1 00:00:10,373 --> 00:00:11,873 Good afternoon. 2 00:00:11,873 --> 00:00:16,888 When I first got to MIT in 1978 Michael Dertouzos, 3 00:00:16,888 --> 00:00:21,742 who's the head of the laboratory for computer science held a meeting. 4 00:00:21,742 --> 00:00:25,741 There was a several day retreat in Endicott House Conference center. 5 00:00:25,741 --> 00:00:29,060 In which he assembled the greatest minds 6 00:00:29,060 --> 00:00:32,105 in computer science really at the time 7 00:00:32,105 --> 00:00:37,040 to figure out the question of what people 8 00:00:37,040 --> 00:00:39,623 might want to do with what was then called 9 00:00:39,623 --> 00:00:41,525 home computers. 10 00:00:41,525 --> 00:00:43,825 The word personal computers really hadn't 11 00:00:43,825 --> 00:00:46,157 come into the lexicon yet. 12 00:00:46,157 --> 00:00:48,124 Now these were the first computers that 13 00:00:48,124 --> 00:00:50,023 you didn't have to build. 14 00:00:50,023 --> 00:00:51,709 These were the first computers that you 15 00:00:51,709 --> 00:00:53,456 could actually buy. 16 00:00:53,456 --> 00:00:55,735 And these great computer scientists got together 17 00:00:55,735 --> 00:00:57,673 and I was invited to the meeting 18 00:00:57,673 --> 00:01:00,856 because I had begun my studies of computers and people. 19 00:01:00,856 --> 00:01:04,272 They got together and they kind of gave it their best shot. 20 00:01:04,272 --> 00:01:07,691 Somebody suggested the children might wanna learn to program, 21 00:01:07,691 --> 00:01:11,457 listen to respectfully, maybe. 22 00:01:11,457 --> 00:01:14,150 Somebody suggested that we would want to put our 23 00:01:14,150 --> 00:01:19,290 address books on computers and people laughed, 24 00:01:19,290 --> 00:01:23,930 and said well actually paper and pencil, little books paper was perfect for that 25 00:01:23,930 --> 00:01:26,149 because most people didn't have a data base, 26 00:01:26,149 --> 00:01:29,390 they had a couple of names and addresses so that didn't make a lot of sense. 27 00:01:31,420 --> 00:01:35,864 Some people suggested well a calendar and actually people said well no, 28 00:01:35,864 --> 00:01:38,249 I don't like using the computer for my calendar. 29 00:01:38,249 --> 00:01:41,519 I really find the little Filofax is much better. 30 00:01:41,519 --> 00:01:44,192 You can flip through it's much more practical. 31 00:01:44,192 --> 00:01:48,833 I tell this story because I think it's very important to know, 32 00:01:48,833 --> 00:01:53,571 to remember that really not that long ago, 33 00:01:53,571 --> 00:02:01,324 we were trying to figure out how we would keep computers busy. 34 00:02:01,324 --> 00:02:07,848 And you know, now we know that once we networked with each other. 35 00:02:07,848 --> 00:02:12,936 Once computers were our portal to being with each other, 36 00:02:12,936 --> 00:02:18,366 we really don't have to worry about keeping computers busy. 37 00:02:18,366 --> 00:02:20,616 They keep us busy. 38 00:02:20,616 --> 00:02:26,082 It's kind of as though we are their killer app. 39 00:02:26,082 --> 00:02:29,290 So how does that work? 40 00:02:29,290 --> 00:02:33,111 We're on our email, our games, our virtual worlds. 41 00:02:33,161 --> 00:02:38,579 We text each other at family dinners, while we jog, while we drive, 42 00:02:38,579 --> 00:02:41,538 we take our lives into our hands to do that 43 00:02:41,538 --> 00:02:45,255 even with our kids in the back seat of the car. 44 00:02:45,255 --> 00:02:48,068 We text each other at funerals, 45 00:02:48,068 --> 00:02:51,875 we go to the park and we push swings with one hand 46 00:02:51,875 --> 00:02:55,501 and we scroll through our messages with each other. 47 00:02:55,501 --> 00:03:00,158 Lot of my research is observing families and you know, this is what I see. 48 00:03:00,158 --> 00:03:05,371 The children who I interview say that their parents read them Harry Potter again. 