Building a culture of feedback in every school | Ernests Jenavs | TEDxRiga
-
0:18 - 0:21When was the last time
you heard somebody say, -
0:21 - 0:23"Wow, this new government regulation
-
0:23 - 0:26has really improved
the education for my kid!" -
0:26 - 0:28(Laughter)
-
0:28 - 0:32I haven't either, but I bet
you have heard somebody say -
0:32 - 0:34that their child's life
has changed radically -
0:34 - 0:38because of the change
of school or a new class. -
0:38 - 0:42The difference in the quality of education
across the schools within a country -
0:42 - 0:47is far greater than the difference
in the country averages across Europe. -
0:47 - 0:51So in order to improve education
for our kids right now, -
0:51 - 0:54instead of bickering
about the next legislation, -
0:54 - 0:55we should be finding ways
-
0:55 - 0:59to improve the quality of education
school by school. -
1:00 - 1:02And the way we can do this is by building
-
1:02 - 1:05a strong culture of feedback
within every school. -
1:05 - 1:08I used to work
as a strategy consultant in London. -
1:09 - 1:13I helped large organizations
improve the way they do business. -
1:13 - 1:15I worked with some
very exciting organizations -
1:15 - 1:19in fields like diamonds
and sewage treatment, -
1:19 - 1:22and I saw that there was
one big difference -
1:22 - 1:26between those that were rapidly improving
and those that weren't. -
1:27 - 1:30And it was their wilingness to listen
-
1:30 - 1:34to their costumers,
to their partners, to their employees. -
1:34 - 1:38Feedback from others
is at the core of how we improve. -
1:39 - 1:40So two years ago,
-
1:40 - 1:43I left the consulting world
and founded Edurio, -
1:43 - 1:46which is a web platform that helps schools
-
1:46 - 1:49very easily collect feedback
and analyze feedback -
1:49 - 1:52from students, parents, and teachers.
-
1:52 - 1:55Schools have been working in the dark.
-
1:55 - 1:59There's a growing desire
from teachers and school heads -
1:59 - 2:01to find ways to improve
the quality of education, -
2:01 - 2:03but they often lack the information
-
2:03 - 2:06to know what they should be
doing differently. -
2:06 - 2:10Currently, the only systematic data
used in schools is the grades. -
2:10 - 2:14And is that really a measure
of good education? -
2:15 - 2:17I was recently having dinner with a friend
-
2:17 - 2:21who was very impressed
with the new school for his son. -
2:22 - 2:25He spoke about his willingness
to get out of the bed in the morning, -
2:25 - 2:28about the wonderful class environment,
-
2:28 - 2:31and the joy he now had for learning.
-
2:31 - 2:33He didn't mention the grades once.
-
2:35 - 2:36As we heard before,
-
2:36 - 2:41good education is so much more
than just imparting information. -
2:41 - 2:42It's about motivating,
-
2:42 - 2:47developing skills and competencies
that will support us in life. -
2:47 - 2:49So how do you build that?
-
2:49 - 2:53Well, the University of Chicago
has created a framework of five essentials -
2:53 - 2:55that are important for good education.
-
2:55 - 2:58You need effective leadership
from the school principal -
2:58 - 2:59around a shared vision;
-
2:59 - 3:01collaborative teachers
working together with each other -
3:01 - 3:03to improve the way they teach;
-
3:03 - 3:04involved families,
-
3:04 - 3:07where the school and a family
have a close relationship; -
3:07 - 3:10supportive environment
that is safe, motivating and fun, -
3:10 - 3:12and, of course, ambitious instruction,
-
3:12 - 3:15where the classes
are challenging and engaging. -
3:15 - 3:19Our 15 years of research show
that if schools are good at most of these, -
3:19 - 3:21students' results will be better.
-
3:21 - 3:24How much of that
is measured by the grades? -
3:24 - 3:25Not a lot.
-
3:25 - 3:29So if you want a truly transformational
education for children - -
3:29 - 3:31which I assume we do, right? -
-
3:31 - 3:34we need to look wider and help the school
-
3:34 - 3:39understand how it is doing
and where it can improve. -
3:39 - 3:41Looking at the grades
won't help with this. -
3:42 - 3:43In fact, there is just one good way
-
3:43 - 3:46to find out if we're motivating
our students -
3:46 - 3:49and giving them
the education they deserve, -
3:49 - 3:51and that is to ask them.
-
3:51 - 3:53This is what feedback
in education is about. -
3:53 - 3:56It's about asking those involved
-
3:56 - 4:00to share their observations
and their feelings. -
4:00 - 4:03Feedback isn't evaluating
or grading the school, -
4:03 - 4:04as it's often perceived.
