1 00:00:00,248 --> 00:00:02,651 I have to say that I'm very glad to be here. 2 00:00:02,651 --> 00:00:05,852 I understand we have over 80 countries here, 3 00:00:05,852 --> 00:00:08,066 so that's a whole new paradigm for me to speak 4 00:00:08,066 --> 00:00:09,445 to all of these countries. 5 00:00:09,445 --> 00:00:11,430 In each country, I'm sure you have this thing called 6 00:00:11,430 --> 00:00:13,551 the parent-teacher conference. 7 00:00:13,551 --> 00:00:15,665 Do you know about the parent-teacher conference? 8 00:00:15,665 --> 00:00:18,065 Not the ones for your kids, but the one you had as a child, 9 00:00:18,065 --> 00:00:20,883 where your parents come to school and your teacher 10 00:00:20,883 --> 00:00:23,381 talks to your parents, and it's a little bit awkward. 11 00:00:23,381 --> 00:00:26,722 Well, I remember in third grade, I had this moment 12 00:00:26,722 --> 00:00:29,578 where my father, who never takes off from work, 13 00:00:29,578 --> 00:00:33,508 he's a classical blue collar, a working-class immigrant person, 14 00:00:33,508 --> 00:00:36,668 going to school to see his son, how he's doing, 15 00:00:36,668 --> 00:00:39,175 and the teacher said to him, he said, "You know, 16 00:00:39,175 --> 00:00:41,450 John is good at math and art." 17 00:00:41,450 --> 00:00:43,512 And he kind of nodded, you know? 18 00:00:43,512 --> 00:00:45,882 The next day I saw him talking to a customer at our 19 00:00:45,882 --> 00:00:49,677 tofu store, and he said, "You know, John's good at math." 20 00:00:49,677 --> 00:00:52,968 (Laughter) 21 00:00:52,968 --> 00:00:55,399 And that always stuck with me all my life. 22 00:00:55,399 --> 00:00:58,256 Why didn't Dad say art? Why wasn't it okay? 23 00:00:58,256 --> 00:01:01,662 Why? It became a question my entire life, and 24 00:01:01,662 --> 00:01:04,579 that's all right, because being good at math meant 25 00:01:04,579 --> 00:01:08,111 he bought me a computer, and some of you remember 26 00:01:08,111 --> 00:01:09,960 this computer, this was my first computer. 27 00:01:09,960 --> 00:01:13,813 Who had an Apple II? Apple II users, very cool. (Applause) 28 00:01:13,813 --> 00:01:17,067 As you remember, the Apple II did nothing at all. (Laughter) 29 00:01:17,067 --> 00:01:19,328 You'd plug it in, you'd type in it and green text would come out. 30 00:01:19,328 --> 00:01:20,885 It would say you're wrong most of the time. 31 00:01:20,885 --> 00:01:22,719 That was the computer we knew. 32 00:01:22,719 --> 00:01:25,360 That computer is a computer that I learned about 33 00:01:25,360 --> 00:01:29,937 going to MIT, my father's dream. And at MIT, however, 34 00:01:29,937 --> 00:01:33,183 I learned about the computer at all levels, 35 00:01:33,183 --> 00:01:36,863 and after, I went to art school to get away from computers, 36 00:01:36,863 --> 00:01:39,101 and I began to think about the computer as more of 37 00:01:39,101 --> 00:01:41,282 a spiritual space of thinking. 38 00:01:41,282 --> 00:01:44,136 And I was influenced by performance art -- 39 00:01:44,136 --> 00:01:48,371 so this is 20 years ago. I made a computer out of people. 40 00:01:48,371 --> 00:01:51,409 It was called the Human Powered Computer Experiment. 41 00:01:51,409 --> 00:01:55,088 I have a power manager, mouse driver, memory, etc., 42 00:01:55,088 --> 00:01:58,875 and I built this in Kyoto, the old capital of Japan. 43 00:01:58,875 --> 00:02:00,840 It's a room broken in two halves. 44 00:02:00,840 --> 00:02:02,940 I've turned the computer on, 45 00:02:02,940 --> 00:02:06,493 and these assistants are placing a giant floppy disk 46 00:02:06,493 --> 00:02:09,339 built out of cardboard, and it's put into the computer. 