49 00:03:05,371 --> 00:03:09,704 With their right hand reading the book and the left hand scrolling through 50 00:03:09,704 --> 00:03:13,121 the messages on the Blackberry. 51 00:03:13,121 --> 00:03:16,605 Children describe that moment at school pickup. 52 00:03:16,605 --> 00:03:20,471 They'll never tell you that they care but they describe that moment 53 00:03:20,471 --> 00:03:25,651 where they come out of school you know looking for that moment of eye contact 54 00:03:25,651 --> 00:03:28,809 and instead of that moment of eye contact with the parent 55 00:03:28,809 --> 00:03:33,427 who after all had shown up at school pickup 56 00:03:33,427 --> 00:03:41,615 that parent is looking at the iPhone looking at the smartphone and is reading mail. 57 00:03:42,861 --> 00:03:49,152 So from the moment this generation of children met technology, 58 00:03:49,152 --> 00:03:54,886 it was a competition and now they've grown up and today's teenagers, 59 00:03:54,886 --> 00:04:03,579 this generation of children who've grown up with technology being the competition, 60 00:04:03,579 --> 00:04:09,952 they now have their turn to live in a culture of distraction. 61 00:04:09,952 --> 00:04:11,702 And what do they tell me? 62 00:04:11,702 --> 00:04:14,403 They tell me they sleep with their cell phones. 63 00:04:14,403 --> 00:04:17,319 They begin by saying, well I use it as an alarm clock, 64 00:04:17,319 --> 00:04:18,678 and then they come clean and they say well actually 65 00:04:18,678 --> 00:04:21,585 it's not just because I use it as an alarm clock. 66 00:04:21,585 --> 00:04:26,175 They want to sleep with it just in case they get a message or they want to communicate 67 00:04:26,175 --> 00:04:29,533 and then they say even when their phones are put away -- 68 00:04:29,533 --> 00:04:33,670 let's say relegated to their school locker -- 69 00:04:33,670 --> 00:04:36,901 they know when they have a message or a call, 70 00:04:36,901 --> 00:04:42,718 they feel that, they can tell at long distance that they have a message or a call 71 00:04:42,718 --> 00:04:44,592 they say they can just sense it. 72 00:04:44,592 --> 00:04:51,434 Indeed adults as well as teens report that they feel their phones vibrating. 73 00:04:51,434 --> 00:04:54,052 Even when they are not. 74 00:04:54,052 --> 00:04:57,841 This is a well known phenomenon, it's called the phantom ring. 75 00:04:57,841 --> 00:05:00,001 It's been reported all over. 76 00:05:00,001 --> 00:05:03,165 When you take our phones away from us, 77 00:05:03,165 --> 00:05:08,625 we become anxious, we become impossible, really. 78 00:05:08,625 --> 00:05:15,465 Modern technology has become like a phantom limb, it is so much a part of us. 79 00:05:15,465 --> 00:05:20,464 So what is the arc of the story that I want to tell? 80 00:05:20,464 --> 00:05:23,847 Only fifteen years ago looking at the early internet, 81 00:05:23,847 --> 00:05:27,981 I felt an incredible sense of optimism. 82 00:05:27,981 --> 00:05:31,303 I saw a place for identity experimentation 83 00:05:31,303 --> 00:05:34,232 I called it an identity workshop, 84 00:05:34,232 --> 00:05:40,547 for trying out aspects of self that were hard to experiment with in the physical real 85 00:05:40,547 --> 00:05:45,548 and all of this happens and all of this is still wondrous. 86 00:05:45,548 --> 00:05:50,630 But what I didn't see coming, and I like to tell my students 87 00:05:50,630 --> 00:05:53,002 call me not prescient. 