WEBVTT

00:00:01.280 --> 00:00:07.740
okay so I just want to start off with
asking if you could tell me your name

00:00:07.740 --> 00:00:12.870
and your position sure so my name is
Tasha and I'm the director of
information technology for the College

00:00:15.030 --> 00:00:23.550
of Engineering okay where did your
involvement in OSU begin well

00:00:23.550 --> 00:00:27.510
my involvement in OSU began as a
undergrad student I'm originally from

00:00:27.510 --> 00:00:32.219
Fairbanks Alaska and I came to Oregon
State on what was at the time called

00:00:32.219 --> 00:00:37.050
national student exchange which was a
program that allowed me I was a I was
enrolled at the University of Alaska

00:00:38.190 --> 00:00:41.100
Fairbanks
I came to Oregon State as an exchange

00:00:41.100 --> 00:00:45.149
student and it was kind of a cool
program where I came here but I paid my

00:00:45.149 --> 00:00:49.469
home University in-state tuition even
though I was basically an out-of-state

00:00:49.469 --> 00:00:53.579
student here and so I did that for a
year I really liked OSU I liked

00:00:53.579 --> 00:00:57.840
Corvallis and I ended up I was supposed
to go back to Alaska and finished off my

00:00:57.840 --> 00:01:01.770
education in Alaska but I ended up
transferring to Oregon State the next

00:01:01.770 --> 00:01:05.369
year and then was a full time
out-of-state student here in Corvallis

00:01:05.369 --> 00:01:11.670
and I finished my degree at OSU I was
hired by the University I worked here

00:01:11.670 --> 00:01:15.420
for a couple years and I took a job with
Apple back in Alaska I was their system

00:01:15.420 --> 00:01:22.170
engineer for k-12 education in Alaska
and I missed Corvallis and missed OSU a

00:01:22.170 --> 00:01:26.159
lot Apple had me traveling four days a
week and I really didn't like that and

00:01:26.159 --> 00:01:30.720
OSU asked me if I'd come back I did and
I've just ever since I've been

00:01:30.720 --> 00:01:37.550
consistently kind of working at the
liner yeah um just could you tell me a

00:01:37.550 --> 00:01:43.180
little bit about your ideology
surrounding data privacy in society sure

00:01:43.180 --> 00:01:49.790
it's a it's a very interesting topic
because I think we I think would make a

00:01:49.790 --> 00:01:53.840
lot of assumptions that vendors who we
give our data to we're going to do a

00:01:53.840 --> 00:01:58.190
good job of keeping it secure and if you
look at the number of breaches and

00:01:58.190 --> 00:02:06.619
compromises by companies you know
whether its target or or REI or Facebook

00:02:06.619 --> 00:02:11.930
her name is on or whomever you know it
seems like we see often enough things in

00:02:11.930 --> 00:02:16.730
the news about breaches where people's
identity their passwords their credit
card numbers whatever have been

00:02:18.050 --> 00:02:22.790
compromised you know personally I see
that maybe you see it as well when we
get the statements about are the the

00:02:24.890 --> 00:02:28.970
things about our car credit card numbers
have been compromised and they send us a

00:02:28.970 --> 00:02:32.150
new credit card I mean that's because of
a data breach data privacy breach

00:02:32.150 --> 00:02:35.780
somewhere along the chain so so I think
we make a lot of assumptions that our

00:02:35.780 --> 00:02:39.890
data in in with companies of the work
with is secure when in fact if you look
at the number of breaches that's not

00:02:41.269 --> 00:02:44.780
always the case basically yeah
yeah and that's you know some of that's

00:02:44.780 --> 00:02:48.200
anecdotal just on what we hear but when
you hear these breaches involving

00:02:48.200 --> 00:02:53.739
millions of people you know chances are
we're gonna be part of that as well so

00:02:53.739 --> 00:02:58.549
you know that said there are many
different services in the cloud that do

00:02:58.549 --> 00:03:03.769
a lot of things to enhance our education
our research our ability to conduct

