WEBVTT 00:00:01.373 --> 00:00:04.031 You've heard of your IQ, your general intelligence, 00:00:04.055 --> 00:00:05.745 but what's your Psy-Q? 00:00:05.769 --> 00:00:07.975 How much do you know about what makes you tick, 00:00:07.999 --> 00:00:10.758 and how good are you at predicting other people's behavior 00:00:10.782 --> 00:00:12.027 or even your own? 00:00:12.051 --> 00:00:15.176 And how much of what you think you know about psychology is wrong? 00:00:15.200 --> 00:00:18.550 Let's find out by counting down the top myths of psychology. NOTE Paragraph 00:00:19.081 --> 00:00:22.462 You've probably heard it said that when it comes to their psychology, 00:00:22.486 --> 00:00:25.420 it's almost as if men are from Mars and women are from Venus. 00:00:25.444 --> 00:00:27.539 But how different are men and women, really? 00:00:27.563 --> 00:00:29.822 To find out, let's start by looking at something 00:00:29.846 --> 00:00:31.736 on which men and women really do differ 00:00:31.760 --> 00:00:35.037 and plotting some psychological gender differences on the same scale. 00:00:35.061 --> 00:00:37.092 One thing men and women do really differ on 00:00:37.116 --> 00:00:38.697 is how far they can throw a ball. 00:00:38.721 --> 00:00:40.614 So if we look at the data for men here, 00:00:40.638 --> 00:00:43.105 we see what is called a normal distribution curve. 00:00:43.129 --> 00:00:46.215 A few men can throw a ball really far, a few men, not far at all, 00:00:46.239 --> 00:00:48.041 but most, a kind of average distance. 00:00:48.065 --> 00:00:50.223 And women share the same distribution as well, 00:00:50.247 --> 00:00:52.398 but actually, there's quite a big difference. 00:00:52.422 --> 00:00:54.749 In fact, the average man can throw a ball further 00:00:54.773 --> 00:00:56.596 than about 98 percent of all women. NOTE Paragraph 00:00:56.620 --> 00:01:00.046 Now let's look at what some psychological gender differences look like 00:01:00.070 --> 00:01:01.579 on the same standardized scale. 00:01:02.504 --> 00:01:04.066 Any psychologist will tell you 00:01:04.090 --> 00:01:06.661 that men are better at spatial awareness than women -- 00:01:06.685 --> 00:01:09.266 things like map-reading, for example -- and it's true. 00:01:09.290 --> 00:01:11.793 But let's have a look at the size of this difference. 00:01:11.817 --> 00:01:14.974 It's tiny; the lines are so close together, they almost overlap. 00:01:14.998 --> 00:01:18.802 In fact, the average woman is better than 33 percent of all men, 00:01:18.826 --> 00:01:20.938 and of course, if that was 50 percent, 00:01:20.962 --> 00:01:23.173 then the two genders would be exactly equal. 00:01:23.570 --> 00:01:27.292 It's worth bearing in mind that this difference and the next one I'll show you 00:01:27.316 --> 00:01:30.161 are pretty much the biggest psychological gender differences 00:01:30.185 --> 00:01:31.628 ever discovered in psychology. NOTE Paragraph 00:01:31.652 --> 00:01:32.804 Here's the next one. 00:01:32.828 --> 00:01:34.283 Any psychologist will tell you 00:01:34.307 --> 00:01:36.992 that women are better with language and grammar than men. 00:01:37.016 --> 00:01:39.447 Here's performance on the standardized grammar test. 00:01:39.471 --> 00:01:41.171 There, the women. There go the men. 00:01:41.195 --> 00:01:43.145 Again, yes, women are better on average, 00:01:43.169 --> 00:01:44.416 but the lines are so close 00:01:44.440 --> 00:01:47.554 that 33 percent of men are better than the average woman. 00:01:47.578 --> 00:01:49.122 And again, if it was 50 percent, 00:01:49.146 --> 00:01:51.923 that would represent complete gender equality. 00:01:52.345 --> 00:01:54.424 So it's not really a case of Mars and Venus. 00:01:54.448 --> 00:01:56.997 It's more a case of, if anything, Mars and Snickers: 00:01:57.021 --> 00:02:00.686 basically the same, but one's maybe slightly nuttier than the other. NOTE Paragraph 00:02:00.710 --> 00:02:04.476 When making a cake, do you prefer to use a recipe book with pictures? 