47 00:02:09,339 --> 00:02:13,648 And the floppy disk drive person wears it. (Laughter) 48 00:02:13,648 --> 00:02:16,165 She finds the first sector on the disk, and 49 00:02:16,165 --> 00:02:21,496 takes data off the disk and passes it off to, of course, the bus. 50 00:02:21,496 --> 00:02:25,052 So the bus diligently carries the data into the computer 51 00:02:25,052 --> 00:02:28,496 to the memory, to the CPU, the VRAM, etc., 52 00:02:28,496 --> 00:02:33,277 and it's an actual working computer. That's a bus, really. (Laughter) 53 00:02:33,277 --> 00:02:35,754 And it looks kind of fast. That's a mouse driver, 54 00:02:35,754 --> 00:02:37,753 where it's XY. (Laughter) 55 00:02:37,753 --> 00:02:39,462 It looks like it's happening kind of quickly, but it's actually 56 00:02:39,462 --> 00:02:42,658 a very slow computer, and when I realized how slow 57 00:02:42,658 --> 00:02:46,781 this computer was compared to how fast a computer is, 58 00:02:46,781 --> 00:02:51,418 it made me wonder about computers and technology in general. 59 00:02:51,418 --> 00:02:53,543 And so I'm going to talk today about four things, really. 60 00:02:53,543 --> 00:02:57,235 The first three things are about how I've been curious 61 00:02:57,235 --> 00:03:00,769 about technology, design and art, and how they intersect, 62 00:03:00,769 --> 00:03:03,726 how they overlap, and also a topic that I've taken on 63 00:03:03,726 --> 00:03:05,987 since four years ago I became the President 64 00:03:05,987 --> 00:03:09,560 of Rhode Island School of Design: leadership. 65 00:03:09,560 --> 00:03:12,277 And I'll talk about how I've looked to combine 66 00:03:12,277 --> 00:03:16,912 these four areas into a kind of a synthesis, a kind of experiment. 67 00:03:16,912 --> 00:03:19,547 So starting from technology, 68 00:03:19,547 --> 00:03:21,882 technology is a wonderful thing. 69 00:03:21,882 --> 00:03:25,406 When that Apple II came out, it really could do nothing. 70 00:03:25,406 --> 00:03:27,876 It could show text and 71 00:03:27,876 --> 00:03:31,474 after we waited a bit, we had these things called images. 72 00:03:31,474 --> 00:03:33,956 Remember when images were first possible with a computer, 73 00:03:33,956 --> 00:03:36,352 those gorgeous, full-color images? 74 00:03:36,352 --> 00:03:39,570 And then after a few years, we got CD-quality sound. 75 00:03:39,570 --> 00:03:41,922 It was incredible. You could listen to sound on the computer. 76 00:03:41,922 --> 00:03:45,859 And then movies, via CD-ROM. It was amazing. 77 00:03:45,859 --> 00:03:48,002 Remember that excitement? 78 00:03:48,002 --> 00:03:51,699 And then the browser appeared. The browser was great, 79 00:03:51,699 --> 00:03:54,556 but the browser was very primitive, very narrow bandwidth. 80 00:03:54,556 --> 00:03:57,813 Text first, then images, we waited, 81 00:03:57,813 --> 00:03:59,609 CD-quality sound over the Net, 82 00:03:59,609 --> 00:04:04,253 then movies over the Internet. Kind of incredible. 83 00:04:04,253 --> 00:04:07,123 And then the mobile phone occurred, 84 00:04:07,123 --> 00:04:12,658 text, images, audio, video. And now we have iPhone, 85 00:04:12,658 --> 00:04:16,782 iPad, Android, with text, video, audio, etc. 86 00:04:16,782 --> 00:04:18,809 You see this little pattern here? 87 00:04:18,809 --> 00:04:22,142 We're kind of stuck in a loop, perhaps, and this sense 88 00:04:22,142 --> 00:04:24,748 of possibility from computing is something I've been 89 00:04:24,748 --> 00:04:27,565 questioning for the last 10 or so years, 90 00:04:27,565 --> 00:04:31,779 and have looked to design, as we understand most things, 91 00:04:31,779 --> 00:04:35,667 and to understand design with our technology has been a passion of mine. 92 00:04:35,667 --> 00:04:40,423 And I have a small experiment to give you a quick design lesson. 