00:03:03.769 --> 00:03:09.080
business and so we kind of have to rely
on that these days as a service provider

00:03:09.080 --> 00:03:15.410
on campus we take data security very
very seriously we do an awful lot to
protect the identity of our students

00:03:17.330 --> 00:03:21.270
staff and faculty
and you know it's it's it's a

00:03:21.270 --> 00:03:26.100
double-edged sword because some of the
things that we do make people's lives
more difficult for example some of the

00:03:29.040 --> 00:03:33.270
resources that you have to use a VPN to
connect to there are what there are

00:03:33.270 --> 00:03:37.620
things that we could do that would not
require a VPN I mean I could make it so

00:03:37.620 --> 00:03:43.380
you could map a network drive off campus
without requiring a VPN we know there

00:03:43.380 --> 00:03:45.240
are vulnerabilities in that process
though

00:03:45.240 --> 00:03:51.270
and so by requiring a VPN we add another
layer of security to that that process

00:03:51.270 --> 00:03:55.830
that we know is prone to be compromised
there are things that we do with

00:03:55.830 --> 00:03:59.550
two-factor authentication are you
familiar with two-factor authentication

00:03:59.550 --> 00:04:04.860
with duo yeah so you know this spring
duo will be required for all staff and

00:04:04.860 --> 00:04:08.760
faculty and some point in the future
will be required for students that's a
choice that we've made to try to help to

00:04:10.890 --> 00:04:16.529
perfect protect the identity and the
security of of our students and staff

00:04:16.529 --> 00:04:21.089
and faculty on campus related to that
and this is kind of like a duo things

00:04:21.089 --> 00:04:24.990
just on a side note sure my girlfriend
notes actually visiting her over the

00:04:24.990 --> 00:04:30.090
weekend and she has duo because she's a
employee of the at her school in Utah
State and I actually see like a great

00:04:35.000 --> 00:04:40.140
problem with it
just in the you know the monotony of

00:04:40.140 --> 00:04:44.990
logging into like canvas or something
needed to do time and I could see that

00:04:44.990 --> 00:04:50.040
barrier there being negative for
students and definitely like hindering

00:04:50.040 --> 00:04:53.510
their you know interaction with the site
itself
cuz I see her you know I have to go on

00:04:56.310 --> 00:05:02.190
your phone logging just to log to the
web site and so I kind of saw that as

00:05:02.190 --> 00:05:06.150
you know personally ease-of-use is
definitely amazing for me because I'm

00:05:06.150 --> 00:05:12.120
able to kind of quickly access
information and you know I'm more

00:05:12.120 --> 00:05:16.980
inclined to access it when it's easier
to do yeah so knowing my assignments and

00:05:16.980 --> 00:05:22.440
interacting with like school resources
is a lot easier for me because you know

00:05:22.440 --> 00:05:25.410
there's a barrier it's not like I'm
walking to a class

00:05:25.410 --> 00:05:31.080
yeah adding a barrier to that kind of
like increases the difficulty yeah
totally hit it for you do oh and abled

00:05:32.940 --> 00:05:37.290
on campus not right now okay so one
thing you would find here on campus is

00:05:37.290 --> 00:05:41.310
that we do not require it for campus
mm-hmm and that was that's another one

00:05:41.310 --> 00:05:46.140
of those kind of interesting use cases
because some of the feedback we got from

00:05:46.140 --> 00:05:50.220
faculty members had to do with not
allowing students to take their phones

00:05:50.220 --> 00:05:53.400
into class then if you have an
assignment that requires getting on
canvas or a quiz or an exam then that

00:05:55.890 --> 00:06:01.020
becomes a problem if you are requiring
people to use that device so at least on

00:06:01.020 --> 00:06:05.070
our campus and it's different everywhere
but we're first degree it's the security

00:06:05.070 --> 00:06:09.780
issue yeah yeah so for students who are
do have enabled canvas is not protected