00:02:05.272 --> 00:02:06.451 Yeah, a few people. 00:02:06.475 --> 00:02:08.233 Have a friend talk you through? 00:02:08.984 --> 00:02:11.266 Or have a go, making it up as you go along? 00:02:12.052 --> 00:02:13.276 Quite a few people there. 00:02:13.300 --> 00:02:14.828 OK, so if you said A, 00:02:14.852 --> 00:02:17.339 then this means that you're a visual learner, 00:02:17.363 --> 00:02:20.634 and you learn best when information is presented in a visual style. 00:02:20.658 --> 00:02:23.308 If you said B, it means you're an auditory learner, 00:02:23.332 --> 00:02:27.106 that you learn best when information is presented to you in an auditory format. 00:02:27.130 --> 00:02:30.037 And if you said C, it means that you're a kinesthetic learner, 00:02:30.061 --> 00:02:33.450 that you learn best when you get stuck in and do things with your hands. NOTE Paragraph 00:02:33.474 --> 00:02:35.658 Except, of course, as you've probably guessed, 00:02:35.682 --> 00:02:38.496 that it doesn't, because the whole thing is a complete myth. 00:02:38.520 --> 00:02:42.258 Learning styles are made up and are not supported by scientific evidence. 00:02:42.282 --> 00:02:45.702 We know this because in tightly controlled experimental studies 00:02:45.726 --> 00:02:47.896 when learners are given material to learn, 00:02:47.920 --> 00:02:50.549 either in their preferred style or an opposite style, 00:02:50.573 --> 00:02:54.238 it makes no difference at all to the amount of information they retain. 00:02:54.262 --> 00:02:56.328 And if you think about it for just a second, 00:02:56.352 --> 00:02:58.178 it's obvious that this has to be true. 00:02:58.202 --> 00:03:02.609 It's obvious that the best presentation format depends not on you, 00:03:02.633 --> 00:03:04.323 but on what you're trying to learn. 00:03:04.347 --> 00:03:07.803 Could you learn to drive a car, for example, just by listening to someone 00:03:07.827 --> 00:03:08.999 telling you what to do, 00:03:09.023 --> 00:03:10.508 with no kinesthetic experience? 00:03:10.532 --> 00:03:14.157 Could you solve simultaneous equations by talking them through in your head, 00:03:14.181 --> 00:03:15.454 without writing them down? 00:03:15.478 --> 00:03:18.757 Could you revise for your architecture exams using interpretive dance 00:03:18.781 --> 00:03:20.328 if you're a kinesthetic learner? 00:03:20.352 --> 00:03:23.147 No; what you need to do is match the material to be learned 00:03:23.171 --> 00:03:24.478 to the presentation format, 00:03:24.502 --> 00:03:25.819 not you. NOTE Paragraph 00:03:26.981 --> 00:03:28.900 I know many of you are A-level students 00:03:28.924 --> 00:03:31.215 that will have recently gotten your GCSE results. 00:03:31.239 --> 00:03:33.716 And if you didn't quite get what you were hoping for, 00:03:33.740 --> 00:03:36.032 then you can't really blame your learning style. 00:03:36.056 --> 00:03:39.491 But one thing that you might want to think about blaming is your genes. 00:03:39.515 --> 00:03:43.414 So what this is all about is that a recent study at University College London 00:03:43.438 --> 00:03:47.567 found that 58 percent of the variation between different students 00:03:47.591 --> 00:03:49.112 and their GCSE results 00:03:49.136 --> 00:03:50.890 was down to genetic factors. 00:03:50.914 --> 00:03:54.211 That sounds like a very precise figure. So how can we tell? 00:03:54.235 --> 00:03:57.457 Well, when we want to unpack the relative contributions 00:03:57.481 --> 00:03:59.581 of genes and the environment, 00:03:59.605 --> 00:04:01.612 what we can do is a twin study. 00:04:01.636 --> 00:04:05.315 Identical twins share 100 percent of their environment 00:04:05.339 --> 00:04:07.386 and 100 percent of their genes, 00:04:07.410 --> 00:04:10.856 whereas nonidentical twins share 100 percent of their environment, 00:04:10.880 --> 00:04:14.430 but just like any brother and sister, share only 50 percent of their genes. 