88 00:05:53,002 --> 00:05:57,816 What I didn't see coming and what we have now is that 89 00:05:57,816 --> 00:06:05,653 mobile connectivity, that world of devices always on and always on us, 90 00:06:05,653 --> 00:06:13,302 would mean that we would be able basically to bail out of the physical real at anytime, 91 00:06:13,302 --> 00:06:20,222 to go to all of the other places and spaces that we have available to us 92 00:06:20,222 --> 00:06:22,441 and that we would want to. 93 00:06:22,441 --> 00:06:26,001 One man I interviewed, who plays with his kids in the park 94 00:06:26,001 --> 00:06:31,501 while he talks to his virtual mistress on iPhone, calls it the life mix. 95 00:06:31,501 --> 00:06:35,070 So I guess you could say that what I'm talking about 96 00:06:35,070 --> 00:06:38,208 are the perils of going from multitasking 97 00:06:38,208 --> 00:06:43,176 to multi-lifing, the perils of the life mix. 98 00:06:43,176 --> 00:06:48,362 Technology proposes itself as the architect of our intimacies. 99 00:06:48,362 --> 00:06:53,054 And these days there is no coyness about its aspiration 100 00:06:53,054 --> 00:06:57,746 to substitute life on the screen for the other kind. 101 00:06:57,746 --> 00:07:08,530 Technology is seductive when its affordences meet our human vulnerabilities. 102 00:07:08,530 --> 00:07:14,813 And it turns our we are very vulnerable indeed. 103 00:07:14,813 --> 00:07:19,327 We are lonely but fearful of intimacy. 104 00:07:19,327 --> 00:07:22,927 Connectivity offers for many of us, 105 00:07:22,927 --> 00:07:29,359 the illusion of companionship without the demands of friendship. 106 00:07:29,359 --> 00:07:37,629 We can't get enough of each other -- if we can have each other at a distance 107 00:07:37,629 --> 00:07:40,714 in amounts that we can control. 108 00:07:40,714 --> 00:07:47,551 Think of Goldilocks, not too close, not too far, just right. 109 00:07:47,551 --> 00:07:52,873 Connection made to measure, that's the new promise. 110 00:07:52,873 --> 00:08:01,595 The ability to hide from each other even as we are continually connected to each other. 111 00:08:01,595 --> 00:08:06,689 To put it too simply, we would rather text than talk. 112 00:08:06,689 --> 00:08:12,260 Online connections bring so many bounties. 113 00:08:12,260 --> 00:08:17,959 But our lives of continual connection also leave us vulnerable. 114 00:08:17,959 --> 00:08:22,246 Often we are too busy communicating to think. 115 00:08:22,246 --> 00:08:27,061 Too busy communicating to create, 116 00:08:27,061 --> 00:08:31,192 too busy communicating to really connect 117 00:08:31,192 --> 00:08:36,724 with the people we're with in the ways that would really count. 118 00:08:36,724 --> 00:08:41,257 In continual contact, we're alone together. 119 00:08:41,257 --> 00:08:47,763 To paraphrase the row, where do we live and what do we live for 120 00:08:47,763 --> 00:08:50,001 in our new tethered lives 121 00:08:50,001 --> 00:08:58,223 or in other words, what do we have, now that we have what we say we want, 122 00:08:58,223 --> 00:09:03,990 now that we have what technology makes easy? 123 00:09:03,990 --> 00:09:09,256 In corporations, among circles of teenage and adult friends, 124 00:09:09,256 --> 00:09:15,243 within academic departments, people readily admit that they would rather text 125 00:09:15,243 --> 00:09:19,832 or send an email than talk face to face. 126 00:09:19,832 --> 00:09:23,677 Some who say I live my life on my blackberry, 127 00:09:23,677 --> 00:09:28,469 are forthright about avoiding real-time commitment of a phone call. 128 00:09:28,469 --> 00:09:35,245 When you text, one young man says, you have more time to think about what you're writing 129 00:09:35,245 --> 00:09:38,491 on the telephone too much might show. 130 00:09:38,491 --> 00:09:45,274 Here we use technology to dial down human contact and there's that Goldilocks thing. 131 00:09:45,274 --> 00:09:49,455 To titrate it's nature and extent. 132 00:09:49,455 --> 00:09:58,187 People are comforted by being in touch with a lot of people, whom they also keep at bay. 133 00:09:58,187 --> 00:10:00,088 And we confront a paradox. 