[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:08.22,0:00:11.25,Default,,0000,0000,0000,,Thank you very much,\Nladies and gentlemen.
Dialogue: 0,0:00:11.25,0:00:14.76,Default,,0000,0000,0000,,Well, what I'd like to do today \Nin this very brief talk,
Dialogue: 0,0:00:14.76,0:00:18.64,Default,,0000,0000,0000,,is a small social revolution,\NI hope.
Dialogue: 0,0:00:18.64,0:00:22.73,Default,,0000,0000,0000,,As you can see behind me,\Nmy talk is about celebrating failure.
Dialogue: 0,0:00:22.73,0:00:27.03,Default,,0000,0000,0000,,And when you say failure, very often,\Npeople just switch off.
Dialogue: 0,0:00:27.03,0:00:29.17,Default,,0000,0000,0000,,But what I'd like to do is --\NI'd like to suggest today
Dialogue: 0,0:00:29.17,0:00:33.15,Default,,0000,0000,0000,,that there are useful failures \Nand not so useful failures.
Dialogue: 0,0:00:33.15,0:00:35.28,Default,,0000,0000,0000,,And i'd like to try \Nand help you understand
Dialogue: 0,0:00:35.28,0:00:38.38,Default,,0000,0000,0000,,how we can manage our failures.
Dialogue: 0,0:00:38.38,0:00:40.59,Default,,0000,0000,0000,,So I'll begin with \Na very simple question.
Dialogue: 0,0:00:40.59,0:00:45.23,Default,,0000,0000,0000,,The simple question is: \Nwho makes mistakes?
Dialogue: 0,0:00:45.23,0:00:48.30,Default,,0000,0000,0000,,Everybody absolutely, \Nhuman beings make mistakes.
Dialogue: 0,0:00:48.30,0:00:51.26,Default,,0000,0000,0000,,All human beings \Nmake mistakes.
Dialogue: 0,0:00:51.26,0:00:52.95,Default,,0000,0000,0000,,There are no exceptions.
Dialogue: 0,0:00:52.95,0:00:56.98,Default,,0000,0000,0000,,So if it's inevitable for human beings\Nto make mistakes --
Dialogue: 0,0:00:56.98,0:01:01.00,Default,,0000,0000,0000,,Why is it that every single error\Nthat we make
Dialogue: 0,0:01:01.00,0:01:05.39,Default,,0000,0000,0000,,we tend to overexaggerate \Nand see it as a disaster?
Dialogue: 0,0:01:05.39,0:01:07.64,Default,,0000,0000,0000,,We can't get there, \Nwe'll never get there.
Dialogue: 0,0:01:07.64,0:01:12.37,Default,,0000,0000,0000,,It's as if an error, a mistake,\Na failure means no success,
Dialogue: 0,0:01:12.37,0:01:16.44,Default,,0000,0000,0000,,It's as if in our brains,\Nwe've got this idea of a spectrum,
Dialogue: 0,0:01:16.44,0:01:18.66,Default,,0000,0000,0000,,on one side you have success,
Dialogue: 0,0:01:18.66,0:01:21.09,Default,,0000,0000,0000,,and on the other side,\Nit's failure.
Dialogue: 0,0:01:21.09,0:01:23.67,Default,,0000,0000,0000,,But what i'd like to suggest is\Nthat's not the case,
Dialogue: 0,0:01:23.67,0:01:26.74,Default,,0000,0000,0000,,and if we're able to understand failure,\N
Dialogue: 0,0:01:26.74,0:01:30.40,Default,,0000,0000,0000,,and failing well,\Nand create a failing well culture,
Dialogue: 0,0:01:30.40,0:01:34.18,Default,,0000,0000,0000,,well then we can create \Nthe best path to success.
Dialogue: 0,0:01:34.18,0:01:35.68,Default,,0000,0000,0000,,But to do that, \Nunfortunately,
Dialogue: 0,0:01:35.68,0:01:39.76,Default,,0000,0000,0000,,we have to make a very big shift \Nin our perspectives.
Dialogue: 0,0:01:39.76,0:01:41.66,Default,,0000,0000,0000,,It's quite difficult.\NIt's not easy to start
Dialogue: 0,0:01:41.66,0:01:44.06,Default,,0000,0000,0000,,thinking positively about failures.
Dialogue: 0,0:01:44.06,0:01:45.97,Default,,0000,0000,0000,,We need to embrace failures.
Dialogue: 0,0:01:45.97,0:01:48.84,Default,,0000,0000,0000,,What we tend to do \Nis we tend to ignore them,
Dialogue: 0,0:01:48.84,0:01:53.09,Default,,0000,0000,0000,,or hide them, \Njust pretend they're not happening.
Dialogue: 0,0:01:53.09,0:01:56.07,Default,,0000,0000,0000,,If we do that, we're unable \Nto take the information
Dialogue: 0,0:01:56.07,0:01:58.17,Default,,0000,0000,0000,,that comes from mistakes,
Dialogue: 0,0:01:58.17,0:01:59.76,Default,,0000,0000,0000,,and we're able to take this information
Dialogue: 0,0:01:59.76,0:02:03.29,Default,,0000,0000,0000,,and use it well \Non our path to success.
Dialogue: 0,0:02:03.29,0:02:06.45,Default,,0000,0000,0000,,Basically, I'm gonna give you \Nthis very simple quotation
Dialogue: 0,0:02:06.45,0:02:08.59,Default,,0000,0000,0000,,from Aldous Huxley, \NI like it very much.
Dialogue: 0,0:02:08.59,0:02:11.11,Default,,0000,0000,0000,,"Experience is not \Nwhat happens to you.
