The Assignment feature in Hootsuite is one of the best ways
to collaborate with your team, and share the workload
of your organization’s social media management.
Assignments allow you to assign specific social messages
to certain members of your team,
ensuring the message reaches the most appropriate person to respond.
Before beginning to assign messages, make sure you’ve set up your team,
added team members,
and added the corresponding social network to the team.
To assign a message to a team member
click on the dropdown arrow in the top right
and select “Assign to”.
In the pop-up window, add the assignee by searching by name or by team.
Once selected, you can add a personalized note
to give context to why you’re assigning that message to that person.
Then click Assign.
The assignee will now have that message added to their message queue.
To see the queue, click the Assignments tab on the navigation bar.
On the top of the page you can choose from multiple dropdowns
to help narrow down which list you would like to see.
Expanding an assigned messages gives you more options for further action,
Here you can Reply, Direct Message, Retweet, Assign, Resolve,
or send to another app such as Zendesk.
The same workflow works for assigning a message to yourself
by selecting “Assign to Me."
This is a great way to leave a reminder for yourself to address the message later.
However, if you’re in multiple teams, you’ll need to select a default team
to send your assigned messages to one spot.
Assigning messages is a great way to share the workload
and collaborate with your team in Hootsuite.