00:04:14.454 --> 00:04:18.745 So by comparing how similar GCSE results are in identical twins 00:04:18.769 --> 00:04:20.840 versus nonidentical twins 00:04:20.864 --> 00:04:22.240 and doing some clever maths, 00:04:22.264 --> 00:04:26.235 we can get an idea of how much variation in performance is due to the environment, 00:04:26.259 --> 00:04:27.942 and how much is due to genes. 00:04:27.966 --> 00:04:31.390 And it turns out that it's about 58 percent due to genes. 00:04:31.897 --> 00:04:35.909 This isn't to undermine the hard work that you and your teachers here put in. 00:04:35.933 --> 00:04:39.072 If you didn't quite get the GCSE results that you were hoping for, 00:04:39.096 --> 00:04:41.218 then you can always try blaming your parents, 00:04:41.242 --> 00:04:42.828 or at least their genes. NOTE Paragraph 00:04:43.392 --> 00:04:45.037 One thing that you shouldn't blame 00:04:45.061 --> 00:04:47.609 is being a left-brained or right-brained learner, 00:04:47.633 --> 00:04:49.569 because again, this is a myth. 00:04:49.593 --> 00:04:52.860 The myth here is that the left brain is logical, 00:04:52.884 --> 00:04:54.573 it's good with equations like this, 00:04:54.597 --> 00:04:58.229 and the right brain is more creative, so the right brain is better at music. 00:04:58.253 --> 00:04:59.513 But again, this is a myth, 00:04:59.537 --> 00:05:01.068 because nearly everything you do 00:05:01.092 --> 00:05:03.816 involves nearly all parts of your brain talking together, 00:05:03.840 --> 00:05:07.136 even just the most mundane thing like having a normal conversation. 00:05:07.692 --> 00:05:10.569 However, perhaps one reason why this myth has survived 00:05:10.593 --> 00:05:12.961 is that there is a slight grain of truth to it. 00:05:12.985 --> 00:05:16.720 A related version of the myth is that left-handed people are more creative 00:05:16.744 --> 00:05:17.993 than right-handed people, 00:05:18.017 --> 00:05:21.450 which kind of makes sense because your brain controls the opposite hand. 00:05:21.474 --> 00:05:25.163 So in left-handed people, the right side of the brain is slightly more active 00:05:25.187 --> 00:05:26.985 than the left side of the brain, 00:05:27.009 --> 00:05:29.515 and the idea is the right-hand side is more creative. 00:05:29.539 --> 00:05:32.765 Now, it isn't true per se that left-handed people are more creative 00:05:32.789 --> 00:05:34.040 than right-handed people. 00:05:34.064 --> 00:05:36.354 But what is true is that ambidextrous people, 00:05:36.378 --> 00:05:39.040 or people who use both hands for different tasks, 00:05:39.064 --> 00:05:42.819 are more creative thinkers than one-handed people, 00:05:42.843 --> 00:05:44.610 because being ambidextrous involves 00:05:44.634 --> 00:05:47.326 having both sides of the brain talk to each other a lot, 00:05:47.350 --> 00:05:51.214 which seems to be involved in creative and flexible thinking. 00:05:51.238 --> 00:05:54.007 The myth of the creative left-hander arises from the fact 00:05:54.031 --> 00:05:56.831 that being ambidextrous is more common amongst left-handers 00:05:56.855 --> 00:05:58.010 than right-handers, 00:05:58.034 --> 00:06:01.140 so a grain of truth in the idea of the creative left-hander, 00:06:01.164 --> 00:06:02.427 but not much. NOTE Paragraph 00:06:02.967 --> 00:06:05.058 A related myth that you've probably heard of 00:06:05.082 --> 00:06:07.374 is that we only use 10 percent of our brains. 00:06:07.398 --> 00:06:08.974 This is, again, a complete myth. 00:06:08.998 --> 00:06:11.738 Nearly everything that we do, even the most mundane thing, 00:06:11.762 --> 00:06:13.614 uses nearly all of our brains. NOTE Paragraph 00:06:15.074 --> 00:06:17.234 That said, it is of course true 00:06:17.258 --> 00:06:21.814 that most of us don't use our brainpower quite as well as we could. 00:06:22.273 --> 00:06:24.728 So what could we do to boost our brainpower? 