-
4:04 - 4:07In personal life,
we get feedback all the time -
4:07 - 4:11by having personal conversations
and asking questions -
4:11 - 4:14like "What do you mean I dance funny?"
-
4:14 - 4:18or "Do you think I should quit my job
to pursue my dreams?" -
4:18 - 4:22At schools, there are hundreds
of students, parents, and teachers. -
4:22 - 4:27So if you rely on conversations,
you'll only hear from the active ones -
4:27 - 4:30and miss out on a large number of people
you'd love to hear from. -
4:30 - 4:35So in schools, the best tool for this
is anonymous feedback surveys. -
4:35 - 4:40But more important than how you do this
is what questions you ask. -
4:40 - 4:44It's important to discuss
the full school experience, -
4:44 - 4:47so our team has spent hundreds of hours
-
4:47 - 4:52creating research-based surveys
and testing them on over 200 schools -
4:52 - 4:57that instead of asking vague questions
like "Do you like your teacher?" -
4:57 - 4:58look wider.
-
4:58 - 5:01We ask the students if they understand
-
5:01 - 5:04where this subject is applied in real life
-
5:04 - 5:06or if they discuss
their mistakes in class. -
5:06 - 5:07We ask the parents
-
5:07 - 5:12how good their communication is
with the teachers and school heads. -
5:12 - 5:16We even get feedback from the teachers
about how they give and get feedback. -
5:16 - 5:19That's how much we love feedback.
-
5:19 - 5:23But asking the right questions
is important not just to improve. -
5:23 - 5:28It actually tells everybody
about what the school cares about. -
5:28 - 5:31When we were testing
our surveys for the first time, -
5:31 - 5:34some teachers objected to one question,
-
5:34 - 5:39and it was, "Does this teacher
treat you with respect?" -
5:39 - 5:40One teacher told me,
-
5:40 - 5:43"My job is not to respect the students,
it's to educate them." -
5:43 - 5:46Well, if the grades are all
that the school focuses on, -
5:46 - 5:48you're unlikely to get
much more than that. -
5:48 - 5:52Now, because of the growing focus
on education quality, -
5:52 - 5:57schools are moving from having no feedback
to collecting feedback, -
5:57 - 6:00and sometimes even asking
the right questions. -
6:00 - 6:03And that's unlocking
a lot of very exciting analysis. -
6:03 - 6:05An exciting analysis
-
6:05 - 6:08is how I got interested
in educational feedback in first place. -
6:08 - 6:10I was studying
at the University of Manchester. -
6:10 - 6:12I was studying decision sciences,
-
6:12 - 6:15a science about helping
organizations make decisions -
6:15 - 6:17based on evidence rather than a hunch.
-
6:17 - 6:20Anyone who has worked
in a large organization will know -
6:20 - 6:22that's a little bit like world peace:
-
6:22 - 6:24everybody's talking about it,
but it's never actually happened. -
6:24 - 6:28At the beginning of my first year,
I got an e-mail from a professor, -
6:28 - 6:31he was looking for somebody
to help on a research project. -
6:31 - 6:35The task was to analyze
10 years of student feedback data -
6:35 - 6:39and find out how they link
with the quality of education. -
6:39 - 6:41Now, I'm one of those weird people
-
6:41 - 6:45who believe that every question in life
can be answered with Excel - -
6:45 - 6:48or at least I did before I got
into a relationship - -
6:48 - 6:51(Laughter)
-
6:51 - 6:53so, of course, I took up the project.
-
6:53 - 6:55After waiting for two months
-
6:55 - 6:58for the university
to give me access to the data, -
6:58 - 7:01I finally got the memory stick
with all the wisdom. -
7:01 - 7:05I rushed to open it,
and it was an absolute mess. -
7:05 - 7:08It was a pile of files
in different formats, -
7:08 - 7:10depending on whoever
had the fun task of typing -
7:10 - 7:13hundreds of feedback surveys
into Excel that year. -
7:13 - 7:15There was broken formulas
and missing numbers. -
7:15 - 7:20So before I could become a data explorer,
I first had to become a data janitor. -
7:20 - 7:23I spent weeks trying to get
everything into decent shape. -
7:23 - 7:25And many schools have this:
-
7:25 - 7:28where they've collected
the valuable feedback, -
7:28 - 7:32but it's sitting in a dusty shelf
or a messy Excel sheet. -
7:32 - 7:34That's actually worse
than having no data at all: -
7:34 - 7:36you've spent all this effort collecting
-
7:36 - 7:38the valuable information
you just don't use. -
7:38 - 7:40So why does this happen?
-
7:40 - 7:43Well, analyzing data is really difficult.
-
7:43 - 7:46Nobody wants to be the data janitor.