Dialogue: 0,0:02:11.11,0:02:14.35,Default,,0000,0000,0000,,It is what you do with \Nwhat happens to you."
Dialogue: 0,0:02:14.35,0:02:19.00,Default,,0000,0000,0000,,In other words, we need to use what happens,\Nand apply what happens,
Dialogue: 0,0:02:19.00,0:02:21.22,Default,,0000,0000,0000,,rather than pretending something
Dialogue: 0,0:02:21.22,0:02:23.89,Default,,0000,0000,0000,,that goes wrong hasn't happened.
Dialogue: 0,0:02:23.89,0:02:27.25,Default,,0000,0000,0000,,And i'd like to begin by showing you \Nthat this already exists
Dialogue: 0,0:02:27.25,0:02:32.44,Default,,0000,0000,0000,,by taking a particular industry \Nthat is failure obsessive.
Dialogue: 0,0:02:32.45,0:02:35.10,Default,,0000,0000,0000,,Everything it does \Nis linked to failure,
Dialogue: 0,0:02:35.10,0:02:37.25,Default,,0000,0000,0000,,and so it's part of it's culture.
Dialogue: 0,0:02:37.25,0:02:43.00,Default,,0000,0000,0000,,Why? Well, because if it doesn't \Nmanage the small mistakes
Dialogue: 0,0:02:43.00,0:02:48.60,Default,,0000,0000,0000,,then unfortunately, \Nthe result is very strong.
Dialogue: 0,0:02:48.60,0:02:50.39,Default,,0000,0000,0000,,It's the nuclear industry.
Dialogue: 0,0:02:50.39,0:02:52.53,Default,,0000,0000,0000,,They have the safest safety record
Dialogue: 0,0:02:52.53,0:02:54.72,Default,,0000,0000,0000,,of any industry and just as well
Dialogue: 0,0:02:54.72,0:02:57.97,Default,,0000,0000,0000,,because if they make a big mistake, \Na disaster
Dialogue: 0,0:02:57.97,0:03:00.84,Default,,0000,0000,0000,,then many people are killed across continents,
Dialogue: 0,0:03:00.84,0:03:03.95,Default,,0000,0000,0000,,and also it's a long term disaster.
Dialogue: 0,0:03:03.95,0:03:05.49,Default,,0000,0000,0000,,So what have they done?
Dialogue: 0,0:03:05.49,0:03:08.40,Default,,0000,0000,0000,,They got obsessive about mistakes.
Dialogue: 0,0:03:08.40,0:03:11.44,Default,,0000,0000,0000,,They've started to understand\Nthat using mistakes in order
Dialogue: 0,0:03:11.44,0:03:17.45,Default,,0000,0000,0000,,to stop disasters is the only way\Nto keep safety an absolute premium.
Dialogue: 0,0:03:17.45,0:03:19.57,Default,,0000,0000,0000,,I'll just show you,\Njust very briefly,
Dialogue: 0,0:03:19.57,0:03:24.38,Default,,0000,0000,0000,,four main summaries\Nthat they've come up with.
Dialogue: 0,0:03:24.38,0:03:30.16,Default,,0000,0000,0000,,First one, everyone,\Nis responsible for the mistakes.
Dialogue: 0,0:03:30.16,0:03:33.65,Default,,0000,0000,0000,,Everyone is responsible \Nas they're part of the process.
Dialogue: 0,0:03:33.65,0:03:36.61,Default,,0000,0000,0000,,Now, once you've understood\Nthat everyone's responsible,
Dialogue: 0,0:03:36.61,0:03:39.81,Default,,0000,0000,0000,,then it gets easier to create\Nan open environment,
Dialogue: 0,0:03:39.81,0:03:41.77,Default,,0000,0000,0000,,where people are communicating openly
Dialogue: 0,0:03:41.77,0:03:46.56,Default,,0000,0000,0000,,about what's gone right,\Nand what's gone wrong as well.
Dialogue: 0,0:03:46.56,0:03:50.35,Default,,0000,0000,0000,,That takes us on to the third idea,\Nand the third idea is questioning.
Dialogue: 0,0:03:50.35,0:03:53.68,Default,,0000,0000,0000,,It doesn't matter who tells you\Nto do something.
Dialogue: 0,0:03:53.68,0:03:58.31,Default,,0000,0000,0000,,It doesn't matter how often\Nthe process has been followed.
Dialogue: 0,0:03:58.32,0:04:01.55,Default,,0000,0000,0000,,You can always \Nquestion that person.
Dialogue: 0,0:04:01.55,0:04:05.50,Default,,0000,0000,0000,,If the idea is to try and understand\Nand keep safety high.
Dialogue: 0,0:04:05.50,0:04:08.56,Default,,0000,0000,0000,,And finally, \Neverything that comes out,
Dialogue: 0,0:04:08.56,0:04:12.04,Default,,0000,0000,0000,,especially the mistakes are shared.
Dialogue: 0,0:04:12.04,0:04:13.69,Default,,0000,0000,0000,,You can notice that this is from
Dialogue: 0,0:04:13.69,0:04:16.26,Default,,0000,0000,0000,,the Institute of Nuclear Power Operations.
Dialogue: 0,0:04:16.26,0:04:17.14,Default,,0000,0000,0000,,What does that mean?
Dialogue: 0,0:04:17.14,0:04:20.77,Default,,0000,0000,0000,,It's a sector-wide idea.
Dialogue: 0,0:04:20.77,0:04:24.36,Default,,0000,0000,0000,,In other words, we don't keep\Nour information to ourselves.
Dialogue: 0,0:04:24.36,0:04:28.12,Default,,0000,0000,0000,,We share it amongst everyone,\Nall the competitors.
Dialogue: 0,0:04:28.12,0:04:29.79,Default,,0000,0000,0000,,Now that's pretty interesting.