134 00:10:00,088 --> 00:10:03,531 We insist that our world is increasingly complex 135 00:10:03,531 --> 00:10:06,344 yet we've created a communication's culture 136 00:10:06,344 --> 00:10:10,605 that has decreased the time available for us to sit and think, 137 00:10:10,605 --> 00:10:15,759 uninterrupted we've ramp up the volume and velocity of communication 138 00:10:15,759 --> 00:10:18,556 but we start to expect fast answers. 139 00:10:18,556 --> 00:10:22,554 And in order to get them we ask each other simpler questions, 140 00:10:22,554 --> 00:10:25,839 we start to dumb down our communication, 141 00:10:25,839 --> 00:10:28,231 even on the most important matters. 142 00:10:28,231 --> 00:10:29,976 Shakespeare might have said, 143 00:10:29,976 --> 00:10:34,840 we are consumed with that which we are nourished by. 144 00:10:34,840 --> 00:10:38,919 This flood of connection affects the development of the self in many ways, 145 00:10:38,919 --> 00:10:41,467 here I am just going to mention one of them. 146 00:10:41,467 --> 00:10:45,476 Let's call it, I share therefore I am. 147 00:10:45,476 --> 00:10:55,082 For so many I have studied, things go from I have a feeling, I want to make a call, 148 00:10:55,082 --> 00:11:01,349 to I want to have a feeling, I need to send a text. 149 00:11:01,349 --> 00:11:09,058 In other words the validation of a feeling becomes part of establishing it. 150 00:11:09,058 --> 00:11:17,006 More than this, what is not being cultivated is the ability to be alone. 151 00:11:17,006 --> 00:11:23,079 To gather oneself, there is a great psychological truth. 152 00:11:23,079 --> 00:11:30,890 If we don't teach our children to be alone, they will only know how to be lonely. 153 00:11:30,890 --> 00:11:39,006 For adult and child having gotten into the habit of constant connection, 154 00:11:39,006 --> 00:11:47,000 we risk losing our capacity for the kind of solitude that energizes and that restores. 155 00:11:47,000 --> 00:11:49,671 So let me share some final thoughts. 156 00:11:49,671 --> 00:11:55,130 First about the metaphor of addiction, which we're too apt to use. 157 00:11:55,130 --> 00:12:00,589 And second, about the moment we're at and the promise it offers. 158 00:12:00,589 --> 00:12:02,789 First, addiction. 159 00:12:02,789 --> 00:12:06,222 People are compelled by that little red light on the blackberry 160 00:12:06,222 --> 00:12:09,656 that tells them a message is waiting. 161 00:12:09,656 --> 00:12:10,980 I ask them why, 162 00:12:10,980 --> 00:12:16,243 and they talk about their mobile device as the place for hope in their life. 163 00:12:16,243 --> 00:12:19,157 The place where something new will come to them. 164 00:12:19,157 --> 00:12:22,305 The place where loneliness can be defeated. 165 00:12:22,305 --> 00:12:26,556 They say things like, the phone is where the sweetness is. 166 00:12:26,556 --> 00:12:33,075 We're vulnerable to the constant feelings of connection that technology offers. 167 00:12:33,075 --> 00:12:35,795 We should focus on this vulnerability 168 00:12:35,795 --> 00:12:39,886 because we can work on getting less vulnerable. 169 00:12:39,886 --> 00:12:45,228 However apt, we can ill afford the metaphor of addiction. 170 00:12:45,228 --> 00:12:48,676 Because if you're addicted you have only one solution, 171 00:12:48,676 --> 00:12:51,754 you have to get rid of that substance. 172 00:12:51,754 --> 00:12:56,315 And we know that we are not going to get rid of the internet, 173 00:12:56,315 --> 00:12:59,739 we are not going to get rid of social networking. 174 00:12:59,739 --> 00:13:04,492 We will not go cold turkey or forbid cellphones to our children. 175 00:13:04,492 --> 00:13:09,790 These technologies are our current partners in the human adventure. 176 00:13:09,790 --> 00:13:14,424 The notion of addiction with this one solution that we know we won't take, 177 00:13:14,424 --> 00:13:17,990 makes us feel hopeless and passive. 