00:06:24.752 --> 00:06:27.007 Maybe we could listen to a nice bit of Mozart. 00:06:27.031 --> 00:06:29.636 Have you heard of the idea of the Mozart effect? 00:06:29.660 --> 00:06:32.593 The idea is that listening to Mozart makes you smarter 00:06:32.617 --> 00:06:35.177 and improves your performance on IQ tests. 00:06:35.503 --> 00:06:37.612 Now again, what's interesting about this myth 00:06:37.636 --> 00:06:41.048 is that although it's basically a myth, there is a grain of truth to it. 00:06:41.072 --> 00:06:43.332 So the original study found that 00:06:43.356 --> 00:06:46.409 participants who were played Mozart music for a few minutes 00:06:46.433 --> 00:06:48.400 did better on a subsequent IQ test 00:06:48.424 --> 00:06:51.575 than participants who simply sat in silence. 00:06:52.026 --> 00:06:55.636 But a follow-up study recruited some people who liked Mozart music 00:06:55.660 --> 00:06:57.217 and then another group of people 00:06:57.241 --> 00:06:59.748 who were fans of the horror stories of Stephen King. 00:06:59.772 --> 00:07:03.491 And they played the people the music or the stories. 00:07:03.515 --> 00:07:06.000 The people who preferred Mozart music to the stories 00:07:06.024 --> 00:07:08.807 got a bigger IQ boost from the Mozart than the stories, 00:07:08.831 --> 00:07:11.668 but the people who preferred the stories to the Mozart music 00:07:11.692 --> 00:07:14.826 got a bigger IQ boost from listening to the Stephen King stories 00:07:14.850 --> 00:07:16.036 than the Mozart music. 00:07:16.060 --> 00:07:18.808 So the truth is that listening to something that you enjoy 00:07:18.832 --> 00:07:21.973 perks you up a bit and gives you a temporary IQ boost 00:07:21.997 --> 00:07:23.652 on a narrow range of tasks. 00:07:23.676 --> 00:07:26.020 There's no suggestion that listening to Mozart, 00:07:26.044 --> 00:07:27.645 or indeed Stephen King stories, 00:07:27.669 --> 00:07:30.755 is going to make you any smarter in the long run. NOTE Paragraph 00:07:31.619 --> 00:07:33.913 Another version of the Mozart myth 00:07:33.937 --> 00:07:38.986 is that listening to Mozart can make you not only cleverer but healthier, too. 00:07:39.501 --> 00:07:41.565 Unfortunately, this doesn't seem to be true 00:07:41.589 --> 00:07:44.610 of someone who listened to the music of Mozart almost every day, 00:07:44.634 --> 00:07:45.796 Mozart himself, 00:07:45.820 --> 00:07:48.975 who suffered from gonorrhea, smallpox, arthritis, 00:07:48.999 --> 00:07:53.065 and, what most people think eventually killed him in the end, syphilis. 00:07:53.851 --> 00:07:57.246 This suggests that Mozart should have been a bit more careful, perhaps, 00:07:57.270 --> 00:07:59.416 when choosing his sexual partners. 00:07:59.440 --> 00:08:01.313 But how do we choose a partner? NOTE Paragraph 00:08:01.337 --> 00:08:06.596 So a myth that I have to say is sometimes spread a bit by sociologists 00:08:06.620 --> 00:08:10.164 is that our preferences in a romantic partner are a product of our culture, 00:08:10.188 --> 00:08:12.051 that they're very culturally specific. 00:08:12.075 --> 00:08:14.326 But in fact, the data don't back this up. 00:08:14.350 --> 00:08:18.401 A famous study surveyed people from [37] different cultures across the globe 00:08:18.425 --> 00:08:19.840 from Americans to Zulus, 00:08:19.864 --> 00:08:21.896 on what they look for in a partner. 00:08:22.269 --> 00:08:24.445 And in every single culture across the globe, 00:08:24.469 --> 00:08:28.346 men placed more value on physical attractiveness in a partner 00:08:28.370 --> 00:08:29.536 than did women, 00:08:29.560 --> 00:08:31.149 and in every single culture, too, 00:08:31.173 --> 00:08:35.995 women placed more importance than did men on ambition and high earning power. 00:08:36.019 --> 00:08:37.257 In every culture, too, 00:08:37.281 --> 00:08:39.796 men preferred women who were younger than themselves, 00:08:39.820 --> 00:08:42.817 an average of, I think it was 2.66 years. 