[Script Info]
Title: 
[Events]
Format: Layer, Start, End, Style, Name, MarginL, MarginR, MarginV, Effect, Text
Dialogue: 0,0:00:06.40,0:00:12.70,Default,,0000,0000,0000,,The British pride themselves on being the rudest, most unhelpful people in the world.
Dialogue: 0,0:00:12.70,0:00:17.13,Default,,0000,0000,0000,,Receptionist Carol Beer is working at this hospital in Pennsylvania.
Dialogue: 0,0:00:19.19,0:00:20.86,Default,,0000,0000,0000,,Hello!
Dialogue: 0,0:00:22.66,0:00:24.40,Default,,0000,0000,0000,,[elevator pings]
Dialogue: 0,0:00:27.10,0:00:32.26,Default,,0000,0000,0000,,This is my daughter. She's a big brave girl and she's going to have an operation today.
Dialogue: 0,0:00:32.84,0:00:33.37,Default,,0000,0000,0000,,[types]
Dialogue: 0,0:00:35.01,0:00:35.56,Default,,0000,0000,0000,,Name?
Dialogue: 0,0:00:36.83,0:00:38.77,Default,,0000,0000,0000,,Tell the nice lady your name.\N- Danielle.
Dialogue: 0,0:00:39.20,0:00:40.90,Default,,0000,0000,0000,,Danielle what?
Dialogue: 0,0:00:42.86,0:00:44.32,Default,,0000,0000,0000,,Danielle Loyd.
Dialogue: 0,0:00:44.32,0:00:45.70,Default,,0000,0000,0000,,[types]
Dialogue: 0,0:00:45.82,0:00:46.90,Default,,0000,0000,0000,,Age?
Dialogue: 0,0:00:47.17,0:00:48.83,Default,,0000,0000,0000,,Nearly six.
Dialogue: 0,0:00:48.83,0:00:50.44,Default,,0000,0000,0000,,You're 5.
Dialogue: 0,0:00:53.22,0:00:57.52,Default,,0000,0000,0000,,Yes.\N- Well say 5 then! [types]
Dialogue: 0,0:00:57.95,0:00:59.21,Default,,0000,0000,0000,,Address?
Dialogue: 0,0:01:00.44,0:01:02.21,Default,,0000,0000,0000,,Where do you live?
Dialogue: 0,0:01:02.21,0:01:03.85,Default,,0000,0000,0000,,With mommy and daddy.
Dialogue: 0,0:01:03.85,0:01:06.25,Default,,0000,0000,0000,,[sighs] Ugh!
Dialogue: 0,0:01:07.58,0:01:09.81,Default,,0000,0000,0000,,1772 Lincoln Road
Dialogue: 0,0:01:09.81,0:01:14.47,Default,,0000,0000,0000,,[types] We got there! Putting these details in now...
Dialogue: 0,0:01:14.47,0:01:17.02,Default,,0000,0000,0000,,Danielle's going to have her toncils removed.
Dialogue: 0,0:01:17.02,0:01:20.55,Default,,0000,0000,0000,,- I've got her down for double hip replacement.
Dialogue: 0,0:01:20.55,0:01:23.87,Default,,0000,0000,0000,,Oh no, there must be some kind of mistake.\N[typing]
Dialogue: 0,0:01:23.87,0:01:27.04,Default,,0000,0000,0000,,Computer says no.
Dialogue: 0,0:01:27.55,0:01:30.26,Default,,0000,0000,0000,,Well there, there must be some other Danielle Loyd.
Dialogue: 0,0:01:30.26,0:01:33.41,Default,,0000,0000,0000,,[types]\NComputer says no.
Dialogue: 0,0:01:33.41,0:01:39.72,Default,,0000,0000,0000,,There's only one Danielle Loyd on the system. Do you want the double hip replacement or not?
Dialogue: 0,0:01:40.02,0:01:42.01,Default,,0000,0000,0000,,No! Clearly she doesn't need it!
Dialogue: 0,0:01:42.01,0:01:45.73,Default,,0000,0000,0000,,Well, she may do in the future?
Dialogue: 0,0:01:45.73,0:01:49.46,Default,,0000,0000,0000,,Look, we saw doctor Philips last week and she definitely has an appointment...
Dialogue: 0,0:01:49.46,0:01:52.14,Default,,0000,0000,0000,,for today to have her toncils removed.
Dialogue: 0,0:01:52.14,0:01:56.26,Default,,0000,0000,0000,,[types]\NComputer says no.
Dialogue: 0,0:01:56.26,0:01:59.01,Default,,0000,0000,0000,,Well, could you speak with somebody?
Dialogue: 0,0:01:59.01,0:02:02.24,Default,,0000,0000,0000,,I could, but...
Dialogue: 0,0:02:04.73,0:02:08.46,Default,,0000,0000,0000,,Well, thank you so much, you've been just great[!]
Dialogue: 0,0:02:08.46,0:02:13.66,Default,,0000,0000,0000,,Oh, could I borrow a moment of your time to fill out the Customer Service Questionaire?
Dialogue: 0,0:02:13.66,0:02:16.55,Default,,0000,0000,0000,,Would you say that I have been \NA: Very helpful...
Dialogue: 0,0:02:16.55,0:02:18.71,Default,,0000,0000,0000,,B: Extremely helpful...
Dialogue: 0,0:02:18.71,0:02:22.71,Default,,0000,0000,0000,,or C: Fucking helpful?