WEBVTT

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So, when we first started hiring people,

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I had the idea

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that really the only important thing

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was that I get the smartest person

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to hire for the job,

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and that actually turned out to be wrong

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because in practice

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it matters so much

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whether the person that you hire

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fits in well with the team,

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knows how to work with other people.

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You can get people who are really brilliant

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but still manage to pull down the performance

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of everyone else around them,

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and so I gradually started looking

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more and more toward social skills and initiative

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and these kinds of soft skills

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that didn't seem as important in the beginning

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but actually turn out to make a huge difference

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in how people perform on the job.

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