93 00:04:40,423 --> 00:04:42,921 Designers talk about the relationship between form 94 00:04:42,921 --> 00:04:46,262 and content, content and form. Now what does that mean? 95 00:04:46,262 --> 00:04:48,829 Well, content is the word up there: fear. 96 00:04:48,829 --> 00:04:53,900 It's a four-letter word. It's a kind of a bad feeling word, fear. 97 00:04:53,900 --> 00:04:58,557 Fear is set in Light Helvetica, so it's not too stressful, 98 00:04:58,557 --> 00:05:01,258 and if you set it in Ultra Light Helvetica, 99 00:05:01,258 --> 00:05:05,196 it's like, "Oh, fear, who cares?" Right? (Laughter) 100 00:05:05,196 --> 00:05:07,794 You take the same Ultra Light Helvetica and make it big, 101 00:05:07,794 --> 00:05:10,336 and like, whoa, that hurts. Fear. 102 00:05:10,336 --> 00:05:12,251 So you can see how you change the scale, you change 103 00:05:12,251 --> 00:05:16,559 the form. Content is the same, but you feel differently. 104 00:05:16,559 --> 00:05:18,626 You change the typeface to, like, this typeface, 105 00:05:18,626 --> 00:05:21,409 and it's kind of funny. It's like pirate typeface, 106 00:05:21,409 --> 00:05:24,333 like Captain Jack Sparrow typeface. Arr! Fear! 107 00:05:24,333 --> 00:05:27,224 Like, aww, that's not fearful. That's actually funny. 108 00:05:27,224 --> 00:05:31,093 Or fear like this, kind of a nightclub typeface. (Laughter) 109 00:05:31,093 --> 00:05:33,513 Like, we gotta go to Fear. (Laughter) 110 00:05:33,513 --> 00:05:36,526 It's, like, amazing, right? (Laughter) (Applause) 111 00:05:36,526 --> 00:05:38,978 It just changes the same content. 112 00:05:38,978 --> 00:05:41,232 Or you make it -- The letters are separated apart, 113 00:05:41,232 --> 00:05:43,420 they're huddled together like on the deck of the Titanic, 114 00:05:43,420 --> 00:05:46,419 and you feel sorry for the letters, like, I feel the fear. 115 00:05:46,419 --> 00:05:48,604 You feel for them. 116 00:05:48,604 --> 00:05:50,738 Or you change the typeface to something like this. 117 00:05:50,738 --> 00:05:54,270 It's very classy. It's like that expensive restaurant, Fear. 118 00:05:54,270 --> 00:05:56,556 I can never get in there. (Laughter) 119 00:05:56,556 --> 00:06:01,842 It's just amazing, Fear. But that's form, content. 120 00:06:01,842 --> 00:06:04,891 If you just change one letter in that content, 121 00:06:04,891 --> 00:06:08,871 you get a much better word, much better content: free. 122 00:06:08,871 --> 00:06:13,239 "Free" is a great word. You can serve it almost any way. 123 00:06:13,239 --> 00:06:15,834 Free bold feels like Mandela free. 124 00:06:15,834 --> 00:06:18,515 It's like, yes, I can be free. 125 00:06:18,515 --> 00:06:21,787 Free even light feels kind of like, ah, I can breathe in free. 126 00:06:21,787 --> 00:06:24,517 It feels great. Or even free spread out, 127 00:06:24,517 --> 00:06:28,089 it's like, ah, I can breathe in free, so easily. 128 00:06:28,089 --> 00:06:31,296 And I can add in a blue gradient and a dove, 129 00:06:31,296 --> 00:06:33,647 and I have, like, Don Draper free. (Laughter) 130 00:06:33,647 --> 00:06:37,009 So you see that -- form, content, design, it works that way. 131 00:06:37,009 --> 00:06:39,442 It's a powerful thing. It's like magic, almost, 132 00:06:39,442 --> 00:06:43,728 like the magicians we've seen at TED. It's magic. 133 00:06:43,728 --> 00:06:46,015 Design does that. 134 00:06:46,015 --> 00:06:49,163 And I've been curious about how design and technology intersect, 135 00:06:49,163 --> 00:06:50,632 and I'm going to show you some old work I never really 136 00:06:50,632 --> 00:06:53,920 show anymore, to give you a sense of what I used to do. 137 00:06:53,920 --> 00:06:56,546 So -- yeah. 138 00:06:56,546 --> 00:06:59,737 So I made a lot of work in the '90s. 139 00:06:59,737 --> 00:07:03,033 This was a square that responds to sound. 