00:08:42.841 --> 00:08:44.290 And in every culture, too, 00:08:44.314 --> 00:08:46.899 women preferred men who were older than them, 00:08:46.923 --> 00:08:49.666 so an average of 3.42 years, 00:08:49.690 --> 00:08:52.803 which is why we've got here, "Everybody needs a Sugar Daddy." NOTE Paragraph 00:08:52.827 --> 00:08:53.827 (Laughter) NOTE Paragraph 00:08:53.851 --> 00:08:56.150 So moving on from trying to score with a partner 00:08:56.174 --> 00:08:59.837 to trying to score in basketball or football or whatever your sport is. 00:08:59.861 --> 00:09:03.993 The myth here is that sportsmen go through "hot hand" streaks, Americans call them, 00:09:04.017 --> 00:09:06.321 or "purple patches," we sometimes say in England, 00:09:06.345 --> 00:09:08.853 where they just can't miss, like this guy here. 00:09:08.877 --> 00:09:12.763 But in fact, what happens is that if you analyze the pattern 00:09:12.787 --> 00:09:14.406 of hits and misses statistically, 00:09:14.430 --> 00:09:16.861 it turns out that it's nearly always at random. 00:09:16.885 --> 00:09:19.230 Your brain creates patterns from the randomness. 00:09:19.254 --> 00:09:20.770 If you toss a coin, 00:09:20.794 --> 00:09:24.593 a streak of heads or tails is going to come out somewhere in the randomness, 00:09:24.617 --> 00:09:27.750 and because the brain likes to see patterns where there are none, 00:09:27.774 --> 00:09:30.365 we look at these streaks and attribute meaning to them 00:09:30.389 --> 00:09:32.414 and say, "Yeah he's really on form today," 00:09:32.438 --> 00:09:34.670 whereas actually you would get the same pattern 00:09:34.694 --> 00:09:37.111 if you were just getting hits and misses at random. NOTE Paragraph 00:09:38.591 --> 00:09:41.745 An exception to this, however, is penalty shootouts. 00:09:41.769 --> 00:09:44.690 A recent study looking at penalty shootouts in football 00:09:44.714 --> 00:09:46.808 showed that players who represent countries 00:09:46.832 --> 00:09:49.142 with a very bad record in penalty shootouts, 00:09:49.166 --> 00:09:51.325 like, for example, England, 00:09:51.349 --> 00:09:55.236 tend to be quicker to take their shots than countries with a better record, 00:09:55.260 --> 00:09:58.505 and presumably as a result, they're more likely to miss. NOTE Paragraph 00:09:58.894 --> 00:10:00.710 Which raises the question 00:10:00.734 --> 00:10:03.763 of if there's any way we could improve people's performance. 00:10:03.787 --> 00:10:05.763 And one thing you might think about doing 00:10:05.787 --> 00:10:09.172 is punishing people for their misses and seeing if that improves them. 00:10:09.196 --> 00:10:12.735 This idea, the effect that punishment can improve performance, 00:10:12.759 --> 00:10:14.971 was what participants thought they were testing 00:10:14.995 --> 00:10:17.595 in Milgram's famous learning and punishment experiment 00:10:17.619 --> 00:10:20.627 that you've probably heard about if you're a psychology student. 00:10:20.651 --> 00:10:23.194 The story goes that participants were prepared to give 00:10:23.218 --> 00:10:26.514 what they believed to be fatal electric shocks to a fellow participant 00:10:26.538 --> 00:10:28.575 when they got a question wrong, 00:10:28.599 --> 00:10:31.330 just because someone in a white coat told them to. NOTE Paragraph 00:10:31.354 --> 00:10:33.653 But this story is a myth for three reasons. 00:10:33.677 --> 00:10:38.557 Firstly, and most crucially, the lab coat wasn't white. It was, in fact, grey. 00:10:38.581 --> 00:10:43.318 Secondly, the participants were told before the study 00:10:43.342 --> 00:10:45.685 and reminded any time they raised a concern, 00:10:45.709 --> 00:10:48.428 that although the shocks were painful, they were not fatal 00:10:48.452 --> 00:10:51.408 and indeed caused no permanent damage whatsoever. 