[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:16.33,0:00:20.56,Default,,0000,0000,0000,,Do you know someone\Nwith a listening problem?
Dialogue: 0,0:00:22.24,0:00:27.00,Default,,0000,0000,0000,,Or are you that someone who\Nhas a listening problem?
Dialogue: 0,0:00:28.49,0:00:33.10,Default,,0000,0000,0000,,Poor listening leads to misunderstandings,
Dialogue: 0,0:00:33.55,0:00:35.67,Default,,0000,0000,0000,,weaker relationships,
Dialogue: 0,0:00:36.29,0:00:38.22,Default,,0000,0000,0000,,even wars.
Dialogue: 0,0:00:40.06,0:00:43.32,Default,,0000,0000,0000,,By the way, I want you to know, I'm deaf.
Dialogue: 0,0:00:43.32,0:00:47.77,Default,,0000,0000,0000,,I don't want you to think\NI'm doing the world's worst
Dialogue: 0,0:00:47.77,0:00:51.24,Default,,0000,0000,0000,,Arnold Schwarzenegger\Nimpression ever
Dialogue: 0,0:00:51.54,0:00:54.64,Default,,0000,0000,0000,,(Applause) (Cheers)
Dialogue: 0,0:00:56.53,0:01:01.11,Default,,0000,0000,0000,,I'm here to share with you how to listen.
Dialogue: 0,0:01:01.11,0:01:03.99,Default,,0000,0000,0000,,I know how weird this is.
Dialogue: 0,0:01:03.99,0:01:07.94,Default,,0000,0000,0000,,A deaf person giving you listening tips.
Dialogue: 0,0:01:08.28,0:01:10.50,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:01:10.50,0:01:11.60,Default,,0000,0000,0000,,What's next?
Dialogue: 0,0:01:11.60,0:01:16.04,Default,,0000,0000,0000,,A blind person giving\Nyou decorating advice?
Dialogue: 0,0:01:16.04,0:01:18.31,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:01:19.15,0:01:24.02,Default,,0000,0000,0000,,Or Donald Trump\Ngiving you hair care tips?
Dialogue: 0,0:01:24.20,0:01:28.35,Default,,0000,0000,0000,,(Laughter) (Applause) (Cheers)
Dialogue: 0,0:01:31.46,0:01:36.89,Default,,0000,0000,0000,,Do you feel like everything you say\Ngoes in one ear and out the other?
Dialogue: 0,0:01:38.15,0:01:42.96,Default,,0000,0000,0000,,Or in my case, in one\Neye and out the other?
Dialogue: 0,0:01:42.96,0:01:45.49,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:01:45.49,0:01:49.62,Default,,0000,0000,0000,,Many years ago, I was\Nset up on a blind date
Dialogue: 0,0:01:50.14,0:01:53.01,Default,,0000,0000,0000,,with my future wife, Ann-Marie.
Dialogue: 0,0:01:53.74,0:01:57.68,Default,,0000,0000,0000,,She found out I was deaf before our date
Dialogue: 0,0:01:59.04,0:02:05.19,Default,,0000,0000,0000,,so she bought a book called\N"Sign Language for Dummies."
Dialogue: 0,0:02:05.25,0:02:07.15,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:02:07.94,0:02:09.65,Default,,0000,0000,0000,,How great is that?
Dialogue: 0,0:02:11.08,0:02:14.13,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:02:15.86,0:02:20.06,Default,,0000,0000,0000,,Only problem is I don't\Nknow any sign language.
Dialogue: 0,0:02:20.06,0:02:23.06,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:02:24.00,0:02:26.30,Default,,0000,0000,0000,,Except for the swear words.
Dialogue: 0,0:02:27.81,0:02:30.91,Default,,0000,0000,0000,,So on our date I explained to Ann-Marie,
Dialogue: 0,0:02:31.29,0:02:34.53,Default,,0000,0000,0000,,my parents raised me in a hearing world,
Dialogue: 0,0:02:34.53,0:02:38.70,Default,,0000,0000,0000,,all I have to do is look\Nat you and read your lips.
Dialogue: 0,0:02:39.74,0:02:42.100,Default,,0000,0000,0000,,And by the way, you have\Nthe most beautiful lips.
Dialogue: 0,0:02:42.100,0:02:45.68,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:02:46.73,0:02:50.68,Default,,0000,0000,0000,,So our connection turned\Ninto romance and love.