Dialogue: 0,0:04:29.79,0:04:32.88,Default,,0000,0000,0000,,But where's the link between\Nmistakes and disasters?
Dialogue: 0,0:04:32.88,0:04:35.54,Default,,0000,0000,0000,,Well, to do that,\NI'm going to show you this.
Dialogue: 0,0:04:35.55,0:04:37.13,Default,,0000,0000,0000,,This is the accident pyramid,
Dialogue: 0,0:04:37.13,0:04:41.25,Default,,0000,0000,0000,,it comes from a very different sector,\Nthe insurance sector.
Dialogue: 0,0:04:41.25,0:04:45.83,Default,,0000,0000,0000,,The insurance sector basically\Nit's based on failure.
Dialogue: 0,0:04:45.83,0:04:48.59,Default,,0000,0000,0000,,It has business from failure.
Dialogue: 0,0:04:48.59,0:04:52.03,Default,,0000,0000,0000,,This pyramid behind me,\Nit's about a 100 years old.
Dialogue: 0,0:04:52.03,0:04:55.64,Default,,0000,0000,0000,,They've updated [it]. What you see, \Non the screen behind me
Dialogue: 0,0:04:55.64,0:04:58.62,Default,,0000,0000,0000,,is 2003 figures,\Nsomething like that.
Dialogue: 0,0:04:58.62,0:05:01.19,Default,,0000,0000,0000,,What's important \Nis not the exact figure,
Dialogue: 0,0:05:01.19,0:05:03.24,Default,,0000,0000,0000,,what's important \Nis the relationship.
Dialogue: 0,0:05:03.24,0:05:05.50,Default,,0000,0000,0000,,We'll begin with \Nthe yellow pieces, okay?
Dialogue: 0,0:05:05.50,0:05:07.13,Default,,0000,0000,0000,,We'll start with first aid.
Dialogue: 0,0:05:07.13,0:05:08.55,Default,,0000,0000,0000,,What does first aid mean?
Dialogue: 0,0:05:08.55,0:05:10.48,Default,,0000,0000,0000,,It means that, \Naccording to this,
Dialogue: 0,0:05:10.48,0:05:16.79,Default,,0000,0000,0000,,300 examples of people going \Nto get bandages, medicine --
Dialogue: 0,0:05:16.79,0:05:18.30,Default,,0000,0000,0000,,In other words, \Nthey've cut their finger,
Dialogue: 0,0:05:18.30,0:05:20.77,Default,,0000,0000,0000,,they're not feeling well, \Nfrom the company, okay?
Dialogue: 0,0:05:20.77,0:05:27.37,Default,,0000,0000,0000,,So the company administers medicines,\Nand so on to help people.
Dialogue: 0,0:05:27.38,0:05:30.46,Default,,0000,0000,0000,,Next one up, \N30 - severe accidents.
Dialogue: 0,0:05:30.46,0:05:33.02,Default,,0000,0000,0000,,How do companies \Nsee severe accidents?
Dialogue: 0,0:05:33.02,0:05:35.25,Default,,0000,0000,0000,,Well, usually it means\Nthat you've spent
Dialogue: 0,0:05:35.25,0:05:38.35,Default,,0000,0000,0000,,at least 1 day away from work.
Dialogue: 0,0:05:38.35,0:05:41.69,Default,,0000,0000,0000,,But, you can imagine,\Nthat's a wide range of accidents.
Dialogue: 0,0:05:41.69,0:05:43.24,Default,,0000,0000,0000,,So it could be breaking your leg,
Dialogue: 0,0:05:43.24,0:05:45.84,Default,,0000,0000,0000,,it could be a serious illness, \Nand so on.
Dialogue: 0,0:05:45.84,0:05:48.94,Default,,0000,0000,0000,,And unfortunately,\N1 at the top, is fatality,
Dialogue: 0,0:05:48.96,0:05:51.74,Default,,0000,0000,0000,,and fatality means fatality.
Dialogue: 0,0:05:51.74,0:05:54.75,Default,,0000,0000,0000,,Now why all of this, \Nand why in yellow?
Dialogue: 0,0:05:54.75,0:05:58.08,Default,,0000,0000,0000,,Well, yellow represents\Nthe reported incidents.
Dialogue: 0,0:05:58.08,0:06:01.66,Default,,0000,0000,0000,,In other words, companies looking\Nat the number of accidents.
Dialogue: 0,0:06:01.66,0:06:04.29,Default,,0000,0000,0000,,They're trying to understand,\Nhow can we bring that down?
Dialogue: 0,0:06:04.29,0:06:06.01,Default,,0000,0000,0000,,How's it possible \Nto bring that down?
Dialogue: 0,0:06:06.01,0:06:10.00,Default,,0000,0000,0000,,Especially, the severe accidents,\Nand fatalities.
Dialogue: 0,0:06:10.00,0:06:13.64,Default,,0000,0000,0000,,We can have processes,\Nwe can have rules.
Dialogue: 0,0:06:13.64,0:06:15.57,Default,,0000,0000,0000,,But how can we really \Nbring it down?
Dialogue: 0,0:06:15.57,0:06:17.10,Default,,0000,0000,0000,,How we can make a difference?
Dialogue: 0,0:06:17.10,0:06:19.82,Default,,0000,0000,0000,,And the answer is:\Nthe big numbers at the bottom.
Dialogue: 0,0:06:19.82,0:06:21.34,Default,,0000,0000,0000,,So let's have a look.
Dialogue: 0,0:06:21.34,0:06:24.71,Default,,0000,0000,0000,,We'll begin with \Nthe biggest number, 300,000.