00:06:09.780 --> 00:06:19.220
mm-hmm
that's a that's a trade-off yeah okay so

00:06:19.760 --> 00:06:29.910
on a daily basis what does your work can
consist of all sorts of things I do in

00:06:29.910 --> 00:06:32.910
our College of Engineering we have
roughly twelve thousand users we're

00:06:32.910 --> 00:06:37.710
about a third at the University I manage
a staff of 13 full-time professionals
and around 60 student workers we're

00:06:41.820 --> 00:06:45.270
responsible for the day-to-day IT
computing needs for all those

00:06:45.270 --> 00:06:50.520
individuals and so it takes an entire
team effort to take care of that

00:06:50.520 --> 00:06:55.680
so I'm responding to user requests I you
know this morning for example I just

00:06:55.680 --> 00:07:01.890
before you came in I was listening to a
panel discussion of new hire on campus

00:07:01.890 --> 00:07:04.980
we're interviewing for the chief
information security officer for the

00:07:04.980 --> 00:07:09.090
university so I was kind of paying
attention to that I was talking to a
faculty member who wants to buy into one

00:07:10.800 --> 00:07:14.820
of our computing clusters they're part
of college of engineering in Bend and

00:07:14.820 --> 00:07:19.590
we're talking with them about buying
some new nodes for our cluster so really

00:07:19.590 --> 00:07:23.160
kind of helping faculty members think
about what kind of computing needs they

00:07:23.160 --> 00:07:27.360
need to take care of their research is a
big part of a bigger part of what I do I

00:07:27.360 --> 00:07:30.840
interact a lot with different vendors
and different partners that we have this
morning

00:07:31.870 --> 00:07:36.370
and another vendor that was here at nine
o'clock were down in the first floor

00:07:36.370 --> 00:07:40.150
Kelly Engineering Center we're looking
to a remodel of of one of our conference

00:07:40.150 --> 00:07:43.840
rooms and so I had a vendor that was in
we were talking about ideas and kind of

00:07:43.840 --> 00:07:46.870
use cases and how people want to use the
facility and then they're gonna come

00:07:46.870 --> 00:07:52.750
back to us with a proposal on how we
might do that so I I do an awful lot to

00:07:52.750 --> 00:07:56.560
represent the college of engineering or
students staff and faculty within with

00:07:56.560 --> 00:08:02.440
different IT groups on campus with with
partners with vendors with donors you

00:08:02.440 --> 00:08:06.670
know I tend to be the external face for
our group for our college when it comes

00:08:06.670 --> 00:08:19.050
to IT matters how does in your eyes have
this cloud technology evolved education

00:08:21.960 --> 00:08:27.940
it's it's had a huge impact on the way
that we're able to provide services to

00:08:27.940 --> 00:08:33.280
students you know I'll give you a couple
of examples of that and it's it's not

00:08:33.280 --> 00:08:38.169
just education it's kind of more than
that we used to be a blackboard school

00:08:38.169 --> 00:08:44.830
before canvas and blackboard was hosted
on campus with servers on campus and we

00:08:44.830 --> 00:08:48.760
would see often that those services are
being overloaded particularly at the

00:08:48.760 --> 00:08:53.650
beginning of the quarter and then during
dead in finals week when we moved to

00:08:53.650 --> 00:08:59.380
canvas we moved to a cloud provider and
what's great about canvas is that

00:08:59.380 --> 00:09:02.710
they're able to scale the computing
resources that they have based on our

00:09:02.710 --> 00:09:07.240
needs so we don't have to provide
servers on campus to provide the

00:09:07.240 --> 00:09:13.480
functionality of canvas it's all cloud
hosted they you know they they manage

00:09:13.480 --> 00:09:17.800
that they're the professionals at it and
I think that's kind of been that's been
one of the biggest things is that we pay

00:09:21.880 --> 00:09:26.350
cloud providers to do a really good job
at what they do we're not able to do

00:09:26.350 --> 00:09:29.260
that on campus and we shouldn't we
should not kid ourselves and think that

