to receive automatic browser updates