Dialogue: 0,0:06:24.71,0:06:26.58,Default,,0000,0000,0000,,those are risky behaviors,
Dialogue: 0,0:06:26.58,0:06:29.05,Default,,0000,0000,0000,,in other words,\Ndoing something --
Dialogue: 0,0:06:29.05,0:06:31.26,Default,,0000,0000,0000,,when you shouldn't really \Nbe doing it.
Dialogue: 0,0:06:31.26,0:06:33.46,Default,,0000,0000,0000,,So you're tired, \Nyou're stressed out,
Dialogue: 0,0:06:33.46,0:06:35.93,Default,,0000,0000,0000,,you're not concentrated.
Dialogue: 0,0:06:35.93,0:06:37.42,Default,,0000,0000,0000,,And the next one up, 3,000.
Dialogue: 0,0:06:37.42,0:06:39.91,Default,,0000,0000,0000,,Well, that's near misses,\Nin other words,
Dialogue: 0,0:06:39.91,0:06:43.64,Default,,0000,0000,0000,,a chain of risky behaviors, 1, 2, 3, 4.
Dialogue: 0,0:06:43.64,0:06:46.62,Default,,0000,0000,0000,,That would be a disaster unless\Nit were for luck.
Dialogue: 0,0:06:46.62,0:06:49.57,Default,,0000,0000,0000,,So we were lucky \Nnot to have a disaster.
Dialogue: 0,0:06:49.57,0:06:51.49,Default,,0000,0000,0000,,Okay, so that's the idea!
Dialogue: 0,0:06:51.49,0:06:55.93,Default,,0000,0000,0000,,And the basic idea is if we can manage\Nthe 3,000 and the 300,000, \N
Dialogue: 0,0:06:55.93,0:07:01.05,Default,,0000,0000,0000,,we can reduce \Nthe really tough things in the yellow.
Dialogue: 0,0:07:01.05,0:07:04.29,Default,,0000,0000,0000,,That's the idea,\Nbut, and here's the big but.
Dialogue: 0,0:07:04.29,0:07:06.43,Default,,0000,0000,0000,,In order to be able to manage
Dialogue: 0,0:07:06.43,0:07:10.13,Default,,0000,0000,0000,,the big numbers at the bottom,\Nwe need people to tell us.
Dialogue: 0,0:07:10.13,0:07:12.74,Default,,0000,0000,0000,,Because in the white \Nit's the not reported.
Dialogue: 0,0:07:12.75,0:07:16.01,Default,,0000,0000,0000,,It's people keeping \Nmistakes to themselves.
Dialogue: 0,0:07:16.01,0:07:17.96,Default,,0000,0000,0000,,Now I thought, okay,\Nthat's interesting!
Dialogue: 0,0:07:17.96,0:07:19.03,Default,,0000,0000,0000,,That's about industries!
Dialogue: 0,0:07:19.03,0:07:22.79,Default,,0000,0000,0000,,But can we apply this \Nto everything, to life?
Dialogue: 0,0:07:23.69,0:07:25.59,Default,,0000,0000,0000,,And it turns out, we can!
Dialogue: 0,0:07:25.59,0:07:28.60,Default,,0000,0000,0000,,We can apply this \Naccident pyramid to anything.
Dialogue: 0,0:07:28.60,0:07:33.18,Default,,0000,0000,0000,,So I decided to apply it to something\Na disaster I brought for you,
Dialogue: 0,0:07:33.18,0:07:35.08,Default,,0000,0000,0000,,which is my marriage, okay?
Dialogue: 0,0:07:35.08,0:07:38.62,Default,,0000,0000,0000,,Now, before we have \Na look at my marriage,
Dialogue: 0,0:07:38.62,0:07:40.07,Default,,0000,0000,0000,,in terms of the accident pyramid,
Dialogue: 0,0:07:40.07,0:07:43.09,Default,,0000,0000,0000,,I'm just gonna ask,\Nis anyone else in the audience,
Dialogue: 0,0:07:43.09,0:07:46.01,Default,,0000,0000,0000,,have you ever finished \Na long term relationship?
Dialogue: 0,0:07:46.01,0:07:48.71,Default,,0000,0000,0000,,If you have, just put your hand in the air,\Njust so I understand.
Dialogue: 0,0:07:48.71,0:07:51.47,Default,,0000,0000,0000,,Fantastic! Oh, just people in the front \Napparently, not in the back.
Dialogue: 0,0:07:51.47,0:07:53.03,Default,,0000,0000,0000,,Okay, good!
Dialogue: 0,0:07:53.03,0:07:56.92,Default,,0000,0000,0000,,So if you have ever finished \Na long term relationship,
Dialogue: 0,0:07:56.92,0:07:59.00,Default,,0000,0000,0000,,you can play along with me, okay?
Dialogue: 0,0:07:59.00,0:08:02.00,Default,,0000,0000,0000,,The others, you're just \Ngonna have to imagine.
Dialogue: 0,0:08:02.00,0:08:03.21,Default,,0000,0000,0000,,So, let's begin.
Dialogue: 0,0:08:03.21,0:08:05.23,Default,,0000,0000,0000,,My personal accident pyramid.
Dialogue: 0,0:08:05.23,0:08:07.95,Default,,0000,0000,0000,,Risky behaviors, 300,000.
Dialogue: 0,0:08:07.95,0:08:09.22,Default,,0000,0000,0000,,Wow, that's a lot.
Dialogue: 0,0:08:09.22,0:08:14.58,Default,,0000,0000,0000,,Examples, well, it could be drinking \Nthe beer directly out of the bottle.
Dialogue: 0,0:08:14.58,0:08:19.30,Default,,0000,0000,0000,,It could be forgetting \Nmy mother-in-law's birthday.