00:09:29.260 --> 00:09:36.190
we can so if you look at services like
box like WebEx like Google

00:09:36.190 --> 00:09:41.380
was like those are those are big
companies they specialize in doing that
we should not even begin to kid

00:09:43.600 --> 00:09:47.230
ourselves to think that we can compete
with them there are other areas where we

00:09:47.230 --> 00:09:52.690
can and we do a better job of things
that are hosted on campus but for those

00:09:52.690 --> 00:09:56.980
services that like that's their job
that's how they make their money if

00:09:56.980 --> 00:10:00.220
they're offline that's really bad for
there just aren't holders in their

00:10:00.220 --> 00:10:02.980
business
we should not kid ourselves to think

00:10:02.980 --> 00:10:07.630
that we can do a better job than they
can where we should really be very

00:10:07.630 --> 00:10:11.350
careful those around the data security
piece and making sure that they are

00:10:11.350 --> 00:10:15.490
properly vetted that we understand their
practices around data security that we

00:10:15.490 --> 00:10:19.600
understand that they understand FERPA
and some of the other other federal

00:10:19.600 --> 00:10:24.090
regulations and you have to deal with
because you know we're still vulnerable

00:10:24.090 --> 00:10:29.980
but I the services that they provide in
the cloud are far better than anything

00:10:29.980 --> 00:10:34.660
we could do on campus and you know we
hope that by exposing students to those

00:10:34.660 --> 00:10:38.710
and faculty members and building them
into curriculum that that you as a

00:10:38.710 --> 00:10:42.070
student are able to do great things and
that you're able to collaborate with

00:10:42.070 --> 00:10:46.030
others and you're able to innovate that
you're able to study for your exam to
learn new topics through those cloud

00:10:48.250 --> 00:10:56.290
providers their big party education yeah
yeah that's awesome especially with

00:10:56.290 --> 00:11:03.250
vetting services around I guess yeah
when did oh s you start to build the

00:11:03.250 --> 00:11:12.490
largely did digital infrastructure we've
had bits and pieces of that for a long

00:11:12.490 --> 00:11:22.050
time you know back in the back in the
early 90s we did class registration

00:11:22.050 --> 00:11:26.980
electronically a very different look
very different than it does now but you

00:11:26.980 --> 00:11:32.020
know I would say early 90s and moving
forward progressively data networking on

00:11:32.020 --> 00:11:36.100
campus has been a real big issue
in bringing all of our buildings up to

00:11:36.100 --> 00:11:41.000
appropriate specifications for data
capacities and speeds and wireless and

00:11:41.000 --> 00:11:45.200
you know the whole pushed towards
wireless access points and mobile

00:11:45.200 --> 00:11:50.450
devices that really spurred us to do a
lot for providing good wireless service

00:11:50.450 --> 00:11:54.740
in and you know now we have we were
rated this past fall is the number one

00:11:54.740 --> 00:12:00.080
fastest Wi-Fi in the country yeah for
any public university or any public or

00:12:00.080 --> 00:12:04.520
private university that's a pretty big
deal and that is a that's the that's the
result of a progression of us taking

00:12:06.890 --> 00:12:13.130
this very seriously and adding more and
more into our portfolio with with in so

00:12:13.130 --> 00:12:17.360
you know when I think of digital that
that's a pretty wide wide spectrum but

00:12:17.360 --> 00:12:22.580
yeah if you look at any one piece of
that it takes an entire team to build

00:12:22.580 --> 00:12:26.750
that and so it's on top of itself yeah
exactly so you know for example if you

00:12:26.750 --> 00:12:30.560
look at just Wireless as a piece of that
there's a wireless access point outside

00:12:30.560 --> 00:12:35.750
my office the infrastructure and the
different groups on campus that are

00:12:35.750 --> 00:12:39.230
required to come together for that is
pretty extreme because there's the

00:12:39.230 --> 00:12:42.770
access point out there it runs through a
network it plugs into a switch it then

