0:00:06.405,0:00:12.698 The British pride themselves on being the rudest, most unhelpful people in the world. 0:00:12.698,0:00:17.130 Receptionist Carol Beer is working at this hospital in Pennsylvania. 0:00:19.193,0:00:20.860 Hello! 0:00:22.659,0:00:24.397 [elevator pings] 0:00:27.101,0:00:32.258 This is my daughter. She's a big brave girl and she's going to have an operation today. 0:00:32.842,0:00:33.369 [types] 0:00:35.014,0:00:35.557 Name? 0:00:36.829,0:00:38.768 Tell the nice lady your name.[br]- Danielle. 0:00:39.196,0:00:40.903 Danielle what? 0:00:42.857,0:00:44.315 Danielle Loyd. 0:00:44.315,0:00:45.700 [types] 0:00:45.824,0:00:46.897 Age? 0:00:47.173,0:00:48.832 Nearly six. 0:00:48.832,0:00:50.445 You're 5. 0:00:53.215,0:00:57.521 Yes.[br]- Well say 5 then! [types] 0:00:57.952,0:00:59.213 Address? 0:01:00.443,0:01:02.213 Where do you live? 0:01:02.213,0:01:03.847 With mommy and daddy. 0:01:03.847,0:01:06.253 [sighs] Ugh! 0:01:07.577,0:01:09.809 1772 Lincoln Road 0:01:09.809,0:01:14.473 [types] We got there! Putting these details in now... 0:01:14.473,0:01:17.017 Danielle's going to have her toncils removed. 0:01:17.017,0:01:20.548 - I've got her down for double hip replacement. 0:01:20.548,0:01:23.870 Oh no, there must be some kind of mistake.[br][typing] 0:01:23.870,0:01:27.040 Computer says no. 0:01:27.547,0:01:30.264 Well there, there must be some other Danielle Loyd. 0:01:30.264,0:01:33.411 [types][br]Computer says no. 0:01:33.411,0:01:39.723 There's only one Danielle Loyd on the system. Do you want the double hip replacement or not? 0:01:40.016,0:01:42.012 No! Clearly she doesn't need it! 0:01:42.012,0:01:45.727 Well, she may do in the future? 0:01:45.727,0:01:49.465 Look, we saw doctor Philips last week and she definitely has an appointment... 0:01:49.465,0:01:52.138 for today to have her toncils removed. 0:01:52.138,0:01:56.256 [types][br]Computer says no. 0:01:56.256,0:01:59.009 Well, could you speak with somebody? 0:01:59.009,0:02:02.240 I could, but... 0:02:04.734,0:02:08.459 Well, thank you so much, you've been just great[!] 0:02:08.459,0:02:13.662 Oh, could I borrow a moment of your time to fill out the Customer Service Questionaire? 0:02:13.662,0:02:16.553 Would you say that I have been [br]A: Very helpful... 0:02:16.553,0:02:18.709 B: Extremely helpful... 0:02:18.709,0:02:22.709 or C: Fucking helpful?