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Hey there! I'm Smoothie (check), a product manager at Freshdesk
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and in this video, I'm going to walk you through how to set up a new Light Chat feature.
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With this, you'll be able to engage more deeply with your website- and app visitors
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and provide them with real-time support.
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In your Helpdesk admin, you will see a Freshchat icon that you can click
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to take you to Chat Settings.
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Here, you can customize your chat window,
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set your default messages,
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get your installation code, and so on.
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In the first section, you can change your chat window's look and location on your web page.
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You can choose your window color from a palette or type in the color of your choice.
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I'm going to go ahead and do just that
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and as you can see from the preview right next to it,
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I've chosen a brick-red color to go with my website.
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You can choose the position of the chat window
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and an offset from the color of the screen.
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I'm going to leave these two settings as they are and move on to the next section.
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Here, you can set the default messages you want your visitors to see
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when you begin your chat, when you end your chat,
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your chat headers, and so on. (1:22)
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We have place-holders set
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but you can have your own customized messages.
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For example, if you are in E-Commerce business,
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you can welcome your visitors by say,
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asking them what they are looking for today.
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(types)
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I'm going to change a couple more of these
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(typing)
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This would be my header when my chat window is active
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(typing)
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and this would be my thank-you message.
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Next, we move onto the pre-chat form.
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Checking this will allow you to obtain more information from your visitors,
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even before you begin your chat.
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If you want to go a step further
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and would like to recognize your customers
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who are already logged in to your app or website,
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and pass that information to Freshchat,
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you can do so by using a login API
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that's available in the Chat Solution articles.
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You can also proactively initiate conversations with your visitors
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when they spend more than a certain amount of time on a particular page.
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I'm going to have these two unchecked for now
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and save my chat settings.
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Here you go!
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You have your chat code snippet updated with all your customized settings.
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You can then paste this on your website
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and voilà: you have your live chat set up.
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Your visitors can now chat with you
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and you can start supporting them in real time.
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If you have any questions or comments,
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please email us at support@freshdesk.com
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or come to our website and start chatting with us.
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Thank you.