Dialogue: 0,0:02:50.68,0:02:54.16,Default,,0000,0000,0000,,We have a wonderful son together.
Dialogue: 0,0:02:54.72,0:02:58.10,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:03:00.98,0:03:05.94,Default,,0000,0000,0000,,And Ann-Marie says I hear better\Nthan anyone she's ever met.
Dialogue: 0,0:03:05.97,0:03:07.98,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:03:07.98,0:03:12.22,Default,,0000,0000,0000,,But you know what? it hasn't\Nalways been easy for me.
Dialogue: 0,0:03:12.22,0:03:14.26,Default,,0000,0000,0000,,Nobody's life is.
Dialogue: 0,0:03:14.26,0:03:16.34,Default,,0000,0000,0000,,I've had my challenges.
Dialogue: 0,0:03:16.34,0:03:19.65,Default,,0000,0000,0000,,You've had yours, and I've had mine.
Dialogue: 0,0:03:19.65,0:03:23.42,Default,,0000,0000,0000,,I've had to work so hard to communicate
Dialogue: 0,0:03:23.42,0:03:27.22,Default,,0000,0000,0000,,because being left out\Nwas out of the question.
Dialogue: 0,0:03:28.59,0:03:32.52,Default,,0000,0000,0000,,My lowest point was\Nwhen I was 15 years old,
Dialogue: 0,0:03:32.98,0:03:36.22,Default,,0000,0000,0000,,I'm with my best friend, Chris.
Dialogue: 0,0:03:36.22,0:03:40.92,Default,,0000,0000,0000,,We're in Scouts together,\Nand people call us 'the twins,'
Dialogue: 0,0:03:40.97,0:03:45.61,Default,,0000,0000,0000,,because we did everything\Ntogether, including Scouts.
Dialogue: 0,0:03:45.63,0:03:49.34,Default,,0000,0000,0000,,I'm the only deaf person\Nin my Scout troop.
Dialogue: 0,0:03:49.70,0:03:53.41,Default,,0000,0000,0000,,We're all going on a Scout camp together,
Dialogue: 0,0:03:54.15,0:03:59.77,Default,,0000,0000,0000,,and on the second night\Nwe're having a great time.
Dialogue: 0,0:03:59.85,0:04:04.09,Default,,0000,0000,0000,,We built the mother of all bonfires.
Dialogue: 0,0:04:06.21,0:04:11.79,Default,,0000,0000,0000,,It was so hot that Satan\Nwould burn if he stood next to it.
Dialogue: 0,0:04:11.81,0:04:14.35,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:14.35,0:04:18.69,Default,,0000,0000,0000,,We were having fun,\Nwe're swearing like drunken sailors.
Dialogue: 0,0:04:19.08,0:04:20.46,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:04:20.46,0:04:23.56,Default,,0000,0000,0000,,We're burning wieners to a crisp.
Dialogue: 0,0:04:23.56,0:04:26.46,Default,,0000,0000,0000,,I'm sitting on a log with my buddies.
Dialogue: 0,0:04:26.90,0:04:28.41,Default,,0000,0000,0000,,They're all talking,
Dialogue: 0,0:04:29.35,0:04:33.12,Default,,0000,0000,0000,,and I'm having a really\Nhard time reading their lips,
Dialogue: 0,0:04:34.12,0:04:37.33,Default,,0000,0000,0000,,especially in the fire's flickering light.
Dialogue: 0,0:04:38.17,0:04:41.57,Default,,0000,0000,0000,,It's like putting together a jigsaw puzzle
Dialogue: 0,0:04:42.54,0:04:44.23,Default,,0000,0000,0000,,with no photo.
Dialogue: 0,0:04:45.48,0:04:51.22,Default,,0000,0000,0000,,All I know is that Chris has got some\Namazing story about Mr. Brown.
Dialogue: 0,0:04:52.08,0:04:56.28,Default,,0000,0000,0000,,By the time he's finished with his story,\Nmy buddies are laughing.
Dialogue: 0,0:04:57.52,0:04:59.80,Default,,0000,0000,0000,,I missed the punchline.
Dialogue: 0,0:05:00.98,0:05:05.38,Default,,0000,0000,0000,,I go, "Chris, Chris!\NWhat'd Mr. Brown say?"