Dialogue: 0,0:08:19.30,0:08:23.25,Default,,0000,0000,0000,,It could be paying electricity bill late,\Nso I have to pay extra.
Dialogue: 0,0:08:23.25,0:08:24.94,Default,,0000,0000,0000,,Something like that, okay?
Dialogue: 0,0:08:24.94,0:08:26.48,Default,,0000,0000,0000,,Fine, next one up.
Dialogue: 0,0:08:26.48,0:08:29.94,Default,,0000,0000,0000,,Near misses, well that's a chain \Nof risky behaviors,
Dialogue: 0,0:08:29.94,0:08:32.78,Default,,0000,0000,0000,,where basically, \Nthere would be a big argument
Dialogue: 0,0:08:32.78,0:08:36.93,Default,,0000,0000,0000,,if it were not for the situation\Nso maybe my wife and myself,
Dialogue: 0,0:08:36.96,0:08:40.74,Default,,0000,0000,0000,,we find ourselves in a public place,\Nin a theater, so we can't argue.
Dialogue: 0,0:08:40.74,0:08:43.77,Default,,0000,0000,0000,,We're in front of my parents.\NThat's basic idea.
Dialogue: 0,0:08:43.77,0:08:44.63,Default,,0000,0000,0000,,Let's go up to 300.
Dialogue: 0,0:08:44.63,0:08:47.32,Default,,0000,0000,0000,,Oh well, that's when \Nthere's screaming arguments, okay?
Dialogue: 0,0:08:47.32,0:08:50.80,Default,,0000,0000,0000,,So that's when there's \Na difference of opinion.
Dialogue: 0,0:08:50.80,0:08:53.09,Default,,0000,0000,0000,,I think is what I'd say.
Dialogue: 0,0:08:53.09,0:08:54.42,Default,,0000,0000,0000,,We go up to 30.
Dialogue: 0,0:08:54.42,0:08:56.86,Default,,0000,0000,0000,,30 I put out \Nas walking out of the house,
Dialogue: 0,0:08:56.86,0:09:01.58,Default,,0000,0000,0000,,but you can also include, if you wish,\Nslamming doors, and so on.
Dialogue: 0,0:09:01.58,0:09:04.18,Default,,0000,0000,0000,,And finally, number 1.\NThat's a letter from her lawyer
Dialogue: 0,0:09:04.18,0:09:06.91,Default,,0000,0000,0000,,saying I want a separation, okay?
Dialogue: 0,0:09:06.91,0:09:10.70,Default,,0000,0000,0000,,So, I thought, well --
Dialogue: 0,0:09:10.70,0:09:12.70,Default,,0000,0000,0000,,How did that happen there?
Dialogue: 0,0:09:12.70,0:09:16.00,Default,,0000,0000,0000,,I mean we didn't get married\Nfor us to get divorced, right?
Dialogue: 0,0:09:16.00,0:09:17.71,Default,,0000,0000,0000,,So how did that happen?
Dialogue: 0,0:09:17.71,0:09:20.50,Default,,0000,0000,0000,,And it turns out \Nthat the best way for me
Dialogue: 0,0:09:20.50,0:09:26.34,Default,,0000,0000,0000,,to have managed this disaster\Nis exactly the same ideas
Dialogue: 0,0:09:26.34,0:09:28.67,Default,,0000,0000,0000,,that the nuclear industry had.
Dialogue: 0,0:09:28.67,0:09:30.16,Default,,0000,0000,0000,,That's amazing!
Dialogue: 0,0:09:30.16,0:09:34.10,Default,,0000,0000,0000,,Everyone in the relationship \Nis responsible for the process.
Dialogue: 0,0:09:34.10,0:09:37.30,Default,,0000,0000,0000,,Openness means open communication,
Dialogue: 0,0:09:37.30,0:09:39.61,Default,,0000,0000,0000,,and so giving feedback,
Dialogue: 0,0:09:39.61,0:09:42.80,Default,,0000,0000,0000,,questioning whatever it is is useful,
Dialogue: 0,0:09:42.80,0:09:44.48,Default,,0000,0000,0000,,and finally constant learning
Dialogue: 0,0:09:44.48,0:09:46.70,Default,,0000,0000,0000,,in order to help yourself get to,
Dialogue: 0,0:09:46.70,0:09:49.51,Default,,0000,0000,0000,,in this case, a successful situation.
Dialogue: 0,0:09:49.51,0:09:53.96,Default,,0000,0000,0000,,So, if it's so obvious, \Nwhy don't we do it?
Dialogue: 0,0:09:53.96,0:09:58.06,Default,,0000,0000,0000,,Well, David Ledbetter spoke about\Nyou are what you share.
Dialogue: 0,0:09:58.06,0:10:00.32,Default,,0000,0000,0000,,And an interconnected world,
Dialogue: 0,0:10:00.32,0:10:02.59,Default,,0000,0000,0000,,there is so much potential for sharing.
Dialogue: 0,0:10:02.59,0:10:06.53,Default,,0000,0000,0000,,But we're afraid \Nof sharing information.
Dialogue: 0,0:10:06.53,0:10:08.87,Default,,0000,0000,0000,,We're afraid either in relationships,
Dialogue: 0,0:10:08.87,0:10:11.39,Default,,0000,0000,0000,,or in a much bigger situation,
Dialogue: 0,0:10:11.39,0:10:13.50,Default,,0000,0000,0000,,in organizations as well.
Dialogue: 0,0:10:13.50,0:10:14.36,Default,,0000,0000,0000,,Why is that happening?
Dialogue: 0,0:10:14.36,0:10:19.11,Default,,0000,0000,0000,,Well, I'm going to suggest \Nthat it's a question of timing.
