WEBVTT

00:00:06.405 --> 00:00:12.698
The British pride themselves on being the rudest, most unhelpful people in the world.

00:00:12.698 --> 00:00:17.130
Receptionist Carol Beer is working at this hospital in Pennsylvania.

00:00:19.193 --> 00:00:20.860
Hello!

00:00:22.659 --> 00:00:24.397
[elevator pings]

00:00:27.101 --> 00:00:32.258
This is my daughter. She's a big brave girl and she's going to have an operation today.

00:00:32.842 --> 00:00:33.369
[types]

00:00:35.014 --> 00:00:35.557
Name?

00:00:36.829 --> 00:00:38.768
Tell the nice lady your name.
- Danielle.

00:00:39.196 --> 00:00:40.903
Danielle what?

00:00:42.857 --> 00:00:44.315
Danielle Loyd.

00:00:44.315 --> 00:00:45.700
[types]

00:00:45.824 --> 00:00:46.897
Age?

00:00:47.173 --> 00:00:48.832
Nearly six.

00:00:48.832 --> 00:00:50.445
You're 5.

00:00:53.215 --> 00:00:57.521
Yes.
- Well say 5 then! [types]

00:00:57.952 --> 00:00:59.213
Address?

00:01:00.443 --> 00:01:02.213
Where do you live?

00:01:02.213 --> 00:01:03.847
With mommy and daddy.

00:01:03.847 --> 00:01:06.253
[sighs] Ugh!

00:01:07.577 --> 00:01:09.809
1772 Lincoln Road

00:01:09.809 --> 00:01:14.473
[types] We got there! Putting these details in now...

00:01:14.473 --> 00:01:17.017
Danielle's going to have her toncils removed.

00:01:17.017 --> 00:01:20.548
- I've got her down for double hip replacement.

00:01:20.548 --> 00:01:23.870
Oh no, there must be some kind of mistake.
[typing]

00:01:23.870 --> 00:01:27.040
Computer says no.

00:01:27.547 --> 00:01:30.264
Well there, there must be some other Danielle Loyd.

00:01:30.264 --> 00:01:33.411
[types]
Computer says no.

00:01:33.411 --> 00:01:39.723
There's only one Danielle Loyd on the system. Do you want the double hip replacement or not?

00:01:40.016 --> 00:01:42.012
No! Clearly she doesn't need it!

00:01:42.012 --> 00:01:45.727
Well, she may do in the future?

00:01:45.727 --> 00:01:49.465
Look, we saw doctor Philips last week and she definitely has an appointment...

00:01:49.465 --> 00:01:52.138
for today to have her toncils removed.

00:01:52.138 --> 00:01:56.256
[types]
Computer says no.

00:01:56.256 --> 00:01:59.009
Well, could you speak with somebody?

00:01:59.009 --> 00:02:02.240
I could, but...

00:02:04.734 --> 00:02:08.459
Well, thank you so much, you've been just great[!]

00:02:08.459 --> 00:02:13.662
Oh, could I borrow a moment of your time to fill out the Customer Service Questionaire?

00:02:13.662 --> 00:02:16.553
Would you say that I have been 
A: Very helpful...

00:02:16.553 --> 00:02:18.709
B: Extremely helpful...

00:02:18.709 --> 00:02:22.709
or C: Fucking helpful?