-
7:46 - 7:48It's such a pain.
-
7:48 - 7:53I have had actual nightmares
that have happened entirely within Excel. -
7:53 - 7:56And even if we had the time,
-
7:56 - 8:00we just aren't very good
at dealing with data. -
8:00 - 8:03The Economist published an article in 2013
-
8:03 - 8:06showing that a large number
of scientific articles -
8:06 - 8:09contain basic statistical errors,
leading to the wrong conclusions. -
8:09 - 8:13And it's true: when we were publishing
the research I was telling you about, -
8:13 - 8:15after two rounds of external review,
-
8:15 - 8:19I discovered that I had accidentally
switched the axis in one of my charts, -
8:19 - 8:23meaning that they showed something
completely different than the text. -
8:23 - 8:27So expecting schools to improve
just based on the plain data -
8:27 - 8:31is a little bit like a doctor
giving a cardiogram printout to you -
8:31 - 8:35and saying, "Here, go figure out
how to improve your health! -
8:35 - 8:37Use Google."
-
8:37 - 8:40So instead of the plain data,
-
8:40 - 8:46we need to give school heads results
that are easy to access and interpret. -
8:46 - 8:48And this is something
we've been doing at Edurio, -
8:48 - 8:50and it is giving
some very interesting insights. -
8:50 - 8:54Look at this chart showing how students
feel about the pace of learning. -
8:54 - 8:57We saw in many schools that within a class
-
8:57 - 9:00you have some students
saying that the pace is too fast -
9:00 - 9:02and some saying it's too slow.
-
9:02 - 9:05This is something you can't just fix
by going faster or slower. -
9:05 - 9:08This shows the need
for a more individualized learning. -
9:08 - 9:13Or here, teachers could compare
the results across the classes they teach. -
9:13 - 9:16Some who teach both primary
and secondary school levels -
9:16 - 9:18were very surprised to learn
-
9:18 - 9:23that they consistently achieve
very different results in the two levels. -
9:23 - 9:25This shows that the same teaching methods
-
9:25 - 9:29don't work the same
across all year groups. -
9:29 - 9:32So they could either start adapting
the way they teach the classes -
9:32 - 9:35or focus on teaching the ones
they click with the most. -
9:35 - 9:39So now schools can go further
than just collecting the feedback. -
9:39 - 9:41They can actually start exploring it.
-
9:41 - 9:45But still, exploring takes a lot of time.
-
9:45 - 9:48And time is a very precious
resource in schools. -
9:48 - 9:52When the OECD surveyed
school heads in 34 countries, -
9:52 - 9:55it asked, "What is preventing you
from being better at your job?" -
9:55 - 9:59Workload came first, ahead of the budget.
-
9:59 - 10:01So wouldn't it be great
-
10:01 - 10:05if the principal didn't have to spend
all this time looking through the charts -
10:05 - 10:07and could just see
what's relevant for the school? -
10:08 - 10:10This is where I want to take schools.
-
10:10 - 10:14Forget about the results,
go straight to the insights. -
10:14 - 10:18We can learn
from other industries in doing this. -
10:18 - 10:21A mentor once told me that innovating
in education is really easy -
10:21 - 10:23because you don't actually
have to innovate, -
10:23 - 10:26you can just do what business
was doing ten years ago. -
10:26 - 10:29And businesses everywhere
are finding smarter ways -
10:29 - 10:33to analyze massive amounts of data
and get to exciting insights. -
10:33 - 10:36On Twitter, you have software
reading millions of tweets -
10:36 - 10:41and understanding how you feel
about various products and brands. -
10:41 - 10:42In large corporations,
-
10:42 - 10:46algorithms are digging through
employees' surveys to find out -
10:46 - 10:49which factors have the biggest impact
on employee satisfaction. -
10:49 - 10:50And this is really exciting:
-
10:50 - 10:54algorithms are starting to do
the job of researchers -
10:54 - 10:57and automatically giving us the insights.
-
10:57 - 11:00This is what we are working on
at Edurio at the moment. -
11:00 - 11:04We are analyzing hundreds of thousands
of text comments to find out -
11:04 - 11:07how the students are really feeling.
-
11:07 - 11:08We are building algorithms
-
11:08 - 11:12that find which questions
the school should pay attention to. -
11:12 - 11:13Here we analyzed
-
11:13 - 11:15how the different questions
in our student surveys -
11:15 - 11:17relate with student motivation.