Dialogue: 0,0:05:05.44,0:05:07.40,Default,,0000,0000,0000,,He goes, "Nevermind."
Dialogue: 0,0:05:07.40,0:05:10.43,Default,,0000,0000,0000,,"Chris! what did Mr. Brown say?"
Dialogue: 0,0:05:10.43,0:05:12.13,Default,,0000,0000,0000,,"Nevermind."
Dialogue: 0,0:05:12.13,0:05:14.75,Default,,0000,0000,0000,,So I go to another one of my buddies,
Dialogue: 0,0:05:14.75,0:05:17.88,Default,,0000,0000,0000,,"Scott, what did Mr. Brown say?"
Dialogue: 0,0:05:17.88,0:05:18.99,Default,,0000,0000,0000,,"Nevermind."
Dialogue: 0,0:05:20.29,0:05:23.49,Default,,0000,0000,0000,,They did not see the hurt in my face,
Dialogue: 0,0:05:24.22,0:05:28.38,Default,,0000,0000,0000,,that I really wanted\Nto know what was going on.
Dialogue: 0,0:05:29.01,0:05:32.09,Default,,0000,0000,0000,,So I pulled out my flashlight
Dialogue: 0,0:05:32.09,0:05:33.99,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:33.99,0:05:36.42,Default,,0000,0000,0000,,so I could read Chris' lips.
Dialogue: 0,0:05:37.11,0:05:41.06,Default,,0000,0000,0000,,I go, "Hey Chris, what did Mr. Brown say?"
Dialogue: 0,0:05:41.06,0:05:44.78,Default,,0000,0000,0000,,Chris goes, "Ahhh! I can't see!"
Dialogue: 0,0:05:47.14,0:05:52.41,Default,,0000,0000,0000,,And I wondered why nobody would talk\Nto me for the rest of the night.
Dialogue: 0,0:05:52.47,0:05:54.20,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:05:54.86,0:05:57.53,Default,,0000,0000,0000,,So I retreat back to my tent,
Dialogue: 0,0:05:58.40,0:05:59.84,Default,,0000,0000,0000,,alone,
Dialogue: 0,0:05:59.91,0:06:03.71,Default,,0000,0000,0000,,isolated; I feel like I'm left out.
Dialogue: 0,0:06:03.71,0:06:07.13,Default,,0000,0000,0000,,They were talking, they were laughing.
Dialogue: 0,0:06:07.13,0:06:11.13,Default,,0000,0000,0000,,If they saw the pain in my face,\Nand in my heart,
Dialogue: 0,0:06:12.45,0:06:14.77,Default,,0000,0000,0000,,they would understand better.
Dialogue: 0,0:06:15.60,0:06:20.83,Default,,0000,0000,0000,,Have you ever had any bad experiences\Nwith poor listening?
Dialogue: 0,0:06:22.77,0:06:26.85,Default,,0000,0000,0000,,We all pay a big price for poor listening.
Dialogue: 0,0:06:27.58,0:06:31.14,Default,,0000,0000,0000,,Conflict, lack of respect,
Dialogue: 0,0:06:31.77,0:06:33.67,Default,,0000,0000,0000,,lack of understanding,
Dialogue: 0,0:06:34.27,0:06:36.46,Default,,0000,0000,0000,,lack of empathy.
Dialogue: 0,0:06:37.53,0:06:42.62,Default,,0000,0000,0000,,I'm amazed that people\Nwho can hear do not use their ears.
Dialogue: 0,0:06:43.85,0:06:49.18,Default,,0000,0000,0000,,I may be deaf, but I figured out\Na way to listen better,
Dialogue: 0,0:06:49.85,0:06:54.05,Default,,0000,0000,0000,,and I'm excited to share\Nwith you what I learned.
Dialogue: 0,0:06:55.15,0:06:57.50,Default,,0000,0000,0000,,It's really simple.
Dialogue: 0,0:06:57.50,0:06:59.50,Default,,0000,0000,0000,,It involves three steps.
Dialogue: 0,0:07:00.36,0:07:05.78,Default,,0000,0000,0000,,Step one is to listen\Nwith your full attention.
Dialogue: 0,0:07:06.62,0:07:09.70,Default,,0000,0000,0000,,That means be in the moment.