Dialogue: 0,0:10:19.13,0:10:24.96,Default,,0000,0000,0000,,There's a basic idea that short term\Nis ever more important.
Dialogue: 0,0:10:25.53,0:10:28.19,Default,,0000,0000,0000,,In other words, you're looking just \Nat the next quarter.
Dialogue: 0,0:10:28.19,0:10:29.55,Default,,0000,0000,0000,,What's happening at the next quarter
Dialogue: 0,0:10:29.55,0:10:31.73,Default,,0000,0000,0000,,we're not looking ahead enough.
Dialogue: 0,0:10:31.73,0:10:36.51,Default,,0000,0000,0000,,And short-termism \Nhas permeated society.
Dialogue: 0,0:10:36.51,0:10:37.85,Default,,0000,0000,0000,,But this is a problem,
Dialogue: 0,0:10:37.85,0:10:39.57,Default,,0000,0000,0000,,Because basically, at this point,
Dialogue: 0,0:10:39.57,0:10:42.12,Default,,0000,0000,0000,,where's the innovation coming from?
Dialogue: 0,0:10:42.12,0:10:44.77,Default,,0000,0000,0000,,Where's the learning coming from?
Dialogue: 0,0:10:44.77,0:10:47.87,Default,,0000,0000,0000,,Where's showing initiative coming from?
Dialogue: 0,0:10:47.87,0:10:50.77,Default,,0000,0000,0000,,Basically, ladies and gentlemen,\Nvery often it seems
Dialogue: 0,0:10:50.77,0:10:54.62,Default,,0000,0000,0000,,that we're paid to not make mistakes.
Dialogue: 0,0:10:54.62,0:10:57.71,Default,,0000,0000,0000,,But you know, if you are paid to\Nnot make mistakes
Dialogue: 0,0:10:57.71,0:10:59.96,Default,,0000,0000,0000,,then how are we gonna go forward?
Dialogue: 0,0:10:59.96,0:11:02.13,Default,,0000,0000,0000,,How's that possible?
Dialogue: 0,0:11:02.13,0:11:04.54,Default,,0000,0000,0000,,And a correlation to not making mistakes,
Dialogue: 0,0:11:04.54,0:11:08.89,Default,,0000,0000,0000,,ladies and gentlemen,\Nunfortunately, is the blame culture.
Dialogue: 0,0:11:08.89,0:11:13.03,Default,,0000,0000,0000,,The blame culture when there \Nis a mistake is this finger pointing.
Dialogue: 0,0:11:13.03,0:11:14.74,Default,,0000,0000,0000,,It's your fault.
Dialogue: 0,0:11:14.74,0:11:16.97,Default,,0000,0000,0000,,And so what we can do is we can
Dialogue: 0,0:11:16.97,0:11:19.06,Default,,0000,0000,0000,,put the responsibility on to a person.
Dialogue: 0,0:11:19.06,0:11:22.87,Default,,0000,0000,0000,,We can attribute the problems\Nto a person.
Dialogue: 0,0:11:22.87,0:11:25.47,Default,,0000,0000,0000,,But does that mean \Nthe problems have gone away?
Dialogue: 0,0:11:25.47,0:11:28.09,Default,,0000,0000,0000,,Probably not, probably not.
Dialogue: 0,0:11:30.41,0:11:32.73,Default,,0000,0000,0000,,What all of this has caused, \Nladies and gentlemen,
Dialogue: 0,0:11:32.73,0:11:35.85,Default,,0000,0000,0000,,is if I make a mistake, \Nit's probably best to me
Dialogue: 0,0:11:35.85,0:11:39.13,Default,,0000,0000,0000,,to shut up, to keep quiet,
Dialogue: 0,0:11:39.13,0:11:42.09,Default,,0000,0000,0000,,and this creates cover ups.
Dialogue: 0,0:11:42.09,0:11:43.32,Default,,0000,0000,0000,,And what the cover ups do?
Dialogue: 0,0:11:43.32,0:11:48.16,Default,,0000,0000,0000,,Well, cover ups create the potential\Nfor systemic disasters.
Dialogue: 0,0:11:48.16,0:11:50.68,Default,,0000,0000,0000,,That's the fatality at the top.
Dialogue: 0,0:11:50.68,0:11:52.86,Default,,0000,0000,0000,,I'll give you some examples.
Dialogue: 0,0:11:52.86,0:11:57.24,Default,,0000,0000,0000,,1986, this is a technological disaster.
Dialogue: 0,0:11:57.24,0:12:01.20,Default,,0000,0000,0000,,Space shuttle Challenger disaster.
Dialogue: 0,0:12:01.20,0:12:05.69,Default,,0000,0000,0000,,Logistics, how about \Nthe Denver international airport
Dialogue: 0,0:12:05.69,0:12:09.74,Default,,0000,0000,0000,,automatic baggage handling system.
Dialogue: 0,0:12:09.74,0:12:14.27,Default,,0000,0000,0000,,It went more than half \Na million dollars over budget.
Dialogue: 0,0:12:14.27,0:12:18.24,Default,,0000,0000,0000,,It failed to deliver for 10 years,\Nand finally, it was stopped.
Dialogue: 0,0:12:18.24,0:12:21.11,Default,,0000,0000,0000,,A little bit more recent\Nthe environmental disaster
Dialogue: 0,0:12:21.11,0:12:24.62,Default,,0000,0000,0000,,that came out of the deep water horizon.
Dialogue: 0,0:12:24.62,0:12:26.61,Default,,0000,0000,0000,,All of these are systemic disasters
Dialogue: 0,0:12:26.61,0:12:29.23,Default,,0000,0000,0000,,but maybe the biggest one,
Dialogue: 0,0:12:29.23,0:12:30.68,Default,,0000,0000,0000,,is something we're living through right now,
Dialogue: 0,0:12:30.68,0:12:32.73,Default,,0000,0000,0000,,which is the financial crack.
