1 00:00:00,585 --> 00:00:04,340 The entire model of capitalism 2 00:00:04,340 --> 00:00:06,203 and the economic model that you and I 3 00:00:06,203 --> 00:00:07,836 did business in 4 00:00:07,836 --> 00:00:09,656 and in fact that didn't do business in 5 00:00:09,656 --> 00:00:13,434 was built around what probably Milton Friedman 6 00:00:13,434 --> 00:00:15,104 put more succinctly. 7 00:00:15,104 --> 00:00:16,425 And Adam Smith of course 8 00:00:16,425 --> 00:00:18,737 the father of modern economics actually said 9 00:00:18,737 --> 00:00:21,424 many many years ago the invisible hand 10 00:00:21,424 --> 00:00:23,536 which is if you continue to operate 11 00:00:23,536 --> 00:00:25,168 in your own self interest 12 00:00:25,168 --> 00:00:27,984 you will do the best good for society. 13 00:00:27,984 --> 00:00:32,946 Now, capitalism has done a lot of good things. 14 00:00:32,946 --> 00:00:35,579 And I've talked about a lot of good things that have happened 15 00:00:35,579 --> 00:00:36,796 But equally 16 00:00:36,796 --> 00:00:39,250 it has not been able to meet up 17 00:00:39,250 --> 00:00:40,994 with some of the challenges that we've seen 18 00:00:40,994 --> 00:00:42,562 in society. 19 00:00:42,562 --> 00:00:44,715 The model that at least I was brought up in 20 00:00:44,715 --> 00:00:47,086 and a lot of prospering businesses were brought up in 21 00:00:47,086 --> 00:00:48,641 was one which talked about 22 00:00:48,641 --> 00:00:51,146 what I call the "3 G's" of growth. 23 00:00:51,146 --> 00:00:52,658 Growth that is consistent, 24 00:00:52,658 --> 00:00:54,262 quarter and quarter. 25 00:00:54,262 --> 00:00:55,669 Growth that is competitive, 26 00:00:55,669 --> 00:00:57,152 better than the other person, 27 00:00:57,152 --> 00:00:58,730 And growth that is profitable, 28 00:00:58,730 --> 00:01:00,127 so you continue to make 29 00:01:00,127 --> 00:01:02,922 more and more share hold of value. 30 00:01:02,922 --> 00:01:05,854 And I'm afraid this is not going to be good enough. 31 00:01:05,854 --> 00:01:08,374 And we have to move from this 3G model 32 00:01:08,374 --> 00:01:10,688 to a model of what I call 33 00:01:10,688 --> 00:01:12,234 the fourth 'G' -- 34 00:01:12,234 --> 00:01:16,123 the 'G' of growth that is responsible. 35 00:01:16,123 --> 00:01:19,560 And it is this that has to become 36 00:01:19,560 --> 00:01:21,800 a very important part 37 00:01:21,800 --> 00:01:23,768 of creating value. 38 00:01:23,768 --> 00:01:26,190 Of not just creating economic value 39 00:01:26,190 --> 00:01:28,854 but creating social value. 40 00:01:28,854 --> 00:01:31,654 And companies that will thrive are those 41 00:01:31,654 --> 00:01:34,758 that will actually embrace the fourth 'G'. 42 00:01:34,758 --> 00:01:38,091 And the model of 4G is quite simple. 43 00:01:38,091 --> 00:01:41,816 Companies cannot afford to be just innocent bystanders 44 00:01:41,816 --> 00:01:44,198 in whats happening around in society. 45 00:01:44,198 --> 00:01:47,566 They have to begin to play their role 46 00:01:47,566 --> 00:01:49,878 in terms of serving the communities 47 00:01:49,878 --> 00:01:52,700 which actually sustain them. 48 00:01:52,700 --> 00:01:53,766 And we have to move to a model 49 00:01:53,766 --> 00:01:55,766 of an "and, and" model which is 50 00:01:55,766 --> 00:01:59,510 how do we make money and do good? 51 00:01:59,510 --> 00:02:01,056 How do we make sure 52 00:02:01,056 --> 00:02:02,652 that we have a great business 53 00:02:02,652 --> 00:02:05,678 but we also have a great environment around us? 54 00:02:05,678 --> 00:02:06,830 And that model 55 00:02:06,830 --> 00:02:09,797 is all about doing well and doing good. 56 00:02:09,797 --> 00:02:12,180 But the question is easier said than done. 57 00:02:12,180 --> 00:02:14,317 But how do we actually get that done? 58 00:02:14,317 --> 00:02:15,601 And I do believe 59 00:02:15,601 --> 00:02:18,784 that the answer to that is going to be an issue. 60 00:02:18,784 --> 00:02:20,172 It is going to be to redefine 61 00:02:20,172 --> 00:02:21,965 the new business models 62 00:02:21,965 --> 00:02:23,264 which understand 63 00:02:23,264 --> 00:02:25,254 that the only license to operate 64 00:02:25,254 --> 00:02:27,406 is to combine these things. 