Dialogue: 0,0:07:11.51,0:07:14.81,Default,,0000,0000,0000,,Forget what everybody's\Nsaying in response.
Dialogue: 0,0:07:15.43,0:07:17.88,Default,,0000,0000,0000,,Be focused on the person.
Dialogue: 0,0:07:19.32,0:07:25.59,Default,,0000,0000,0000,,When you do that, you give them\Nsomething we are all starved for:
Dialogue: 0,0:07:26.24,0:07:27.96,Default,,0000,0000,0000,,Attention.
Dialogue: 0,0:07:29.10,0:07:33.24,Default,,0000,0000,0000,,Two is to listen with your eyes.
Dialogue: 0,0:07:35.29,0:07:39.46,Default,,0000,0000,0000,,That can be as simple\Nas looking at the person,
Dialogue: 0,0:07:39.56,0:07:43.72,Default,,0000,0000,0000,,their body language, how\Nthey're moving their arms,
Dialogue: 0,0:07:44.16,0:07:46.39,Default,,0000,0000,0000,,their facial expressions.
Dialogue: 0,0:07:46.76,0:07:49.46,Default,,0000,0000,0000,,For instance, if I am driving
Dialogue: 0,0:07:50.56,0:07:55.38,Default,,0000,0000,0000,,and somebody down\Nthe road goes, "Ahhh!",
Dialogue: 0,0:07:59.88,0:08:03.71,Default,,0000,0000,0000,,that's pretty obvious what\Nthey're trying to tell me.
Dialogue: 0,0:08:03.71,0:08:06.01,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:08:06.01,0:08:10.11,Default,,0000,0000,0000,,And it's time for me\Nto drive off the sidewalk.
Dialogue: 0,0:08:10.13,0:08:13.33,Default,,0000,0000,0000,,(Laughter) (Applause)
Dialogue: 0,0:08:17.39,0:08:23.01,Default,,0000,0000,0000,,I'm amazed, I'm amazed\Nat people who do not even
Dialogue: 0,0:08:23.14,0:08:25.82,Default,,0000,0000,0000,,look at other people when they're talking.
Dialogue: 0,0:08:26.45,0:08:30.85,Default,,0000,0000,0000,,If you give eye contact, in most cultures,
Dialogue: 0,0:08:31.02,0:08:34.10,Default,,0000,0000,0000,,it's the ultimate form of connection.
Dialogue: 0,0:08:35.56,0:08:40.18,Default,,0000,0000,0000,,The third thing you do\Nis listen with your heart.
Dialogue: 0,0:08:41.09,0:08:45.94,Default,,0000,0000,0000,,Open your heart to receive\Nwhat the person has to say.
Dialogue: 0,0:08:46.93,0:08:49.66,Default,,0000,0000,0000,,When you do that, you'll understand
Dialogue: 0,0:08:49.66,0:08:54.27,Default,,0000,0000,0000,,where they're coming from,\Ntheir feelings, their emotions.
Dialogue: 0,0:08:55.75,0:08:59.54,Default,,0000,0000,0000,,Sometimes they just want to be understood
Dialogue: 0,0:09:00.35,0:09:04.75,Default,,0000,0000,0000,,without you trying to find\Nthe bright side of things.
Dialogue: 0,0:09:06.05,0:09:09.49,Default,,0000,0000,0000,,If someone goes to me, "I'm bankrupt!"
Dialogue: 0,0:09:10.76,0:09:14.99,Default,,0000,0000,0000,,You never say this: "At least\Nyou don't have to pay taxes!"
Dialogue: 0,0:09:15.11,0:09:17.62,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:09:19.42,0:09:21.92,Default,,0000,0000,0000,,And sometimes the words
Dialogue: 0,0:09:22.94,0:09:25.16,Default,,0000,0000,0000,,do not match their meaning.
Dialogue: 0,0:09:27.08,0:09:32.42,Default,,0000,0000,0000,,The other day my wife\Nbought a hideous bag.
Dialogue: 0,0:09:32.47,0:09:35.15,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:09:35.21,0:09:38.38,Default,,0000,0000,0000,,It looked like road kill.
Dialogue: 0,0:09:38.44,0:09:40.96,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:09:40.96,0:09:42.16,Default,,0000,0000,0000,,She goes,
Dialogue: 0,0:09:44.06,0:09:45.04,Default,,0000,0000,0000,,"Stephen!
