1 00:00:08,512 --> 00:00:12,348 Hey there! I'm Smruti, a product manager at Freshdesk 2 00:00:12,348 --> 00:00:17,481 and in this video, I'm going to walk you through how to set up a new Live Chat feature. 3 00:00:19,261 --> 00:00:23,881 With this, you'll be able to engage more deeply with your website and app visitors 4 00:00:23,881 --> 00:00:26,156 and provide them with real-time support. 5 00:00:27,398 --> 00:00:31,549 In your Helpdesk admin, you will see a Freshchat icon that you can click 6 00:00:31,549 --> 00:00:33,324 to take you to Chat Settings. 7 00:00:33,324 --> 00:00:36,277 Here, you can customize your chat window, 8 00:00:36,277 --> 00:00:38,168 set your default messages, 9 00:00:38,256 --> 00:00:41,280 get your installation code, and so on. 10 00:00:41,280 --> 00:00:46,632 In the first section, you can change your chat window's look and location on your web page. 11 00:00:47,358 --> 00:00:52,008 You can choose your window color from a palette or type in the color of your choice. 12 00:00:52,788 --> 00:00:54,988 I'm going to go ahead and do just that 13 00:00:56,842 --> 00:00:59,467 and as you can see from the preview right next to it, 14 00:00:59,467 --> 00:01:03,417 I've chosen a brick-red color to go with my website. 15 00:01:04,027 --> 00:01:06,237 You can choose the position of the chat window 16 00:01:06,307 --> 00:01:08,747 and an offset from the corner of the screen. 17 00:01:09,071 --> 00:01:13,071 I'm going to leave these two settings as they are and move on to the next section. 18 00:01:14,236 --> 00:01:18,236 Here, you can set the default messages you want your visitors to see 19 00:01:18,386 --> 00:01:20,376 when you begin your chat, when you end your chat, 20 00:01:20,376 --> 00:01:22,376 your chat headers, and so on. 21 00:01:23,123 --> 00:01:24,773 We have place-holders set 22 00:01:24,773 --> 00:01:27,563 but you can have your own customized messages. 23 00:01:27,563 --> 00:01:30,233 For example, if you are in E-Commerce business, 24 00:01:30,233 --> 00:01:32,533 you can welcome your visitors by say, 25 00:01:32,623 --> 00:01:35,223 asking them what they are looking for today. 26 00:01:35,238 --> 00:01:42,408 (types) 27 00:01:43,778 --> 00:01:45,998 I'm going to change a couple more of these 28 00:01:45,998 --> 00:01:50,928 (typing) 29 00:01:50,928 --> 00:01:53,628 This would be my header when my chat window is active 30 00:01:53,628 --> 00:02:00,058 (typing) 31 00:02:00,058 --> 00:02:02,888 and this would be my thank you message. 32 00:02:02,888 --> 00:02:05,648 Next, we move onto the pre-chat form. 33 00:02:06,668 --> 00:02:10,288 Checking this will allow you to obtain more information from your visitors, 34 00:02:10,288 --> 00:02:12,468 even before you begin your chat. 35 00:02:12,468 --> 00:02:14,348 If you want to go a step further 36 00:02:14,366 --> 00:02:16,486 and would like to recognize your customers 37 00:02:16,486 --> 00:02:19,456 who are already logged in to your app or website, 38 00:02:19,458 --> 00:02:21,758 and pass that information to Freshchat, 39 00:02:21,758 --> 00:02:24,088 you can do so by using a login API 40 00:02:24,418 --> 00:02:28,418 that's available in the Chat Solution articles. 41 00:02:28,526 --> 00:02:32,306 You can also proactively initiate conversations with your visitors 42 00:02:32,386 --> 00:02:36,386 when they spend more than a certain amount of time on a particular page. 43 00:02:36,416 --> 00:02:38,896 I'm going to have these two unchecked for now 44 00:02:38,896 --> 00:02:40,616 and save my chat settings. 45 00:02:41,247 --> 00:02:42,157 Here you go! 46 00:02:42,197 --> 00:02:46,397 You have your chat code snippet updated with all your customized settings. 47 00:02:47,504 --> 00:02:50,104 You can then paste this on your website 48 00:02:50,428 --> 00:02:53,908 and voilà: you have your live chat set up. 49 00:02:54,178 --> 00:02:56,138 Your visitors can now chat with you 50 00:02:56,138 --> 00:02:58,738 and you can start supporting them in real time. 51 00:03:00,263 --> 00:03:02,463 If you have any questions or comments, 52 00:03:02,463 --> 00:03:05,243 please email us at support@freshdesk.com 53 00:03:05,258 --> 00:03:08,768 or come to our website and start chatting with us. 54 00:03:08,918 --> 00:03:12,178 Thank you.