178 00:13:17,990 --> 00:13:24,264 We sense something amiss and we're at a moment of opportunity. 179 00:13:24,264 --> 00:13:28,211 Every technology provides an opportunity to ask, 180 00:13:28,211 --> 00:13:32,158 does it serve our human purposes? 181 00:13:32,158 --> 00:13:38,077 A question that causes us to reconsider what these purposes are. 182 00:13:38,077 --> 00:13:40,948 Just because we grew up with the internet, 183 00:13:40,948 --> 00:13:45,450 we assume that the internet is all grown up. 184 00:13:45,450 --> 00:13:50,581 We tend to see what we have now as the technology in its maturity. 185 00:13:50,581 --> 00:13:53,535 That the way we live now with the internet 186 00:13:53,535 --> 00:13:56,967 is how we're going to live with it in the future. 187 00:13:56,967 --> 00:13:58,842 And that's not true. 188 00:13:58,842 --> 00:14:03,272 With the internet, it is very early days. 189 00:14:03,272 --> 00:14:08,223 It is time to make the corrections and one hopeful place 190 00:14:08,223 --> 00:14:13,883 is to restart some conversations we allowed to get derailed. 191 00:14:13,883 --> 00:14:16,445 To take as only one example, 192 00:14:16,445 --> 00:14:21,285 we close down conversations and much to our detriment. 193 00:14:21,285 --> 00:14:24,655 By getting into performance mode on the network 194 00:14:24,655 --> 00:14:27,779 in both our personal and our professional lives. 195 00:14:27,779 --> 00:14:34,071 Personally there's been a tendency to use social networking to perform an ideal self. 196 00:14:34,071 --> 00:14:38,891 Many people tell me they don't like to show flaws and vulnerabilities 197 00:14:38,891 --> 00:14:42,014 or share bad news online with friends. 198 00:14:42,014 --> 00:14:46,975 They say things like, it just doesn't seem like the place to talk about problems. 199 00:14:46,975 --> 00:14:51,306 Not even, as one woman put it, the death of my dog. 200 00:14:51,306 --> 00:14:54,002 So certainly not about more serious problems. 201 00:14:54,002 --> 00:14:56,413 So the more time we spend online, 202 00:14:56,413 --> 00:14:59,349 the more we keep a lot of things to ourselves. 203 00:14:59,349 --> 00:15:04,628 Even as we think we're updating our status and updating our status, 204 00:15:04,628 --> 00:15:06,800 and sharing ourselves with the world. 205 00:15:06,800 --> 00:15:11,144 But very often we're sharing what makes us look good. 206 00:15:11,144 --> 00:15:14,000 We're sharing what's easy to share. 207 00:15:14,000 --> 00:15:18,341 Professionally, we also perform in our emails and memos at work. 208 00:15:18,341 --> 00:15:21,374 Business people, lawyers, consultants tell me. 209 00:15:21,374 --> 00:15:25,625 That in their work environments, they don't want to leave an electronic trace, 210 00:15:25,625 --> 00:15:29,572 of asking for help or admitting failures and frustrations. 211 00:15:29,572 --> 00:15:32,259 So we make it harder to fix problems, 212 00:15:32,259 --> 00:15:34,739 we make it harder to be mentored. 213 00:15:34,739 --> 00:15:38,426 So we cut off conversations in our friendships, 214 00:15:38,426 --> 00:15:42,039 and we cut off conversations in our professional life 215 00:15:42,039 --> 00:15:44,979 that would improve our performance on the job. 216 00:15:44,979 --> 00:15:51,043 The path ahead is challenging but clear for both institutions and individuals, 217 00:15:51,043 --> 00:15:53,135 for both love and money, 218 00:15:53,135 --> 00:15:59,570 the next task for all of us is to restart those necessary conversations. 219 00:15:59,570 --> 00:16:06,604 Instead of casual Fridays, we should all be asking for conversational Thursdays. 220 00:16:06,604 --> 00:16:09,969 And that won't be a bad thing at all. 221 00:16:09,969 --> 00:16:12,996 Reclaiming conversation, that's the next frontier. 222 00:16:12,996 --> 00:16:14,186 Thank you. 223 00:16:14,186 --> 00:16:16,282 (Applause)