[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:03.64,0:00:06.62,Default,,0000,0000,0000,,The Assignment feature in Hootsuite \Nis one of the best ways
Dialogue: 0,0:00:06.62,0:00:09.20,Default,,0000,0000,0000,,to collaborate with your team,\Nand share the workload
Dialogue: 0,0:00:09.20,0:00:12.23,Default,,0000,0000,0000,,of your organization’s \Nsocial media management.
Dialogue: 0,0:00:12.23,0:00:15.51,Default,,0000,0000,0000,,Assignments allow you to assign \Nspecific social messages
Dialogue: 0,0:00:15.51,0:00:17.57,Default,,0000,0000,0000,,to certain members of your team,
Dialogue: 0,0:00:17.57,0:00:21.84,Default,,0000,0000,0000,,ensuring the message reaches \Nthe most appropriate person to respond.
Dialogue: 0,0:00:21.84,0:00:25.67,Default,,0000,0000,0000,,Before beginning to assign messages, \Nmake sure you’ve set up your team,
Dialogue: 0,0:00:25.67,0:00:27.26,Default,,0000,0000,0000,,added team members,
Dialogue: 0,0:00:27.26,0:00:30.56,Default,,0000,0000,0000,,and added the corresponding \Nsocial network to the team.
Dialogue: 0,0:00:31.04,0:00:33.06,Default,,0000,0000,0000,,To assign a message \Nto a team member
Dialogue: 0,0:00:33.06,0:00:35.79,Default,,0000,0000,0000,,click on the dropdown arrow\Nin the top right
Dialogue: 0,0:00:35.79,0:00:37.97,Default,,0000,0000,0000,,and select “Assign to”.
Dialogue: 0,0:00:38.88,0:00:44.24,Default,,0000,0000,0000,,In the pop-up window, add the assignee \Nby searching by name or by team.
Dialogue: 0,0:00:44.24,0:00:46.86,Default,,0000,0000,0000,,Once selected, you can add \Na personalized note
Dialogue: 0,0:00:46.86,0:00:50.83,Default,,0000,0000,0000,,to give context to why you’re assigning\Nthat message to that person.
Dialogue: 0,0:00:50.83,0:00:52.80,Default,,0000,0000,0000,,Then click Assign.
Dialogue: 0,0:00:52.80,0:00:56.68,Default,,0000,0000,0000,,The assignee will now have that message \Nadded to their message queue.
Dialogue: 0,0:00:56.68,0:01:00.85,Default,,0000,0000,0000,,To see the queue, click \Nthe Assignments tab on the navigation bar.
Dialogue: 0,0:01:00.85,0:01:04.46,Default,,0000,0000,0000,,On the top of the page you can choose \Nfrom multiple dropdowns
Dialogue: 0,0:01:04.46,0:01:08.12,Default,,0000,0000,0000,,to help narrow down\Nwhich list you would like to see.
Dialogue: 0,0:01:08.12,0:01:12.26,Default,,0000,0000,0000,,Expanding an assigned messages gives\Nyou more options for further action,
Dialogue: 0,0:01:12.71,0:01:18.09,Default,,0000,0000,0000,,Here you can Reply, Direct Message, \NRetweet, Assign, Resolve,
Dialogue: 0,0:01:18.09,0:01:21.13,Default,,0000,0000,0000,,or send to another app \Nsuch as Zendesk.
Dialogue: 0,0:01:21.13,0:01:24.81,Default,,0000,0000,0000,,The same workflow works \Nfor assigning a message to yourself
Dialogue: 0,0:01:24.81,0:01:27.01,Default,,0000,0000,0000,,by selecting “Assign to Me."
Dialogue: 0,0:01:27.01,0:01:31.81,Default,,0000,0000,0000,,This is a great way to leave a reminder \Nfor yourself to address the message later.
Dialogue: 0,0:01:31.81,0:01:36.73,Default,,0000,0000,0000,,However, if you’re in multiple teams, \Nyou’ll need to select a default team
Dialogue: 0,0:01:36.73,0:01:39.88,Default,,0000,0000,0000,,to send your assigned messages \Nto one spot.
Dialogue: 0,0:01:39.88,0:01:42.94,Default,,0000,0000,0000,,Assigning messages is a great way \Nto share the workload
Dialogue: 0,0:01:42.94,0:01:45.84,Default,,0000,0000,0000,,and collaborate \Nwith your team in Hootsuite.