00:10:51.432 --> 00:10:53.798 And thirdly, participants didn't give the shocks 00:10:53.822 --> 00:10:56.620 just because someone in the coat told them to. 00:10:56.644 --> 00:10:58.649 When they were interviewed after the study, 00:10:58.673 --> 00:11:01.080 all the participants said that they firmly believed 00:11:01.104 --> 00:11:04.637 that the learning and punishment study served a worthy scientific purpose 00:11:04.661 --> 00:11:06.786 which would have enduring gains for science, 00:11:06.810 --> 00:11:12.953 as opposed to the momentary, nonfatal discomfort caused to the participants. NOTE Paragraph 00:11:13.929 --> 00:11:16.719 OK, so I've been talking for about 12 minutes now, 00:11:16.743 --> 00:11:19.332 and you've probably been sitting there listening to me, 00:11:19.356 --> 00:11:21.611 analyzing my speech patterns and body language 00:11:21.635 --> 00:11:25.062 and trying to work out if you should take any notice of what I'm saying, 00:11:25.086 --> 00:11:27.500 whether I'm telling the truth or whether I'm lying. 00:11:27.524 --> 00:11:29.643 But if so, you've probably completely failed, 00:11:29.667 --> 00:11:31.980 because although we all think we can catch a liar 00:11:32.004 --> 00:11:34.182 from their body language and speech patterns, 00:11:34.206 --> 00:11:37.646 hundreds of psychological tests over the years have shown that all of us, 00:11:37.670 --> 00:11:39.649 including police officers and detectives, 00:11:39.673 --> 00:11:43.193 are basically at chance when it comes to detecting lies from body language 00:11:43.217 --> 00:11:44.369 and verbal patterns. 00:11:44.393 --> 00:11:46.307 Interestingly, there is one exception: 00:11:46.331 --> 00:11:48.479 TV appeals for missing relatives. 00:11:48.503 --> 00:11:51.618 It's quite easy to predict when the relatives are missing 00:11:51.642 --> 00:11:55.071 and when the appealers have, in fact, murdered the relatives themselves. 00:11:55.095 --> 00:11:58.637 So hoax appealers are more likely to shake their heads, to look away, 00:11:58.661 --> 00:12:00.364 and to make errors in their speech, 00:12:00.388 --> 00:12:03.069 whereas genuine appealers are more likely to express hope 00:12:03.093 --> 00:12:04.733 that the person will return safely 00:12:04.757 --> 00:12:06.176 and to avoid brutal language. 00:12:06.200 --> 00:12:10.682 So, for example, they might say "taken from us" rather than "killed." NOTE Paragraph 00:12:11.076 --> 00:12:13.617 Speaking of which, it's about time I killed this talk, 00:12:13.641 --> 00:12:16.593 but before I do, I just want to give you, in 30 seconds, 00:12:16.617 --> 00:12:19.964 the overarching myth of psychology. 00:12:19.988 --> 00:12:24.642 The myth is that psychology is just a collection of interesting theories, 00:12:24.666 --> 00:12:28.234 all of which say something useful and all of which have something to offer. 00:12:28.258 --> 00:12:30.749 What I hope to have shown you in the past few minutes 00:12:30.773 --> 00:12:32.064 is that this isn't true. 00:12:32.088 --> 00:12:35.481 What we need to do is assess psychological theories 00:12:35.505 --> 00:12:37.311 by seeing what predictions they make, 00:12:37.335 --> 00:12:40.112 whether that is that listening to Mozart makes you smarter, 00:12:40.136 --> 00:12:44.597 that you learn better when information is presented in your preferred learning style 00:12:44.621 --> 00:12:45.796 or whatever it is, 00:12:45.820 --> 00:12:48.365 all of these are testable empirical predictions, 00:12:48.389 --> 00:12:50.200 and the only way we can make progress 00:12:50.224 --> 00:12:52.326 is to test these predictions against the data 00:12:52.350 --> 00:12:54.501 in tightly controlled experimental studies. 00:12:54.525 --> 00:12:57.430 And it's only by doing so that we can hope to discover 00:12:57.454 --> 00:13:00.054 which of these theories are well supported, 00:13:00.078 --> 00:13:03.701 and which, like all the ones I've told you about today, are myths. NOTE Paragraph 00:13:03.725 --> 00:13:04.953 Thank you. NOTE Paragraph 00:13:04.977 --> 00:13:08.437 (Applause)