Dialogue: 0,0:12:32.73,0:12:34.15,Default,,0000,0000,0000,,What you can see behind me,
Dialogue: 0,0:12:34.15,0:12:38.13,Default,,0000,0000,0000,,is the Economist front cover.
Dialogue: 0,0:12:38.13,0:12:42.08,Default,,0000,0000,0000,,But my question to you is: \Nwhich year do you think this is?
Dialogue: 0,0:12:42.08,0:12:44.29,Default,,0000,0000,0000,,2008? 2010?
Dialogue: 0,0:12:45.72,0:12:50.07,Default,,0000,0000,0000,,No, actually, unfortunately, \Nit's November 1997.
Dialogue: 0,0:12:50.07,0:12:53.36,Default,,0000,0000,0000,,You see, we're not very good \Nat learning from failures.
Dialogue: 0,0:12:53.36,0:12:57.39,Default,,0000,0000,0000,,We tend to sort of forget them,\Nignore them.
Dialogue: 0,0:12:57.39,0:13:00.43,Default,,0000,0000,0000,,Let me try and put everything together, \Nin synthesis.
Dialogue: 0,0:13:00.44,0:13:04.94,Default,,0000,0000,0000,,Well, in a perfect world, \Neverything would be right,
Dialogue: 0,0:13:04.94,0:13:07.60,Default,,0000,0000,0000,,and we'd understand, \Nand that would be wonderful.
Dialogue: 0,0:13:07.61,0:13:10.23,Default,,0000,0000,0000,,But we don't live in a perfect world!
Dialogue: 0,0:13:10.23,0:13:12.38,Default,,0000,0000,0000,,Let's take the opposite.
Dialogue: 0,0:13:12.38,0:13:16.58,Default,,0000,0000,0000,,I do something, it doesn't go right,\Nand I don't understand why.
Dialogue: 0,0:13:16.58,0:13:19.36,Default,,0000,0000,0000,,And probably, \NI don't want to understand why,
Dialogue: 0,0:13:19.36,0:13:23.70,Default,,0000,0000,0000,,because failing is bad. \NSo I'll just forget it!
Dialogue: 0,0:13:23.70,0:13:29.69,Default,,0000,0000,0000,,Short term pressure makes us feel
Dialogue: 0,0:13:29.69,0:13:33.00,Default,,0000,0000,0000,,that what's come up \Nnow is the answer.
Dialogue: 0,0:13:33.00,0:13:37.10,Default,,0000,0000,0000,,In other words, you're successful,\Nbut it's not important
Dialogue: 0,0:13:37.10,0:13:39.89,Default,,0000,0000,0000,,how or why you were successful.
Dialogue: 0,0:13:39.89,0:13:43.76,Default,,0000,0000,0000,,And very often, short-termism \Nmeans you were lucky.
Dialogue: 0,0:13:45.02,0:13:47.34,Default,,0000,0000,0000,,Well, that's good for \Nthe immediate result.
Dialogue: 0,0:13:47.34,0:13:49.06,Default,,0000,0000,0000,,But there's a problem. \NAnd the problem is --
Dialogue: 0,0:13:49.06,0:13:52.62,Default,,0000,0000,0000,,you don't know how to repeat it,\Nand probably what we're doing is,
Dialogue: 0,0:13:52.63,0:13:55.63,Default,,0000,0000,0000,,we're sewing the seeds \Nto an eventual disaster.
Dialogue: 0,0:13:55.63,0:13:57.84,Default,,0000,0000,0000,,So what I'm going to \Nsuggest this afternoon
Dialogue: 0,0:13:57.84,0:14:02.32,Default,,0000,0000,0000,,is why not think about \Nshort term mistakes
Dialogue: 0,0:14:02.33,0:14:04.38,Default,,0000,0000,0000,,being an important part of learning
Dialogue: 0,0:14:04.38,0:14:06.38,Default,,0000,0000,0000,,to get to the overall goal?
Dialogue: 0,0:14:06.38,0:14:09.68,Default,,0000,0000,0000,,In other words, shifting, \Nmoving from this idea
Dialogue: 0,0:14:09.68,0:14:12.16,Default,,0000,0000,0000,,of successful - unsuccessful,
Dialogue: 0,0:14:12.16,0:14:17.00,Default,,0000,0000,0000,,to why we are \Nsuccessful or unsuccessful.
Dialogue: 0,0:14:17.00,0:14:18.35,Default,,0000,0000,0000,,That's the basic idea.
Dialogue: 0,0:14:18.35,0:14:19.92,Default,,0000,0000,0000,,So, let me put it all together.
Dialogue: 0,0:14:19.92,0:14:22.89,Default,,0000,0000,0000,,What have I learned from failure?
Dialogue: 0,0:14:22.89,0:14:24.07,Default,,0000,0000,0000,,I've learned these things here.
Dialogue: 0,0:14:24.07,0:14:27.59,Default,,0000,0000,0000,,First, failing well means learning,
Dialogue: 0,0:14:27.59,0:14:30.64,Default,,0000,0000,0000,,especially the difficult feedback.
Dialogue: 0,0:14:30.64,0:14:33.44,Default,,0000,0000,0000,,In fact if you can take something \Nfrom the difficult feedback,
Dialogue: 0,0:14:33.46,0:14:36.24,Default,,0000,0000,0000,,that's usually the most\Nimportant information.