00:12:42.770 --> 00:12:45.770
runs through some fiber it plugs into a
router it runs through some more fiber

00:12:45.770 --> 00:12:49.340
it goes through our controller through a
firewall and then it goes through some

00:12:49.340 --> 00:12:52.880
more fiber and it goes out to a router
which then connects us to the Internet

00:12:52.880 --> 00:12:57.020
you know that's a that involves multiple
groups on campus the people that that

00:12:57.020 --> 00:13:01.280
build the fibre that specify where the X
point access point needs to be that run

00:13:01.280 --> 00:13:04.160
the routers that run the firewalls that
run all the different configuration

00:13:04.160 --> 00:13:08.150
things that's that's that's a number of
different people from a number of

00:13:08.150 --> 00:13:13.640
different groups and over time as as the
kind of the digital sense of the

00:13:13.640 --> 00:13:17.350
university has increased we've had to
step up in each of those areas as well

00:13:17.350 --> 00:13:21.410
and now we're at a point where we're
it's pretty cool because we we have a

00:13:21.410 --> 00:13:25.319
good we have really good people that the
each of those areas that were able to

00:13:25.319 --> 00:13:33.119
work together and then more on the you
know the third party side with Amazon

00:13:33.119 --> 00:13:40.109
however Amazon Web Services integrated
with OSU sure yeah so about a year ago

00:13:40.109 --> 00:13:44.249
we signed what's called an enterprise
agreement with Amazon which means that

00:13:44.249 --> 00:13:47.009
we're able to officially do business
with them we have a contract in place

00:13:47.009 --> 00:13:53.879
that allows us to do this that protects
both groups right now most of our spend

00:13:53.879 --> 00:13:58.470
on Amazon is on the research side of the
house so research computing so you're a

00:13:58.470 --> 00:14:02.599
faculty member or a grad student you
have a need for computing resources and

00:14:02.599 --> 00:14:06.509
you make the decision that you want to
spend that up in Amazon instead of

00:14:06.509 --> 00:14:11.129
buying hardware that we would post here
on campus and so most of our spend right

00:14:11.129 --> 00:14:14.519
now is on the research side of the house
we do have a couple of things so there

00:14:14.519 --> 00:14:19.139
are more infrastructures so for example
there's a service that we run called

00:14:19.139 --> 00:14:23.369
single sign-on and that's the kind of
the familiar place where regardless if

00:14:23.369 --> 00:14:29.339
you're going to sign into box or Google
or one or WebEx there's or canvas

00:14:29.339 --> 00:14:34.499
there's a login screen that comes up and
you enter your onid credentials up until

00:14:34.499 --> 00:14:40.139
I don't know six months or so ago all of
that single sign-on piece was held on

00:14:40.139 --> 00:14:44.459
campus and what that meant was if we
ever had a really bad internet outage
and the campus was disconnected then

00:14:46.470 --> 00:14:51.109
even though you had services in the
cloud like canvas and in Google and

00:14:51.109 --> 00:14:55.169
inbox you would not be able to access
them because you first had to come back

00:14:55.169 --> 00:14:59.069
to campus for that single sign-on
piece.we now hosts one of our single

00:14:59.069 --> 00:15:05.309
sign-on servers in amazon and if my
second backup yeah as a real-time backup

00:15:05.309 --> 00:15:09.509
so if the university were to be
disconnected from the internet whether

00:15:09.509 --> 00:15:14.609
that was through a tape act of terrorism
or an earthquake or a natural hazard

00:15:14.609 --> 00:15:18.359
we'd still be able to access these
services that are cloud hosted because

00:15:18.359 --> 00:15:21.839
instead of having to come back to campus
we're able to host that single sign-on

00:15:21.839 --> 00:15:26.849
piece in the Amazon Cloud that's pretty
cool it's a nice note of resiliency for

00:15:26.849 --> 00:15:31.040
us and gives us some options without
having the
contract and pieces of parts in place we

00:15:33.440 --> 00:15:37.490
would not have been able to do that okay
so that's just one kind of practical