-
11:17 - 11:21The higher the column,
the higher the correlation. -
11:21 - 11:24For this school, we found
that motivation had a strong link -
11:24 - 11:27with how well the students understood
-
11:27 - 11:29what they needed to do
in the lessons and why. -
11:29 - 11:32This shows where the school
should look first -
11:32 - 11:35if it wants to improve
the motivation of its students. -
11:35 - 11:40And this is only scratching the surface
of what feedback can do in education. -
11:40 - 11:45Imagine if you were able to predict
that a student might drop out -
11:45 - 11:48just looking at how their motivation
changes across the years -
11:48 - 11:50and take action now.
-
11:50 - 11:55Or if you could advise a child
on their future career or study choices -
11:55 - 11:56based on how they feel
-
11:56 - 11:59across different subjects,
teachers or lesson types. -
11:59 - 12:01Or of you could help
a school to figure out -
12:01 - 12:03how best to allocate students by class
-
12:03 - 12:05and which teachers
should teach which classes -
12:05 - 12:08to have the biggest learning possible.
-
12:08 - 12:13Suddenly, something very impersonal
like anonymous surveys -
12:13 - 12:16could start giving very personal insights
-
12:16 - 12:20about how to improve
education for every student. -
12:20 - 12:23Suddenly, we can start understanding
-
12:23 - 12:26not just what the feedback says
but what it means. -
12:26 - 12:29This is where technology can take us.
-
12:29 - 12:32But it's not enough.
-
12:32 - 12:35There are still schools
that get all the way to here -
12:35 - 12:37and don't get anything out of it.
-
12:37 - 12:40Because there is one last step missing,
-
12:40 - 12:42and that's action.
-
12:42 - 12:47The school has to do something
with the feedback it gets. -
12:47 - 12:51Not everything - big change programs
that try to fix everything usually fail - -
12:51 - 12:55but just one, two or three things
it wants to do differently next year. -
12:55 - 12:56Sounds obvious?
-
12:56 - 12:58But this is the most difficult step.
-
12:58 - 13:01And then, the school
actually has to communicate -
13:01 - 13:06back to the parents, students and teachers
about what those improvements are. -
13:06 - 13:10People don't want to give feedback
if they feel nothing will change; -
13:10 - 13:12that's the problem we have with voting.
-
13:12 - 13:17That's why technology alone isn't enough,
schools need a culture shift. -
13:17 - 13:20So when will schools start
climbing this ladder? -
13:20 - 13:22Well, they are doing it right now,
-
13:22 - 13:25and they are achieving
better education for their students. -
13:25 - 13:28One of the schools we've worked with
recently did a survey on bullying, -
13:28 - 13:30where it asked the students
-
13:30 - 13:34if they had experienced emotional
or physical bullying in the school. -
13:34 - 13:37The results were encouragingly low,
-
13:37 - 13:42but they identified a couple of classes
where somebody said they had been bullied. -
13:42 - 13:43The school then worked
-
13:43 - 13:47with the school psychologist
and the class tutor -
13:47 - 13:49to improve inclusion in those classes
-
13:49 - 13:52and fix the problem
before it became a news article. -
13:52 - 13:57Now, this is a school that didn't wait
for new anti-bullying legislation. -
13:57 - 14:01It listened to what their students
were telling it and took action. -
14:01 - 14:05And these are the actions
our children need right now, -
14:05 - 14:08school by school, classroom by classroom.
-
14:08 - 14:09And that is why I believe
-
14:09 - 14:14every school needs to dare to build
a strong culture of feedback. -
14:14 - 14:15Thank you.
-
14:15 - 14:17(Applause)
- Title:
- Building a culture of feedback in every school | Ernests Jenavs | TEDxRiga
- Description:
-
What do you think would improve education for your kid? Government regulations? Change of school or a new class? Ernests Jenavs suggests that we should be finding ways to improve the quality of education school by school. And the way we could do this is by building a strong culture of feedback.
As the co-founder of the EdTech startup Edurio, Ernests is seeking to help schools tap into the power of feedback, thereby improving the quality of the education they provide.This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx
- Video Language:
- English
- Team:
- closed TED
- Project:
- TEDxTalks
- Duration:
- 14:21
TED Translators admin edited English subtitles for Building a culture of feedback in every school | Ernests Jenavs | TEDxRiga | ||
TED Translators admin approved English subtitles for Building a culture of feedback in every school | Ernests Jenavs | TEDxRiga | ||
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Ilze Garda edited English subtitles for Building a culture of feedback in every school | Ernests Jenavs | TEDxRiga | ||
Ilze Garda edited English subtitles for Building a culture of feedback in every school | Ernests Jenavs | TEDxRiga | ||
Ilze Garda edited English subtitles for Building a culture of feedback in every school | Ernests Jenavs | TEDxRiga | ||
Ilze Garda edited English subtitles for Building a culture of feedback in every school | Ernests Jenavs | TEDxRiga |