140 00:07:03,033 --> 00:07:06,459 People ask me why I made that. It's not clear. (Laughter) 141 00:07:06,459 --> 00:07:12,175 But I thought it'd be neat for the square 142 00:07:12,175 --> 00:07:17,231 to respond to me, and my kids were small then, 143 00:07:17,231 --> 00:07:19,807 and my kids would play with these things, like, "Aaah," 144 00:07:19,807 --> 00:07:22,733 you know, they would say, "Daddy, aaah, aaah." You know, like that. 145 00:07:22,733 --> 00:07:25,118 We'd go to a computer store, and they'd do the same thing. 146 00:07:25,118 --> 00:07:28,290 And they'd say, "Daddy, why doesn't the computer respond to sound?" 147 00:07:28,290 --> 00:07:31,833 And it was really at the time I was wondering why doesn't the computer respond to sound? 148 00:07:31,833 --> 00:07:35,052 So I made this as a kind of an experiment at the time. 149 00:07:35,052 --> 00:07:38,236 And then I spent a lot of time in the space of 150 00:07:38,236 --> 00:07:41,205 interactive graphics and things like this, and I stopped doing it because 151 00:07:41,205 --> 00:07:43,917 my students at MIT got so much better than myself, 152 00:07:43,917 --> 00:07:45,727 so I had to hang up my mouse. 153 00:07:45,727 --> 00:07:49,295 But in '96, I made my last piece. It was in black and white, 154 00:07:49,295 --> 00:07:52,522 monochrome, fully monochrome, all in integer mathematics. 155 00:07:52,522 --> 00:07:54,188 It's called "Tap, Type, Write." 156 00:07:54,188 --> 00:07:57,674 It's paying a tribute to the wonderful typewriter 157 00:07:57,674 --> 00:08:01,759 that my mother used to type on all the time as a legal secretary. 158 00:08:01,759 --> 00:08:04,280 It has 10 variations. (Typing noise) 159 00:08:04,280 --> 00:08:06,409 (Typing noise) 160 00:08:06,409 --> 00:08:09,782 There's a shift. 161 00:08:09,782 --> 00:08:14,047 Ten variations. This is, like, spin the letter around. 162 00:08:14,047 --> 00:08:17,651 (Typing noises) 163 00:08:17,651 --> 00:08:24,636 This is, like, a ring of letters. (Typing noises) 164 00:08:24,636 --> 00:08:27,547 This is 20 years old, so it's kind of a -- 165 00:08:27,547 --> 00:08:29,361 Let's see, this is — 166 00:08:29,361 --> 00:08:31,477 I love the French film "The Red Balloon." 167 00:08:31,477 --> 00:08:33,735 Great movie, right? I love that movie. So, 168 00:08:33,735 --> 00:08:37,343 this is sort of like a play on that. (Typing noises) (Typewriter bell) 169 00:08:37,343 --> 00:08:41,473 It's peaceful, like that. (Laughter) 170 00:08:41,473 --> 00:08:45,640 I'll show this last one. This is about balance, you know. 171 00:08:45,640 --> 00:08:47,591 It's kind of stressful typing out, so if you 172 00:08:47,591 --> 00:08:50,952 type on this keyboard, you can, like, balance it out. 173 00:08:50,952 --> 00:08:53,022 (Laughter) 174 00:08:53,022 --> 00:08:55,570 If you hit G, life's okay, so I always say, 175 00:08:55,570 --> 00:08:58,927 "Hit G, and it's going to be all right. 176 00:08:58,927 --> 00:09:01,438 Thank you. (Applause) 177 00:09:01,438 --> 00:09:04,085 Thank you. 178 00:09:04,085 --> 00:09:07,417 So that was 20 years ago, and 179 00:09:07,417 --> 00:09:12,059 I was always on the periphery of art. 180 00:09:12,059 --> 00:09:14,409 By being President of RISD I've gone deep into art, 181 00:09:14,409 --> 00:09:18,068 and art is a wonderful thing, fine art, pure art. 182 00:09:18,068 --> 00:09:20,872 You know, when people say, "I don't get art. 183 00:09:20,872 --> 00:09:25,260 I don't get it at all." That means art is working, you know? 184 00:09:25,260 --> 00:09:27,336 It's like, art is supposed to be enigmatic, so when you say, 185 00:09:27,336 --> 00:09:30,300 like, "I don't get it," like, oh, that's great. (Laughter) 186 00:09:30,300 --> 00:09:32,932 Art does that, because art is about asking questions, 187 00:09:32,932 --> 00:09:35,644 questions that may not be answerable. 