00:15:37.490 --> 00:15:44.720
example for you of how Amazon was able
to accomplish what we do so in addition

00:15:44.720 --> 00:15:51.830
to that what specific and information is
collected by Amazon the specific

00:15:51.830 --> 00:15:56.660
information collected by Amazon really
depends on the service that we spent up
in the Amazon

00:15:57.740 --> 00:16:03.560
so as Amazon Web Services as a whole
they collect email address from us and
our billing index so that we know how to

00:16:06.080 --> 00:16:11.930
route filling back and forth people who
build services in Amazon though they
might collect different pieces of data

00:16:13.190 --> 00:16:18.710
so if I'm running a research project and
I build a service in Amazon then I'm

00:16:18.710 --> 00:16:22.400
running that server and I might be
collecting different pieces of data but
as far as Amazon themselves there's very

00:16:24.860 --> 00:16:31.610
little about us that they collect but
they have it there you know like the

00:16:31.610 --> 00:16:35.090
data is stored with them correct the
data is stored with them it's encrypted

00:16:35.090 --> 00:16:39.760
and they do not have access to it okay
so it's a very interesting thing because

00:16:39.760 --> 00:16:45.200
if you're familiar with the concept of a
data center where big building lots of

00:16:45.200 --> 00:16:50.600
servers Amazon controls access to the
data center so they make sure that

00:16:50.600 --> 00:16:55.430
somebody off the street can't come in
and just steal servers we control access
to the data and the services that we

00:16:57.650 --> 00:17:02.060
build upon the data center and that's
something that Amazon makes very clear

00:17:02.060 --> 00:17:06.800
is that they don't have access to the
services that we provide they only have

00:17:06.800 --> 00:17:11.690
access to the physical data center ok so
it's a it's a kind of a different way of

00:17:11.690 --> 00:17:16.190
thinking because if we're spitting up
services in Amazon we have to be very

00:17:16.190 --> 00:17:20.839
very careful about what type of data we
collect and who we open that up to and

00:17:20.839 --> 00:17:25.670
the security policies that we enforce
because you know it's completely

00:17:25.670 --> 00:17:31.190
possible for you to create an account in
Amazon spin up a service spin up a

00:17:31.190 --> 00:17:34.030
server and collect data from people and
not have

00:17:34.030 --> 00:17:37.930
encrypted hmm so there's a lot of
responsibility that comes back to the

00:17:37.930 --> 00:17:42.270
end-user to you or me or who's ever
building services in Amazon to

00:17:42.270 --> 00:17:46.720
understand how that works to understand
the data security pieces and to make

00:17:46.720 --> 00:17:50.650
very wise decisions okay
that's we take that very very seriously

00:17:50.650 --> 00:17:55.120
and any time that we are spinning up
services or we're providing service to
Amazon that's a discussion that we have

00:17:56.830 --> 00:18:01.500
yeah that's important it's very very
important yeah

00:18:01.500 --> 00:18:07.330
do you think OSU is transparent enough
when it comes to which company's process

00:18:07.330 --> 00:18:14.770
and store student data I have to think
so mostly because the companies that we

00:18:14.770 --> 00:18:20.710
use you as a students see every day so
you see the canvas the Google the Box

00:18:20.710 --> 00:18:24.250
you see the type of data that goes in
there because you have your it's

00:18:24.250 --> 00:18:26.590
interactive and you're you're
interacting it with every with it every

00:18:26.590 --> 00:18:31.090
day you know to take canvas as an
example you see the type of class

00:18:31.090 --> 00:18:34.960
information that's there because you see
your course curriculum you see the

00:18:34.960 --> 00:18:39.070
assignments the presentations you know
that's the type of data that each of

00:18:39.070 --> 00:18:43.210
those companies hold for us and you have
direct access into it what a student be

00:18:43.210 --> 00:18:50.920
able to attend OSU but abstain from
using services from third parties I