Dialogue: 0,0:09:48.56,0:09:49.98,Default,,0000,0000,0000,,(Cheers)
Dialogue: 0,0:09:49.98,0:09:52.49,Default,,0000,0000,0000,,What do you think of my bag?"
Dialogue: 0,0:09:52.49,0:09:55.28,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:09:55.28,0:09:58.28,Default,,0000,0000,0000,,She's not asking me for my opinion.
Dialogue: 0,0:09:58.28,0:10:00.94,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:10:00.94,0:10:04.01,Default,,0000,0000,0000,,She's fishing for a compliment!
Dialogue: 0,0:10:04.01,0:10:06.99,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:10:06.99,0:10:11.15,Default,,0000,0000,0000,,(Applause) (Cheers)
Dialogue: 0,0:10:16.32,0:10:19.89,Default,,0000,0000,0000,,So, true listening involves:
Dialogue: 0,0:10:20.63,0:10:22.80,Default,,0000,0000,0000,,listen with your attention,
Dialogue: 0,0:10:23.20,0:10:25.20,Default,,0000,0000,0000,,listen with your eyes,
Dialogue: 0,0:10:25.64,0:10:27.70,Default,,0000,0000,0000,,listen with your heart.
Dialogue: 0,0:10:28.38,0:10:31.38,Default,,0000,0000,0000,,Being deaf I should be good at this,
Dialogue: 0,0:10:32.31,0:10:34.34,Default,,0000,0000,0000,,but I need to practice.
Dialogue: 0,0:10:34.85,0:10:41.20,Default,,0000,0000,0000,,The other day I was losing\Nyet another argument with my wife.
Dialogue: 0,0:10:41.20,0:10:43.46,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:10:43.46,0:10:44.83,Default,,0000,0000,0000,,So I do this.
Dialogue: 0,0:10:45.83,0:10:48.83,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:10:49.91,0:10:51.20,Default,,0000,0000,0000,,She does this.
Dialogue: 0,0:10:51.20,0:10:52.54,Default,,0000,0000,0000,,"Stephen!
Dialogue: 0,0:10:53.61,0:10:54.55,Default,,0000,0000,0000,,Stephen!
Dialogue: 0,0:10:55.32,0:10:57.59,Default,,0000,0000,0000,,(Laughter)
Dialogue: 0,0:10:57.59,0:10:59.27,Default,,0000,0000,0000,,Are you listening?
Dialogue: 0,0:10:59.27,0:11:01.77,Default,,0000,0000,0000,,Stephen! Are you listening?"
Dialogue: 0,0:11:01.77,0:11:05.94,Default,,0000,0000,0000,,(Laughter) (Applause) (Cheers)
Dialogue: 0,0:11:12.94,0:11:16.77,Default,,0000,0000,0000,,So if you listen with\Nyour eyes, your heart,
Dialogue: 0,0:11:16.77,0:11:21.10,Default,,0000,0000,0000,,and your attention, you will\Nhave stronger relationships.
Dialogue: 0,0:11:21.76,0:11:25.92,Default,,0000,0000,0000,,Remember my friend Chris\Nwho ignored me at the campfire?
Dialogue: 0,0:11:26.91,0:11:32.42,Default,,0000,0000,0000,,As we got older, we learned\Nto listen to each other
Dialogue: 0,0:11:32.42,0:11:36.97,Default,,0000,0000,0000,,with respect, understanding, and empathy.
Dialogue: 0,0:11:37.91,0:11:43.37,Default,,0000,0000,0000,,We reconnected, and he was\Nthe best man at my wedding.
Dialogue: 0,0:11:43.38,0:11:46.62,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:11:51.42,0:11:57.40,Default,,0000,0000,0000,,My promise to you is that if you do\Nwhat I shared with you today,
Dialogue: 0,0:11:57.96,0:12:02.47,Default,,0000,0000,0000,,the universe will open up\Nwith so many possibilities.
Dialogue: 0,0:12:03.29,0:12:07.15,Default,,0000,0000,0000,,People will want to hear\Nwhat you have to say,
Dialogue: 0,0:12:07.15,0:12:11.69,Default,,0000,0000,0000,,so loud and clear that it's deafening!
Dialogue: 0,0:12:12.36,0:12:16.49,Default,,0000,0000,0000,,(Applause) (Cheers)