188 00:09:35,644 --> 00:09:37,572 At RISD, we have this amazing facility called 189 00:09:37,572 --> 00:09:41,242 the Edna Lawrence Nature Lab. It has 80,000 samples 190 00:09:41,242 --> 00:09:44,823 of animal, bone, mineral, plants. 191 00:09:44,823 --> 00:09:47,533 You know, in Rhode Island, if an animal gets hit on the road, 192 00:09:47,533 --> 00:09:50,707 they call us up and we pick it up and stuff it. 193 00:09:50,707 --> 00:09:53,248 And why do we have this facility? 194 00:09:53,248 --> 00:09:56,691 Because at RISD, you have to look at the actual animal, 195 00:09:56,691 --> 00:09:59,571 the object, to understand its volume, to perceive it. 196 00:09:59,571 --> 00:10:02,283 At RISD, you're not allowed to draw from an image. 197 00:10:02,283 --> 00:10:03,948 And many people ask me, John, couldn't you just 198 00:10:03,948 --> 00:10:08,076 digitize all this? Make it all digital? Wouldn't it be better? 199 00:10:08,076 --> 00:10:11,018 And I often say, well, there's something good to how things 200 00:10:11,018 --> 00:10:14,683 used to be done. There's something very different about it, 201 00:10:14,683 --> 00:10:17,009 something we should figure out what is good about 202 00:10:17,009 --> 00:10:20,086 how we did it, even in this new era. 203 00:10:20,086 --> 00:10:22,977 And I have a good friend, he's a new media artist named 204 00:10:22,977 --> 00:10:26,515 Tota Hasegawa. He's based in London, no, actually it's in Tokyo, 205 00:10:26,515 --> 00:10:28,617 but when he was based in London, he had a game 206 00:10:28,617 --> 00:10:31,908 with his wife. He would go to antique shops, 207 00:10:31,908 --> 00:10:34,055 and the game was as such: 208 00:10:34,055 --> 00:10:36,736 When we look at an antique we want, 209 00:10:36,736 --> 00:10:39,583 we'll ask the shopkeeper for the story behind the antique, 210 00:10:39,583 --> 00:10:41,213 and if it's a good story, we'll buy it. 211 00:10:41,213 --> 00:10:43,454 So they'd go to an antique shop, and they'd look at this cup, 212 00:10:43,454 --> 00:10:44,783 and they'd say, "Tell us about this cup." 213 00:10:44,783 --> 00:10:48,887 And the shopkeeper would say, "It's old." (Laughter) 214 00:10:48,887 --> 00:10:52,611 "Tell us more." "Oh, it's really old." (Laughter) 215 00:10:52,611 --> 00:10:55,157 And he saw, over and over, the antique's value 216 00:10:55,157 --> 00:10:57,820 was all about it being old. 217 00:10:57,820 --> 00:11:00,329 And as a new media artist, he reflected, and said, 218 00:11:00,329 --> 00:11:02,973 you know, I've spent my whole career making new media art. 219 00:11:02,973 --> 00:11:07,675 People say, "Wow, your art, what is it?" It's new media. 220 00:11:07,675 --> 00:11:10,713 And he realized, it isn't about old or new. 221 00:11:10,713 --> 00:11:12,227 It's about something in between. 222 00:11:12,227 --> 00:11:17,688 It isn't about "old," the dirt, "new," the cloud. It's about what is good. 223 00:11:17,688 --> 00:11:23,122 A combination of the cloud and the dirt is where the action is at. 224 00:11:23,122 --> 00:11:25,106 You see it in all interesting art today, in all 225 00:11:25,106 --> 00:11:27,125 interesting businesses today. How we combine 226 00:11:27,125 --> 00:11:31,414 those two together to make good is very interesting. 227 00:11:31,414 --> 00:11:34,185 So art makes questions, and 228 00:11:34,185 --> 00:11:39,008 leadership is something that is asking a lot of questions. 229 00:11:39,008 --> 00:11:41,010 We aren't functioning so easily anymore. 230 00:11:41,010 --> 00:11:44,138 We aren't a simple authoritarian regime anymore. 