65 00:02:27,406 --> 00:02:29,523 And for that you need businesses 66 00:02:29,523 --> 00:02:32,144 that can actually define their role 67 00:02:32,144 --> 00:02:34,182 in society 68 00:02:34,182 --> 00:02:35,720 in terms of a much larger purpose 69 00:02:36,001 --> 00:02:38,657 than the products and brands that they sell. 70 00:02:38,657 --> 00:02:41,890 And companies that actually define and do not 71 00:02:41,890 --> 00:02:43,452 Things that are non-negotiable 72 00:02:43,452 --> 00:02:46,196 when the times are good, bad, ugly -- 73 00:02:46,196 --> 00:02:47,494 doesn't matter. 74 00:02:47,494 --> 00:02:49,629 There are things that you stand for. 75 00:02:49,629 --> 00:02:54,121 Values and purpose are going to be the two 76 00:02:54,121 --> 00:02:55,934 drivers of software 77 00:02:55,934 --> 00:02:58,023 that is going to create 78 00:02:58,023 --> 00:03:00,158 the companies of tomorrow. 79 00:03:00,158 --> 00:03:01,750 And I'm going to now shift 80 00:03:01,750 --> 00:03:05,458 to talking a little bit about my own experiences. 81 00:03:05,458 --> 00:03:08,446 I joined the Unilever in 1976 82 00:03:08,446 --> 00:03:11,471 as a management training in India. 83 00:03:11,471 --> 00:03:13,806 And on my first day of work 84 00:03:13,806 --> 00:03:16,140 I walked in and my boss tells me, 85 00:03:16,140 --> 00:03:18,309 "Do you know why you're here?" 86 00:03:18,309 --> 00:03:21,714 I said, "I'm here to sell a lot of soap." 87 00:03:21,714 --> 00:03:24,954 And he said, "No, you're here to change lives. 88 00:03:24,954 --> 00:03:27,138 You're here to change lives." 89 00:03:27,138 --> 00:03:28,938 You know, I thought it was rather facetious. 90 00:03:28,938 --> 00:03:31,367 We had a company that sells soap and soup ... 91 00:03:31,367 --> 00:03:34,239 what are we doing about changing lives? 92 00:03:34,239 --> 00:03:38,531 And it's then I realized 93 00:03:38,531 --> 00:03:40,685 that simple acts 94 00:03:40,685 --> 00:03:43,117 like selling a bar of soap 95 00:03:43,117 --> 00:03:44,622 can save more lives 96 00:03:44,622 --> 00:03:46,653 than pharmaceutical companies. 97 00:03:46,653 --> 00:03:47,813 I don't know how many of you know 98 00:03:47,813 --> 00:03:51,102 that 5 million children don't reach the age of 5 99 00:03:51,102 --> 00:03:54,044 because of simple infections that can be prevented 100 00:03:54,044 --> 00:03:56,933 by an act of washing their hands with soap. 101 00:03:56,933 --> 00:03:58,416 We run the largest 102 00:03:58,416 --> 99:59:59,999 hand washing program 103 00:03:59,300 --> 00:04:00,643 in the world. 104 00:04:00,643 --> 00:04:02,526 We are running a program on hygiene and health 105 00:04:02,526 --> 00:04:05,086 that now touches half a billion people. 106 00:04:05,086 --> 00:04:06,782 It's not about selling soap, 107 00:04:06,782 --> 00:04:08,558 there is a larger purpose out there. 108 00:04:08,558 --> 00:04:11,678 And brands indeed can be 109 00:04:11,678 --> 00:04:13,030 at the forefront of social change. 110 00:04:13,030 --> 00:04:14,480 And the reason for that is 111 00:04:14,480 --> 00:04:17,046 when 2 billion people use your brands 112 00:04:17,046 --> 00:04:18,542 that's the amplifier. 113 00:04:18,542 --> 00:04:22,144 Small actions can make a big difference. 114 00:04:22,144 --> 00:04:23,605 Take another example, 115 00:04:23,605 --> 00:04:26,789 I was walking around in one of our villages in India. 116 00:04:26,789 --> 00:04:29,613 Not all of you who have done this will realize 117 00:04:29,613 --> 00:04:33,431 that this is no walk in the park. 118 00:04:33,431 --> 00:04:35,943 And we had this lady 119 00:04:35,943 --> 00:04:40,083 who is one of our small distributors 120 00:04:40,083 --> 00:04:43,695 beautiful, very, very modest her home 121 00:04:43,695 --> 00:04:46,103 and she was out there 122 00:04:46,103 --> 00:04:47,655 dressed nicely 123 00:04:47,655 --> 00:04:49,815 her husband in the back, her mother-in-law behind 124 00:04:49,815 --> 00:04:52,015 and her sister-in-law behind her. 125 00:04:52,015 --> 00:04:54,330 The social order was changing 126 00:04:54,330 --> 00:04:55,863 because this lady 127 00:04:55,863 --> 00:04:57,999 is part of our project "iShakti" 128 00:04:57,999 --> 00:05:00,407 that is actually teaching women 129 00:05:00,407 --> 00:05:02,247 how to do small business 130 00:05:02,247 --> 00:05:03,720 and how to carry the message 131 00:05:03,720 --> 00:05:05,976 of nutrition and hygiene. 