00:18:50.920 --> 00:18:54.850
think it would be really difficult these
days hmm I mean what would you like be
without canvas yeah or BOTS or Google I

00:18:58.060 --> 00:19:03.190
mean I presume you have worked on their
document together in Google you know I

00:19:03.190 --> 00:19:08.170
emailed you from yeah you emailed me
from Google I think it'd be pretty hard

00:19:08.170 --> 00:19:12.880
yeah what do you what do you think I
that's that's the thing it's like it

00:19:12.880 --> 00:19:19.510
would be almost impossible to manage
financial statements from you know
student the student tab to look at you

00:19:22.930 --> 00:19:28.080
know courses to see homework it would be
or schedule an advising appointed get a
syllabus yeah you can't you can't give

00:19:30.520 --> 00:19:33.320
it like they don't hand that physic
syllabi I know

00:19:33.320 --> 00:19:40.820
so it's it's it seems that education
isn't instead of a single entity it's

00:19:40.820 --> 00:19:49.340
you know placing part of itself and
growing in other places and it's you you

00:19:49.340 --> 00:19:55.600
have to make that trade-off yeah
and before you I guess in historically

00:19:55.600 --> 00:20:03.770
it was you know buying books or
financially like you'd have to trade

00:20:03.770 --> 00:20:11.480
your money to access education now it's
trading information and money it's kind

00:20:11.480 --> 00:20:17.150
of it's and there's always been that
trade-off so it's it's interesting it's

00:20:17.150 --> 00:20:26.390
not it's not really it's not your choice
yeah so it's it's pretty in with the

00:20:26.390 --> 00:20:32.210
value of education yeah it it really
opens up yeah issues yeah

00:20:32.210 --> 00:20:36.740
just as on processes I think it'd be
it'd be really hard mm-hmm to come to

00:20:36.740 --> 00:20:41.390
school and not use your Gmail and to
you'd be at a serious disadvantage yeah

00:20:41.390 --> 00:20:49.430
I'm not quite sure how that was working
yeah um also quizzes yeah literally and

00:20:49.430 --> 00:20:54.290
just couldn't take quizzes yeah
so that's something else you know I will

00:20:54.290 --> 00:20:58.040
I will add one thought to that though
something that I don't you may bring it

00:20:58.040 --> 00:21:02.870
up but something that we're pretty
careful about though are the services

00:21:02.870 --> 00:21:07.760
that we subscribe to and their ability
to provide services to disabled students

00:21:07.760 --> 00:21:13.280
because I think it's pretty easy for you
and I to use our laptop and access

00:21:13.280 --> 00:21:17.240
things on the internet someone who's
blind or can't hear or he and talk

00:21:17.240 --> 00:21:21.290
though as as a very very different game
you know a very different experience and

00:21:21.290 --> 00:21:27.830
so we make sure that that the services
that we do subscribe to our applicable

00:21:27.830 --> 00:21:31.340
to students with any type of disability
and they're there there are different

00:21:31.340 --> 00:21:35.470
certifications that these companies have
to go through difficult to prove that so

00:21:35.470 --> 00:21:38.870
you know it's pretty easy for you and I
to pick up our phones and do things
someone who can't see though that's a

00:21:41.030 --> 00:21:43.910
very
ball game from him so you know just kind

00:21:43.910 --> 00:21:48.559
of just that's just gonna random but it
baby I know that's it yeah that though

00:21:48.559 --> 00:21:54.260
and with disabilities and health
information you know that's that's also

00:21:54.260 --> 00:21:59.059
stored with the school and I assume on
you know is transmitted through Amazon

00:21:59.059 --> 00:22:04.040
or infrastructure because where this
stored

00:22:04.040 --> 00:22:09.230
yeah those particular things are not
stored in the cloud okay that that

00:22:09.230 --> 00:22:13.419
particular type of information is scored
is stored in something called banner

00:22:13.419 --> 00:22:17.809
which is a which is our big student
database for student information and
that is on campus okay so that kind of

00:22:19.730 --> 00:22:22.030
thing is