1 00:00:06,405 --> 00:00:12,698 The British pride themselves on being the rudest, most unhelpful people in the world. 2 00:00:12,698 --> 00:00:17,130 Receptionist Carol Beer is working at this hospital in Pennsylvania. 3 00:00:19,193 --> 00:00:20,860 Hello! 4 00:00:22,659 --> 00:00:24,397 [elevator pings] 5 00:00:27,101 --> 00:00:32,258 This is my daughter. She's a big brave girl and she's going to have an operation today. 6 00:00:32,842 --> 00:00:33,369 [types] 7 00:00:35,014 --> 00:00:35,557 Name? 8 00:00:36,829 --> 00:00:38,768 Tell the nice lady your name. - Danielle. 9 00:00:39,196 --> 00:00:40,903 Danielle what? 10 00:00:42,857 --> 00:00:44,315 Danielle Loyd. 11 00:00:44,315 --> 00:00:45,700 [types] 12 00:00:45,824 --> 00:00:46,897 Age? 13 00:00:47,173 --> 00:00:48,832 Nearly six. 14 00:00:48,832 --> 00:00:50,445 You're 5. 15 00:00:53,215 --> 00:00:57,521 Yes. - Well say 5 then! [types] 16 00:00:57,952 --> 00:00:59,213 Address? 17 00:01:00,443 --> 00:01:02,213 Where do you live? 18 00:01:02,213 --> 00:01:03,847 With mommy and daddy. 19 00:01:03,847 --> 00:01:06,253 [sighs] Ugh! 20 00:01:07,577 --> 00:01:09,809 1772 Lincoln Road 21 00:01:09,809 --> 00:01:14,473 [types] We got there! Putting these details in now... 22 00:01:14,473 --> 00:01:17,017 Danielle's going to have her toncils removed. 23 00:01:17,017 --> 00:01:20,548 - I've got her down for double hip replacement. 24 00:01:20,548 --> 00:01:23,870 Oh no, there must be some kind of mistake. [typing] 25 00:01:23,870 --> 00:01:27,040 Computer says no. 26 00:01:27,547 --> 00:01:30,264 Well there, there must be some other Danielle Loyd. 27 00:01:30,264 --> 00:01:33,411 [types] Computer says no. 28 00:01:33,411 --> 00:01:39,723 There's only one Danielle Loyd on the system. Do you want the double hip replacement or not? 29 00:01:40,016 --> 00:01:42,012 No! Clearly she doesn't need it! 30 00:01:42,012 --> 00:01:45,727 Well, she may do in the future? 31 00:01:45,727 --> 00:01:49,465 Look, we saw doctor Philips last week and she definitely has an appointment... 32 00:01:49,465 --> 00:01:52,138 for today to have her toncils removed. 33 00:01:52,138 --> 00:01:56,256 [types] Computer says no. 34 00:01:56,256 --> 00:01:59,009 Well, could you speak with somebody? 35 00:01:59,009 --> 00:02:02,240 I could, but... 36 00:02:04,734 --> 00:02:08,459 Well, thank you so much, you've been just great[!] 37 00:02:08,459 --> 00:02:13,662 Oh, could I borrow a moment of your time to fill out the Customer Service Questionaire? 38 00:02:13,662 --> 00:02:16,553 Would you say that I have been A: Very helpful... 39 00:02:16,553 --> 00:02:18,709 B: Extremely helpful... 40 00:02:18,709 --> 00:02:22,709 or C: Fucking helpful?