132 00:05:05,976 --> 00:05:08,183 We have 60 thousand of such woman 133 00:05:08,183 --> 00:05:10,079 now in India. 134 00:05:10,079 --> 00:05:12,519 It's not about selling soap, 135 00:05:12,519 --> 00:05:14,311 it's about making sure 136 00:05:14,311 --> 00:05:15,967 that in the process of doing so 137 00:05:15,967 --> 00:05:18,174 you can change people's lives. 138 00:05:18,174 --> 00:05:21,495 Small actions, big difference. 139 00:05:21,495 --> 00:05:23,063 Our R and D folks 140 00:05:23,063 --> 00:05:26,719 are not only working to give us some fantastic detergents, 141 00:05:26,719 --> 00:05:29,535 but they're working to make sure we use less water. 142 00:05:29,535 --> 00:05:31,745 A product that we've just launched recently, 143 00:05:31,745 --> 00:05:35,180 one-rinse product that allows you to save water 144 00:05:35,180 --> 00:05:37,418 every time you wash your clothes. 145 00:05:37,418 --> 00:05:40,366 And if we can convert all our users to using this, 146 00:05:40,366 --> 00:05:42,614 that's 500 billion liters of water. 147 00:05:42,614 --> 00:05:44,878 By the way thats equivalent to one month of water 148 00:05:44,878 --> 00:05:48,308 for a whole huge continent. 149 00:05:48,308 --> 00:05:49,953 So just think about it -- 150 00:05:49,953 --> 00:05:53,335 there are small actions that can make a big difference. 151 00:05:53,335 --> 00:05:55,006 And I can go on and on. 152 00:05:55,006 --> 00:05:56,236 Our food chain, 153 00:05:56,236 --> 00:05:57,853 our brilliant products and I'm sorry 154 00:05:57,853 --> 00:05:59,845 I'm giving you a word from the sponsors 155 00:05:59,845 --> 00:06:03,198 (unclear), Helman and all those wonderful products 156 00:06:03,198 --> 00:06:05,212 we are committed to making sure that 157 00:06:05,212 --> 00:06:07,138 all our agricultural raw materials 158 00:06:07,138 --> 00:06:09,944 are sourced from sustainable sources. 159 00:06:09,944 --> 00:06:12,152 100 percent sustainable sources. 160 00:06:12,152 --> 00:06:13,592 We were the first 161 00:06:13,592 --> 00:06:15,801 to say we are going to buy all of our palm oil 162 00:06:15,801 --> 00:06:17,825 from sustainable sources. 163 00:06:17,825 --> 00:06:21,760 I don't know how many of you know that palm oil 164 00:06:21,760 --> 00:06:24,082 and not buying it from sustainable sources 165 00:06:24,082 --> 00:06:27,225 can create deforestation that is responsible 166 00:06:27,225 --> 00:06:29,536 for 20 percent of the greenhouse gasses in the world. 167 00:06:29,536 --> 00:06:31,929 We were the first to embrace that 168 00:06:31,929 --> 00:06:36,358 and it's all because we market soap and soup. 169 00:06:36,358 --> 00:06:38,494 And the point I'm making here 170 00:06:38,494 --> 00:06:41,878 is that companies like yours, companies like mine 171 00:06:41,878 --> 00:06:44,054 have to define a purpose 172 00:06:44,054 --> 00:06:46,390 which embraces responsibility 173 00:06:46,390 --> 00:06:48,982 and understands that we have to play our part 174 00:06:48,982 --> 00:06:51,958 in the communities in which we operate. 175 00:06:51,958 --> 00:06:54,015 We introduced something called 176 00:06:54,015 --> 00:06:56,463 The Unilever Sustainable Living Plan which said, 177 00:06:56,463 --> 00:07:00,015 our purpose is to make sustainable living commonplace 178 00:07:00,015 --> 00:07:02,887 and we are gong to change the lives of 1 billion people 179 00:07:02,887 --> 00:07:04,687 over 2020. 180 00:07:04,687 --> 00:07:05,887 Now the question here is, 181 00:07:05,887 --> 00:07:07,038 where do we go from here? 182 00:07:07,038 --> 00:07:08,992 And the answer to that is very simple. 183 00:07:08,992 --> 00:07:11,310 We're not going to change the world alone. 184 00:07:11,310 --> 00:07:13,638 There are plenty of you and plenty of us 185 00:07:13,638 --> 00:07:15,462 who understand this 186 00:07:15,462 --> 00:07:16,503 the question is 187 00:07:16,503 --> 00:07:19,015 we need partnerships, we need coalitions 188 00:07:19,015 --> 00:07:21,807 and importantly, we need that leadership 189 00:07:21,807 --> 00:07:24,550 that will allow us to take this from here 190 00:07:24,550 --> 00:07:25,839 and to be the change 191 00:07:25,839 --> 00:07:27,375 that we want to see around us. 192 00:07:27,375 --> 00:07:28,695 Thank you very much. 193 00:07:28,695 --> 99:59:59,999 (Applause)