231 00:11:44,138 --> 00:11:47,544 As an example of authoritarianism, I was in Russia one time 232 00:11:47,544 --> 00:11:49,720 traveling in St. Petersburg, at a national monument, 233 00:11:49,720 --> 00:11:52,882 and I saw this sign that says, "Do Not Walk On The Grass," 234 00:11:52,882 --> 00:11:54,525 and I thought, oh, I mean, I speak English, 235 00:11:54,525 --> 00:11:57,262 and you're trying to single me out. That's not fair. 236 00:11:57,262 --> 00:12:00,136 But I found a sign for Russian-speaking people, 237 00:12:00,136 --> 00:12:03,309 and it was the best sign ever to say no. 238 00:12:03,309 --> 00:12:06,033 It was like, "No swimming, no hiking, no anything." 239 00:12:06,033 --> 00:12:11,632 My favorite ones are "no plants." Why would you bring a plant to a national monument? I'm not sure. 240 00:12:11,632 --> 00:12:13,905 And also "no love." (Laughter) 241 00:12:13,905 --> 00:12:17,458 So that is authoritarianism. 242 00:12:17,458 --> 00:12:19,623 And what is that, structurally? 243 00:12:19,623 --> 00:12:22,373 It's a hierarchy. We all know that a hierarchy is how we run 244 00:12:22,373 --> 00:12:25,398 many systems today, but as we know, it's been disrupted. 245 00:12:25,398 --> 00:12:28,916 It is now a network instead of a perfect tree. 246 00:12:28,916 --> 00:12:32,136 It's a heterarchy instead of a hierarchy. And that's kind of awkward. 247 00:12:32,136 --> 00:12:35,536 And so today, leaders are faced 248 00:12:35,536 --> 00:12:37,450 with how to lead differently, I believe. 249 00:12:37,450 --> 00:12:39,680 This is work I did with my colleague Becky Bermont 250 00:12:39,680 --> 00:12:41,920 on creative leadership. What can we learn 251 00:12:41,920 --> 00:12:44,345 from artists and designers for how to lead? 252 00:12:44,345 --> 00:12:48,350 Because in many senses, a regular leader loves to avoid mistakes. 253 00:12:48,350 --> 00:12:52,423 Someone who's creative actually loves to learn from mistakes. 254 00:12:52,423 --> 00:12:55,601 A traditional leader is always wanting to be right, 255 00:12:55,601 --> 00:13:00,062 whereas a creative leader hopes to be right. 256 00:13:00,062 --> 00:13:02,560 And this frame is important today, in this complex, 257 00:13:02,560 --> 00:13:07,330 ambiguous space, and artists and designers have a lot to teach us, I believe. 258 00:13:07,330 --> 00:13:11,040 And I had a show in London recently where my friends 259 00:13:11,040 --> 00:13:12,917 invited me to come to London for four days 260 00:13:12,917 --> 00:13:15,379 to sit in a sandbox, and I said great. 261 00:13:15,379 --> 00:13:18,727 And so I sat in a sandbox for four days straight, 262 00:13:18,727 --> 00:13:21,888 six hours every day, six-minute appointments with anyone in London, 263 00:13:21,888 --> 00:13:24,075 and that was really bad. 264 00:13:24,075 --> 00:13:27,707 But I would listen to people, hear their issues, 265 00:13:27,707 --> 00:13:29,601 draw in the sand, try to figure things out, 266 00:13:29,601 --> 00:13:32,144 and it was kind of hard to figure out what I was doing. 267 00:13:32,144 --> 00:13:34,852 You know? It's all these one-on-one meetings for like four days. 268 00:13:34,852 --> 00:13:36,758 And it felt kind of like being president, actually. 269 00:13:36,758 --> 00:13:39,755 I was like, "Oh, this my job. President. I do a lot of meetings, you know?" 270 00:13:39,755 --> 00:13:41,663 And by the end of the experience, 271 00:13:41,663 --> 00:13:44,502 I realized why I was doing this. 272 00:13:44,502 --> 00:13:48,631 It's because leaders, what we do is we connect 273 00:13:48,631 --> 00:13:52,788 improbable connections and hope something will happen, 274 00:13:52,788 --> 00:13:54,543 and in that room I found so many connections 275 00:13:54,543 --> 00:13:58,863 between people across all of London, and so leadership, 276 00:13:58,863 --> 00:14:01,500 connecting people, is the great question today. 