Dialogue: 0,0:14:36.24,0:14:38.48,Default,,0000,0000,0000,,Second one, \Nif you're too short term
Dialogue: 0,0:14:38.48,0:14:40.07,Default,,0000,0000,0000,,about how you see things,
Dialogue: 0,0:14:40.07,0:14:43.47,Default,,0000,0000,0000,,you're probably creating, \Nwithout knowing it,
Dialogue: 0,0:14:43.47,0:14:46.55,Default,,0000,0000,0000,,the basis for a long term disaster.
Dialogue: 0,0:14:46.55,0:14:49.67,Default,,0000,0000,0000,,Third, accountability doesn't mean\Npunishing people,
Dialogue: 0,0:14:49.67,0:14:53.75,Default,,0000,0000,0000,,it menas understanding \Nyou're part of the process.
Dialogue: 0,0:14:53.75,0:14:57.85,Default,,0000,0000,0000,,And finally, if we can create\Na no blame culture,
Dialogue: 0,0:14:57.85,0:15:02.28,Default,,0000,0000,0000,,basically, we automatically \Nhave more openness.
Dialogue: 0,0:15:02.28,0:15:04.70,Default,,0000,0000,0000,,So there's much more \Ninformation that comes out.
Dialogue: 0,0:15:04.70,0:15:07.08,Default,,0000,0000,0000,,Now, I can't do this by myself.
Dialogue: 0,0:15:07.08,0:15:11.80,Default,,0000,0000,0000,,I can't create a failing well \Nculture by myslef.
Dialogue: 0,0:15:11.81,0:15:13.36,Default,,0000,0000,0000,,So, I need some activists.
Dialogue: 0,0:15:13.36,0:15:16.36,Default,,0000,0000,0000,,And I thought I'd start with \N600 people today, okay?
Dialogue: 0,0:15:16.36,0:15:18.09,Default,,0000,0000,0000,,So I know you're busy today.
Dialogue: 0,0:15:18.09,0:15:21.10,Default,,0000,0000,0000,,So, as of tomorrow, \Nladies and gentlemen,
Dialogue: 0,0:15:21.10,0:15:23.79,Default,,0000,0000,0000,,let's all start failing well.
Dialogue: 0,0:15:23.79,0:15:24.68,Default,,0000,0000,0000,,Thank you very much!
Dialogue: 0,0:15:24.68,0:15:27.48,Default,,0000,0000,0000,,(Applause)
Dialogue: 0,0:15:31.14,0:15:32.99,Default,,0000,0000,0000,,Host: Now, Tim, I have one question.
Dialogue: 0,0:15:32.99,0:15:35.78,Default,,0000,0000,0000,,We're in European, Western society
Dialogue: 0,0:15:35.78,0:15:38.59,Default,,0000,0000,0000,,and most of your examples, \Nnuclear and so on,
Dialogue: 0,0:15:38.59,0:15:41.71,Default,,0000,0000,0000,,were from this society,\Nthis culture.
Dialogue: 0,0:15:41.71,0:15:44.20,Default,,0000,0000,0000,,Do these messages \Napply across cultures?
Dialogue: 0,0:15:44.20,0:15:46.48,Default,,0000,0000,0000,,TB: Yes, it's a very good question!
Dialogue: 0,0:15:46.48,0:15:48.25,Default,,0000,0000,0000,,In terms of short-termism.
Dialogue: 0,0:15:48.25,0:15:50.43,Default,,0000,0000,0000,,So this idea of just looking \Nat the next quarter,
Dialogue: 0,0:15:50.43,0:15:53.69,Default,,0000,0000,0000,,that's very much an idea\Nof the western world.
Dialogue: 0,0:15:53.69,0:15:57.31,Default,,0000,0000,0000,,But the idea of cover ups,\Nis world-wide.
Dialogue: 0,0:15:57.31,0:16:00.66,Default,,0000,0000,0000,,It links to how much information
Dialogue: 0,0:16:00.66,0:16:03.84,Default,,0000,0000,0000,,is power if you retain it \Nor you share it.
Dialogue: 0,0:16:03.84,0:16:06.32,Default,,0000,0000,0000,,But let's say what's \Nunderlying everything.
Dialogue: 0,0:16:06.32,0:16:07.72,Default,,0000,0000,0000,,So in other words, \Nwhat goes across cultures,
Dialogue: 0,0:16:07.72,0:16:10.09,Default,,0000,0000,0000,,is the idea of embarrassment and shame,
Dialogue: 0,0:16:10.09,0:16:12.01,Default,,0000,0000,0000,,which changes from culture to culture.
Dialogue: 0,0:16:12.01,0:16:13.81,Default,,0000,0000,0000,,So, in the eastern cultures,
Dialogue: 0,0:16:13.81,0:16:17.68,Default,,0000,0000,0000,,shame would be\Nlooking bad in front of the group
Dialogue: 0,0:16:17.68,0:16:19.94,Default,,0000,0000,0000,,whilst generally in the west --
Dialogue: 0,0:16:19.94,0:16:21.47,Default,,0000,0000,0000,,It's shame feeling.
Dialogue: 0,0:16:21.47,0:16:23.72,Default,,0000,0000,0000,,I'm unable to do something - the individual,
Dialogue: 0,0:16:23.72,0:16:25.58,Default,,0000,0000,0000,,So yes, the basic idea.
Dialogue: 0,0:16:25.58,0:16:27.72,Default,,0000,0000,0000,,But how we would change that
Dialogue: 0,0:16:27.72,0:16:29.92,Default,,0000,0000,0000,,that's gonna change\Nfrom culture to culture.
Dialogue: 0,0:16:29.92,0:16:31.98,Default,,0000,0000,0000,,Host: Okay, thank you very much!\NTim Baxter.
Dialogue: 0,0:16:31.98,0:16:34.70,Default,,0000,0000,0000,,(Applause)