277 00:14:01,500 --> 00:14:03,757 Whether you're in the hierarchy or the heterarchy, 278 00:14:03,757 --> 00:14:06,152 it's a wonderful design challenge. 279 00:14:06,152 --> 00:14:09,877 And one thing I've been doing is doing some research 280 00:14:09,877 --> 00:14:13,525 on systems that can combine technology and leadership 281 00:14:13,525 --> 00:14:14,519 with an art and design perspective. 282 00:14:14,519 --> 00:14:18,792 Let me show you something I haven't shown anywhere, actually. 283 00:14:18,792 --> 00:14:21,234 So what this is, is a kind of a sketch, an application sketch 284 00:14:21,234 --> 00:14:23,792 I wrote in Python. You know how there's Photoshop? 285 00:14:23,792 --> 00:14:28,051 This is called Powershop, and the way it works is 286 00:14:28,051 --> 00:14:31,078 imagine an organization. You know, the CEO isn't ever 287 00:14:31,078 --> 00:14:33,360 at the top. The CEO's at the center of the organization. 288 00:14:33,360 --> 00:14:35,579 There may be different subdivisions in the organization, 289 00:14:35,579 --> 00:14:38,264 and you might want to look into different areas. For instance, 290 00:14:38,264 --> 00:14:41,766 green are areas doing well, red are areas doing poorly. 291 00:14:41,766 --> 00:14:44,016 You know, how do you, as the leader, scan, connect, 292 00:14:44,016 --> 00:14:47,020 make things happen? So for instance, you might open up 293 00:14:47,020 --> 00:14:50,170 a distribution here and find the different subdivisions in there, 294 00:14:50,170 --> 00:14:53,881 and know that you know someone in Eco, over here, 295 00:14:53,881 --> 00:14:55,862 and 296 00:14:55,862 --> 00:14:57,870 these people here are in Eco, the people you might 297 00:14:57,870 --> 00:15:01,938 engage with as CEO, people going across the hierarchy. 298 00:15:01,938 --> 00:15:05,023 And part of the challenge of the CEO is to find 299 00:15:05,023 --> 00:15:08,482 connections across areas, and so you might look in R&D, 300 00:15:08,482 --> 00:15:11,682 and here you see one person who crosses the two areas 301 00:15:11,682 --> 00:15:15,239 of interest, and it's a person important to engage. 302 00:15:15,239 --> 00:15:19,275 So you might want to, for instance, get a heads-up display 303 00:15:19,275 --> 00:15:21,874 on how you're interacting with them. 304 00:15:21,874 --> 00:15:23,453 How many coffees do you have? 305 00:15:23,453 --> 00:15:26,847 How often are you calling them, emailing them? 306 00:15:26,847 --> 00:15:29,637 What is the tenor of their email? How is it working out? 307 00:15:29,637 --> 00:15:31,999 Leaders might be able to use these systems to 308 00:15:31,999 --> 00:15:34,981 better regulate how they work inside the heterarchy. 309 00:15:34,981 --> 00:15:38,408 You can also imagine using technology like from Luminoso, 310 00:15:38,408 --> 00:15:40,933 the guys from Cambridge who were looking at deep 311 00:15:40,933 --> 00:15:44,162 text analysis. What is the tenor of your communications? 312 00:15:44,162 --> 00:15:47,615 So these kind of systems, I believe, are important. 313 00:15:47,615 --> 00:15:50,473 They're targeted social media systems around leaders. 314 00:15:50,473 --> 00:15:53,782 And I believe that this kind of perspective will only begin 315 00:15:53,782 --> 00:15:59,089 to grow as more leaders enter the space of art and design, 316 00:15:59,089 --> 00:16:02,514 because art and design lets you think like this, 317 00:16:02,514 --> 00:16:04,289 find different systems like this, 318 00:16:04,289 --> 00:16:06,162 and I've just begun thinking like this, 319 00:16:06,162 --> 00:16:08,095 so I'm glad to share that with you. 320 00:16:08,095 --> 00:16:11,277 So in closing, I want to thank all of you 321 00:16:11,277 --> 00:16:15,359 for your attention. Thanks very much. (Applause) 322 00:16:15,359 --> 00:16:20,043 (Applause)